Belle Isle Castle hotel logohotel logo
Our Customer Satisfaction Index
95%

"Excellent"

Based on 107 reviews
:
By Anonymous
Leisure traveler
60-69 years
4 weeks ago (24/05/2017)

It was ok, but as the cottage had been newly refurbished and wasn't quite finished we felt our stay was not as comfortable as expected. A little disappointing.

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

You stayed in the Coach House 1 which has recently undergone extensive refurbishment. We are disappointed to hear your experience was just okay and fell below your expectations.
We understand the Coach House was ready for guests and would like to hear your feedback as to how you felt it was not finished and how we could have made your stay more comfortable. We value all our guests opinion and action accordingly. Can you please get in touch on the following email: info@belle-isle.com.
We look forward to hearing from you to resolve your issues.

Kind Regards.
Room





3 / 5.0
Location





4 / 5.0
Cleanliness





4 / 5.0
Reception





4 / 5.0
Price





3 / 5.0
By Anonymous
Leisure traveler
50-59 years
4 weeks ago (23/05/2017)

Relaxing break in beautiful surroundings

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





4 / 5.0
By Ciaran R.
Leisure traveler
40-49 years
4 weeks ago (22/05/2017)

we had a brilliant family time. Loved the self catering area and the stove fireplace was very welcome during a chilly week.

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
By Anonymous
Leisure traveler
40-49 years
4 weeks ago (22/05/2017)

Four families shared three properties which worked well although Rowan was by far less well kept than the other two properties.

Room





2 / 5.0

Mattresses too soft and one loft room bed collapsed, blinds in loft broken too (Rowan)

Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





4 / 5.0
By Anonymous
Leisure traveler
20-29 years
4 weeks ago (22/05/2017)

We had such a fantastic time! Several of the girls I brought with me are already planning on coming back. The value was excellent given the space, facilities and setting, which makes it a really attractive proposition.

Room





5 / 5.0

The only negative thing I would say is that the bathrooms could do with an update.

Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





3 / 5.0
Price





5 / 5.0
By Lisa M.
Leisure traveler
40-49 years
4 weeks ago (22/05/2017)

We arrived late in the evening but reception had left keys and instructions to our cottage. The rooms were all of an excellent size and the entire cottage was spotless. The kitchen contained every utensil needed to prepare breakfast and the cleaning products were an extra bonus. The location was perfect for walks and the estate was beautiful to wander around. This was perfect for a family break suitable for all ages

Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
By Kelly R.
Leisure traveler
30-39 years
4 weeks ago (22/05/2017)

Overall we had a great stay. As previously stated-the decor could do with a bit of updating and brightening up. Wifi signal was a bit patchy but that could be described as a blessing!

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

We are disappointed to hear your recent comments regarding your stay at The Coach House 2. We apologise that this impacted your overall experience and enjoyment, however, we are delighted to announce both of The Coach Houses have extensively been refurbished for the maximum comfort for our guests.
The blog regarding the refurbishment is currently being published on our web site www.belle-isle.com.
As a valued guest, we would like to offer you a chance to come back to the Coach House for a complimentary overnight. Please contact info@belle-isle.com to arrange.

We look forward to hearing from you and wish to exceed your expectations always.

Kind Regards.
Room





3 / 5.0

Decor a bit tired. Bed very creaky.

Location





5 / 5.0

Really peaceful and quite but still close enough to a town.

Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
By Suzanne H.
Leisure traveler
30-39 years
4 weeks ago (22/05/2017)

We all had an absolutely fabulous time in Belle Isle for Brian & Suzanne's wedding. We will be looking for another reason to come back soon!

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

We are delighted you had a fabulous experience at your friend's wedding.

Please do come back,for any reason at all! We have great rates online for all properties: The Castle or Courtyards, Cottages and Coach Houses at www.belle-isle.com.

We look forward to welcoming you back soon,

Kind Regards.
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
Breakfast





5 / 5.0
By Anonymous
Leisure traveler
40-49 years
2 months ago (09/04/2017)

We stayed in the coach house and it was immaculate. The heat was on and the house was toasty when we arrived. Thankfully we were able to adjust the heat setting so it only came on for a few hours the following 2 days. It had everything that you could possibly need. We had a really relaxing break. I would definitely go back again.

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

Thank you for the comments on our beautiful Coach House. We are delighted to hear the ambiance was toasty and welcoming for your arrival.
It is great to hear we provided everything you could possibly need and had a really relaxing break.

We look forward to welcoming you back again soon.

Kind Regards.
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
By Anonymous
Leisure traveler
30-39 years
2 months ago (08/04/2017)

Lovely stay. Felt like we had the place to ourselves. Only negative would be the shower in the bathroom had the worst water pressure.

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

We are delighted you enjoyed a lovely stay. We note your comments on the water pressure and will investigate immediately.
We hope this issue would not deter a return visit to Belle Isle and would like to welcome you back again very soon.

Kind Regards.
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
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