Our Customer Satisfaction Index
84%

"Excellent"

Based on 1,304 reviews across 16 portals
By Anonymous
Leisure traveler
50-59 years
3 years ago (11/06/2013)

Je considere l'Hotel acceptable mais manque de professionnalisme surtout cote employes

Price





4 / 5.0
Room





4 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Service





2 / 5.0
Breakfast





2 / 5.0
Restaurant





4 / 5.0
By Seniors from Alberta, C.
Leisure traveler
70-79 years
3 years ago (15/05/2013)

Very pleasant.

Price





4 / 5.0

A little more expensive than quoted elsewhere, but well worth it

Room





5 / 5.0

We had a second floor room with a small balcony overlooking the garden, pool and with a view of the mountains - just perfect! Also very quiet.

Location





5 / 5.0

Since we arrived by train this was very convenient, being just across the street. A shuttle bus running every 10 minutes took us height to the grotto.

Cleanliness





5 / 5.0
Service





4 / 5.0

In general helpful and friendly; however they forgot our wake up call on our last morning.

Restaurant





5 / 5.0

Very good meals

By Lisa
Leisure traveler
20-29 years
3 years ago (14/05/2013)

Bell'hotel, qualità-prezzo ottimale. Personale gentile.

Price





5 / 5.0
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
By Verhille G.
Leisure traveler
40-49 years
3 years ago (13/05/2013)

Nous sommes très content de notre séjour chez vous.

Price





5 / 5.0
Room





4 / 5.0
Location





4 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Breakfast





4 / 5.0
Restaurant





4 / 5.0
By Barbara & D.
Leisure traveler
50-59 years
3 years ago (13/05/2013)

Excellent in every respectarticular thanks to yolanda and yourself

Price





5 / 5.0
Room





4 / 5.0
Location





4 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Restaurant





5 / 5.0
By fralbertosst
Leisure traveler
40-49 years
3 years ago (13/05/2013)

A very nice and comfortable stay. Compliments to the staff of the restaurant and cleaning staff.

Price





5 / 5.0
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0

Employees were very kind and corteous

Breakfast





3 / 5.0

Could have included more options and choices

Restaurant





4 / 5.0
By berthelot a.
Leisure traveler
50-59 years
3 years ago (11/05/2013)

excellent accueil restaurant très bon et agréable terrasse

Price





4 / 5.0
Room





4 / 5.0
Location





4 / 5.0
Cleanliness





5 / 5.0
Service





5 / 5.0
Breakfast





5 / 5.0
By Anonymous
Leisure traveler
50-59 years
3 years ago (06/05/2013)

Buono

Price





4 / 5.0
Room





5 / 5.0
Location





5 / 5.0
Cleanliness





4 / 5.0
Service





4 / 5.0
Breakfast





4 / 5.0
Restaurant





4 / 5.0
By Anne Jay Tan Juat J.
Leisure traveler
40-49 years
3 years ago (06/05/2013)

I was in Lourdes for religious reasons. The minute I touched down at the Airport, I felt good, and when I reached the Hotel, I was speechless because it is a beautiful, awsome & pleasant little Hotel,( Though compact,but you are like, you are driving a BMW). And the Staff are wonderful - Ms Yolanda, Mr Leon (Chinese guy) and Mr Paschal Martin, the General Manager :) I will be back for sure. C U guys soon ! Ms Jay Tan Juat Jong. Mr Paschal thank you for the hotel /airport transfers, but it is a bit costly.:)

Price





5 / 5.0

Price is good, but if you guys can have a promotion for regular guest, it will be wonderful.

Room





5 / 5.0

keep it up!

Location





5 / 5.0

is the best !

Cleanliness





5 / 5.0

keep it up with the excellent job !

Service





4 / 5.0

Can be better.

Breakfast





5 / 5.0

I like it simplicity - good quality/fresh food.

Restaurant





4 / 5.0
By Anonymous
Leisure traveler
60-69 years
3 years ago (05/05/2013)

je revienderais chez vous

Price





4 / 5.0
Room





4 / 5.0
Location





4 / 5.0
Cleanliness





5 / 5.0
Service





4 / 5.0
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