Public Reviews Score
87%

"Very satisfied"

Based on 349 reviews
:
By Harry Z.
Leisure travelers
50-59 years
Reviewed: 9 years ago (17/08/2016)
Date of experience: 08/2016

Ich war bestimmt schon mehr als 20mal in dedr Gerbermühle. Das Hotel ist einfach ein Traum. Schöne Zimmer, toller Biergarten, tolle Bar und ausgesprochen wundervolle Lage.

No Public Name
Business
50-59 years
Reviewed: 9 years ago (15/08/2016)
Date of experience: 08/2016

TOP Lage für kleine Meetings, man hat Ruhe, ist jedoch innerhalb kurzer Zeit am Bahnhof

By Johan Rook
Business
40-49 years
Reviewed: 9 years ago (08/08/2016)
Date of experience: 08/2016

great hotel, great staff
2 little improvement suggestions:
1 The airco in the room is a bit noisy
2 Smoking in the bar is allowed. But as the bar is located next to the central lobby I would urge you to keep the door to the bar closed at all time, as the smell of the smoke goes in to the central hall and lobby area.

By Helmut
Business
60-69 years
Reviewed: 9 years ago (31/07/2016)
Date of experience: 07/2016

Gutklassiges Hotel, sehr angenehme Mitarbeiter, übernachte gerne auf Dienstreisen, gefällt mir sehr gut, bestimmt schon seit 15 Jahren......

By Bettels
Leisure travelers
70-79 years
Reviewed: 9 years ago (31/07/2016)
Date of experience: 07/2016

Ein gelungener Aufenthalt, d er ruhig etwas länger hätte dauern können. Leider etwas ungünstig für 'Öffis' gelegen, falls das Au to nicht dabei ist

No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (20/07/2016)
Date of experience: 07/2016

Insgesamt haben Sie ein schönes Haus. Frühstücksservice war aufmerksam und nett. Allerdings könnte der (Kunden)Service deutlich verbessert werden. Es ist sehr enttäuschend, dass Sie nicht mal eine kleine Wasserflasche oder eine Rose für eine Hochzeitssuite übrig haben. Ich habe selbst lange genug im Hotel gearbeitet und habe noch nie erlebt, dass man keine kleine Aufmerksamkeit für ein Brautpaar vorbereitet hat. Sei es auch nur eine kleine Grußkarte.

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (03/07/2016)
Date of experience: 06/2016

sehr angenehmes Haus mit allem was man bei einem kurzen Aufenthalt erwartet

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (30/06/2016)
Date of experience: 06/2016

Würde sehr gerne wiederkommen, wenn es King Size oder Queen Size Betten mit durchgehender Matratze gibt.

By Alicia
Leisure travelers
30-39 years
Reviewed: 9 years ago (29/06/2016)
Date of experience: 06/2016

I want to praise Maureen Werm for providing me a wonderful wedding experience. Maureen helped me plan my wedding every step of the way. She promptly answered all my questions. Her descriptions matched exactly what she described. She was honest, helpful and great on every level. I had an extraordinary wedding reception and stay at the Gerbermuhle and Maureen can take much credit for this experience. The servers at my wedding were also great. They were friendly, efficient and very helpful the evening of my wedding. They really took exceptional care of us and our guests. Two servers stood out, Johnny and Tommy, they worked extremely hard making our evening perfect. I felt they provided first class service. My husband is German and I am American. I have been living in Frankfurt for a year and haven't experienced the service that was provided for us. Overall I feel the service is Germany is not great and customer service is definelty lacking compared to Souther n California where I come from, but my experience at your hotel and with your staff has changed my views. I would definitely recommend the Gebermuhle for a wedding, dinner, night stay or drinks at your bar. I will be your biggest advertisement for my guests coming to visit Frankfurt. One last thing which I want to give a big thanks. The staff spoke English to me, which in a time of stress this is important. My German language isn't great yet. I'm currently trying, however, in a time of stress this was really important to me to speak English and they spoke with me comfortably. I hope whomever reads this shares this with your staff and praise them for a job well done!

Best Regards, Alicia and Alex

By Christian Popp
Business
30-39 years
Reviewed: 9 years ago (26/06/2016)
Date of experience: 06/2016

Schönes und charmantes Hotel mit Flair und tollem Servicepersonal!

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