Public Reviews Score
89%

"Very satisfied"

Based on 10,384 reviews across 10 portals
:
No Public Name
Leisure travelers
60-69 years
Reviewed: 10 years ago (09/07/2016)
Date of experience: 07/2016

Muy agradable

By Jesús Escaño
Leisure travelers
40-49 years
Reviewed: 10 years ago (09/07/2016)
Date of experience: 07/2016

Muy bien, volveremos, la única pega podría ser el aparcamiento pero en una ciudad como Granada lo convierte en un plus, ya que aparcas y te olvidas de coche durante toda la estancia.

No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (09/07/2016)
Date of experience: 07/2016

Must do a better job of telling guests in advance that there is no access to the hotel by car, and provide a detailed map to the parking lot. Many, perhaps MOST of your guests will book through Expedia, Hotels.com or other service. You need to make sure those guests get everything they need in advance!

Dear Guest,
First of all, we would like to thank you for your time and your comments. As you described , the hotel is situated in a restricted area that is why the hotel strongly recommends parking the car in one of the two parking it has agreement with. The Hotel allows you to take a taxi to reach the hotel for the first time and the taxi is refunded. This information is sent by email to our guests and also you can find it clearly in our website. We would like to apologise one more time for all the inconvenience. I hope you will give us another opportunity to better serve you in a future. You ´ll have 15% discount if you reserve directly with the Hotel. Thank you for your time; we will be pleased to see you in other occasion. Best regards,
Carolina Jiménez, Manager
By carlos
Leisure travelers
50-59 years
Reviewed: 10 years ago (08/07/2016)
Date of experience: 07/2016

muy tranquila y acogedora

By juan carlos
Leisure travelers
20-29 years
Reviewed: 10 years ago (08/07/2016)
Date of experience: 07/2016

muy satisfactoria

By Elizabeth Cochrane
Leisure travelers
70-79 years
Reviewed: 10 years ago (08/07/2016)
Date of experience: 07/2016

Wonderful stay at Casa del Capitel Nazari Hotel. The location is very central - near Plaza Nueva. The hotel is really lovely and the staff are extremely friendly and helpful. There is a lift which we found very useful as we have mobility problems.

By Bryan Rodgers
Leisure travelers
50-59 years
Reviewed: 10 years ago (06/07/2016)
Date of experience: 05/2016

A very good stay although a little noise from other occupants using the inner courtyard below. Due to the nature of the building and its age this is unavoidable.

No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (06/07/2016)
Date of experience: 07/2016

Staff exellent, rooms a little tired, lighting and electric outlets few. Room was clean and staff wonderful. Price is appropriate.

By Fiona and Ray Jones
Leisure travelers
60-69 years
Reviewed: 10 years ago (06/07/2016)
Date of experience: 07/2016

This was our third visit to Casa Del Capitel Nazarí. The location is perfect for sightseeing Granada and the wonderful hotel staff were able to accommodate our request for our favouring room The room is airy and clean and the air conditioning very welcome in the heat of July. The staff also booked our tickets for the Alhambra which has to be one of the most beautiful places we have ever visited.

Needless to say we will be back!
Thank you

Fiona and Ray Jones
Ronda

Dear Guest,
We just want to thank you for the evaluation given to us . In my Name and on the name of all the staff , thanks one again , it was an absolute pleasure receiving you again . Consider this your home, you ´ll always be welcomed.
Best regards,
Carolina Jiménez
Manager
No Public Name
Leisure travelers
30-39 years
Reviewed: 10 years ago (05/07/2016)
Date of experience: 07/2016

Romantic and perfect

Dear Guest,
Thank you for your taking your time and for reviewing our Hotel. We are delighted to know that your stay with us was pleasant and enjoyable. Consider this your home. Feel that your comments, reviews and suggestions are very useful to us to improve day by day and to continue providing the best service to our customers. Thanks once again for your comments and we hope to see you in a very short future.
Best regards,
Carolina Jiménez

Manager
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