Belle Isle Castle hotel logohotel logo
Our Customer Satisfaction Index
95%

"Excellent"

Based on 114 reviews
:
By Anonymous
Leisure traveler
40-49 years
3 months ago (22/05/2017)

Four families shared three properties which worked well although Rowan was by far less well kept than the other two properties.

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island Courtyard Apartments.

We are delighted the arrangement worked well for the family break sharing 3 apartments. We do certainly value your feedback and take note of the points raised and apologise sincerely for any impact on your enjoyment & comfort during your stay.
We are investigating the issues with our Accommodation Manager and it is noted that there were no issues reported to the office during your stay ?

You will notice from all of our reviews and comments on housekeeping are consistently excellent and exceed guest expectations , therefore, Rowan would not be cleaned or maintained at a lower standard.

We hope these issues would not deter a return visit to Belle Isle, should you wish to discuss further please contact us on info@belle-isle.com.

We look forward to hearing from you and resolving the issues you experienced.

Kind Regards.
Room





2 / 5.0

Mattresses too soft and one loft room bed collapsed, blinds in loft broken too (Rowan)

Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





4 / 5.0
By Anonymous
Leisure traveler
20-29 years
3 months ago (22/05/2017)

We had such a fantastic time! Several of the girls I brought with me are already planning on coming back. The value was excellent given the space, facilities and setting, which makes it a really attractive proposition.

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

We are delighted to hear you had such a fantastic time! It is great to hear that several of the guests were so impressed that they are booking a return visit. Fabulous to hear you find we are such an attractive proposition and value for money given the setting and of course the quality.
Thank you for the wonderful comments. We look forward to welcoming you back in the near future.

Kind Regards.
Room





5 / 5.0

The only negative thing I would say is that the bathrooms could do with an update.

Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





3 / 5.0
Price





5 / 5.0
By Lisa M.
Leisure traveler
40-49 years
3 months ago (22/05/2017)

We arrived late in the evening but reception had left keys and instructions to our cottage. The rooms were all of an excellent size and the entire cottage was spotless. The kitchen contained every utensil needed to prepare breakfast and the cleaning products were an extra bonus. The location was perfect for walks and the estate was beautiful to wander around. This was perfect for a family break suitable for all ages

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island Courtyards, self catered accommodation.

We are delighted to hear you found the rooms to be spacious and of course spotless! Our dedicated team work very hard to exceed the house keeping expectations.
The kitchen is indeed well equipped for every eventuality and the cleaning products are for your convenience.
The Estate is beautiful at any time of the year, perfect for walks on the fabulous lakeside location. It is fabulous to hear you had an enjoyable family break and would recommend Belle Isle for all ages. Thank you.
We look forward to welcoming you back in the near future.

Kind Regards.
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
By Kelly R.
Leisure traveler
30-39 years
3 months ago (22/05/2017)

Overall we had a great stay. As previously stated-the decor could do with a bit of updating and brightening up. Wifi signal was a bit patchy but that could be described as a blessing!

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

We are disappointed to hear your recent comments regarding your stay at The Coach House 2. We apologise that this impacted your overall experience and enjoyment, however, we are delighted to announce both of The Coach Houses have extensively been refurbished for the maximum comfort for our guests.
The blog regarding the refurbishment is currently being published on our web site www.belle-isle.com.
As a valued guest, we would like to offer you a chance to come back to the Coach House for a complimentary overnight. Please contact info@belle-isle.com to arrange.

We look forward to hearing from you and wish to exceed your expectations always.

Kind Regards.
Room





3 / 5.0

Decor a bit tired. Bed very creaky.

Location





5 / 5.0

Really peaceful and quite but still close enough to a town.

Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
By Suzanne H.
Leisure traveler
30-39 years
3 months ago (22/05/2017)

We all had an absolutely fabulous time in Belle Isle for Brian & Suzanne's wedding. We will be looking for another reason to come back soon!

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

We are delighted you had a fabulous experience at your friend's wedding.

Please do come back,for any reason at all! We have great rates online for all properties: The Castle or Courtyards, Cottages and Coach Houses at www.belle-isle.com.

We look forward to welcoming you back soon,

Kind Regards.
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
Breakfast





5 / 5.0
By Anonymous
Leisure traveler
40-49 years
4 months ago (09/04/2017)

We stayed in the coach house and it was immaculate. The heat was on and the house was toasty when we arrived. Thankfully we were able to adjust the heat setting so it only came on for a few hours the following 2 days. It had everything that you could possibly need. We had a really relaxing break. I would definitely go back again.

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

Thank you for the comments on our beautiful Coach House. We are delighted to hear the ambiance was toasty and welcoming for your arrival.
It is great to hear we provided everything you could possibly need and had a really relaxing break.

We look forward to welcoming you back again soon.

Kind Regards.
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
By Anonymous
Leisure traveler
30-39 years
4 months ago (08/04/2017)

Lovely stay. Felt like we had the place to ourselves. Only negative would be the shower in the bathroom had the worst water pressure.

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

We are delighted you enjoyed a lovely stay. We note your comments on the water pressure and will investigate immediately.
We hope this issue would not deter a return visit to Belle Isle and would like to welcome you back again very soon.

Kind Regards.
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
By Anonymous
Leisure traveler
30-39 years
4 months ago (08/04/2017)

Fab experience Andrea and staff are amazing couldn't have done enough for us

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

We are delighted you had a fab experience It is a pleasure to hear the great comments on our staff once again, we are so pleased your expectations were exceeded.

We look forward to welcoming you back very soon.

Kind Regards.
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
By Brendan B.
Leisure traveler
30-39 years
4 months ago (08/04/2017)

We were a party of 24 and we stayed for the weekend of the 3rd and 4th of March. Our stay exceeded all expectations. The castle, its location and staff were superb. Our entire group to a person had a fantastic weekend and will most definitely be back.

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

It was a pleasure to welcome you all. We are delighted to hear your experience exceeded all expectations!
The Castle on Lough Erne is indeed a unique location and the team at Belle Isle are fantastic, thank you!

We look forward to welcome you all back again.

Kind Regards.
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





5 / 5.0
Price





5 / 5.0
Breakfast





5 / 5.0
By Linda D.
Leisure traveler
60-69 years
4 months ago (05/04/2017)

Very enjoyable weekend. Staff very helpful. Catering was excellent.

Dear Guest,

Thank you for choosing to stay at Belle Isle Castle & Private Island.

We are delighted to hear you had a very enjoyable weekend. Great to hear the comments on our very helpful staff and the excellent catering.Thank you.

We look forward to welcoming you back again soon.

Kind Regards,

Anne Marie.
Room





4 / 5.0

No cold water in some of the rooms

Location





5 / 5.0
Cleanliness





5 / 5.0
Reception





4 / 5.0
Price





4 / 5.0
Back to Top CERTIFICATE what's this?