Public Reviews Score
89%

"Very satisfied"

Based on 10,049 reviews across 9 portals
:
By Cory Bellus
Leisure travelers
30-39 years
Reviewed: 10 years ago (15/06/2016)
Date of experience: 05/2016

Loved the hotel and location - loved the courtyard - However the air conditioning did not work and they kept trying to fix it - very disappointed with this

Dear Guest, First of all, we would like to thank you for your comment following your recent Stay at the Hotel casa Capitel Nazarí. We are pleased to know that you enjoyed the location in the center of the city. We would like to apologise one more time for the inconvenience with the air conditioning. We have changed the machine and now is working fine.
I hope you will give us another opportunity to better serve you in a future. You ´ll have 15% discount if you reserve directly with the Hotel.
Consider this your home,

Carolina Jiménez

Manageress
By Jim Toews
Leisure travelers
70-79 years
Reviewed: 10 years ago (15/06/2016)
Date of experience: 05/2016

I very much enjoyed staying at the guest house. The court yard with the rooms surrounding it made the layout of the house very unique and pleasant. I would gladly come again to stay there and would recommend it to everyone who prefers to stay in places with character and history. The staff were very friendly and helpful.
The instructions provided to get to the parking lot were helpful. However I walked from the parking lot to the hotel and instructions for walking there would have been helpful as well. I didn't realize there would be signs for the hotel placed at the stairs and wasn't watching for it. I missed the hotel turn off several times until I finally looked up and saw the sign.

Dear Guest,
Thank you for your taking your time and for reviewing our Hotel. We are delighted to know that your stay with us was pleasant and enjoyable. Consider this your home. Feel that your comments, reviews and suggestions are very useful to us to improve day by day and to continue providing the best service to our customers. Thanks once again and we hope to see you in a very short future Best regards,
Carolina Jiménez

Manageress
No Public Name
Leisure travelers
30-39 years
Reviewed: 10 years ago (14/06/2016)
Date of experience: 06/2016

Parfaite

Cher Monsieur, Nous voudrions vous remercier avant tout pour votre commentaire et votre évaluation suite à votre séjour á l´Hôtel Casa Capitel Nazarí . Nous serons enchantés de pouvoir vous recevoir de nouveau dans notre établissement.
Cordialement,
Carolina Jiménez

Directeur
No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (14/06/2016)
Date of experience: 06/2016

It was fine. Staff were very helpful

No Public Name
Leisure travelers
20-29 years
Reviewed: 10 years ago (14/06/2016)
Date of experience: 06/2016

旅館裝潢很有特色小中庭很美麗
櫃檯人員親切

Dear Guest, We would like to thank you for your comment following your recent Stay at the Hotel Casa Capitel Nazarí We are pleased to know that you enjoyed the location, the atmosphere and the building itself. Please be assured, we do value all feedback from our guests and your comment has been reviewed with our team and corrective actions are taken to improve the quality of our service. Thanks once again for your comments and we hope to see you in a very short future Best regards,
Carolina Jiménez

Manageress
By guadalupe
Leisure travelers
30-39 years
Reviewed: 10 years ago (13/06/2016)
Date of experience: 06/2016

El lugar idóneo para embriagarte de la historia granadina

Estimado Huésped Mil Gracias por su comentario y por su valoración. Estoy completamente de acuerdo en que el Hotel Casa del Capitel Nazarí se encuentra en una zona privilegiada de Granada , rodeado de rincones pintorescos y llenos de historia . Me alegra saber que ha disfrutado de nuestro establecimiento. En su próxima visita , intentaremos sorprenderle asignándole otro tipo de habitación. Estoy convencida de que acertaremos de pleno. Le queremos volver a darle las gracias por su tiempo.
Ha sido un placer poder recibirle. Atentamente
Carolina Jiménez
Dirección
By José María
Leisure travelers
30-39 years
Reviewed: 10 years ago (13/06/2016)
Date of experience: 06/2016

La amabilidad del personal, la excelente ubicación y el encanto del patio interior no está al mismo nivel de la habitación, que ha sido pequeña e incómoda. Se escuchan todos los ruidos del patio como si durmieras allí. Si abres la ventana, te ven quienes pasan por el pasillo entre los visillos. El agua de la ducha se sale y empapa el suelo. Las toallas de la primera noche no eran para cuerpo entero, sino ridículamente pequeñas. No hay una silla en la habitación. Las iluminación es fea, y eso es grave, pues como tienes que tener las ventanas cerradas para que no te vea quien pase, has de encencender la luz. Además, pese a que me ofrecieron factura tras pagar en efectivo, que no quise, no me dieron un "recibí" al menos, que esperaba recibir por haber pagado en efectivo.

Estimado Huésped. En primer lugar le doy las gracias por tomarse la molestia de escribir una valoración sobre su estancia en nuestro Hotel. Y le queremos dar las gracias por su valoración y sus comentarios con respecto a nuestra ubicación y personal. En segundo lugar le quería pedir mil disculpas debido a las apreciaciones del baño y de la habitación: nuestro departamento de mantenimiento y limpieza están tomando las medidas correctoras necesarias para mejorar el servicio. Le adjunto una copia de su factura, siempre emitimos facturas oficiales y están disponibles para nuestros clientes en cualquier momento, si las olvidan las enviamos por correo ordinario o por email en PDF. Sepa que en su próxima estancia, me encargaré personalmente de asignarle una habitación de diferente orientación, y disfrutará de unas condiciones especiales, además del 15% de descuento reservando directamente con el Hotel.
Le queremos volver a dar las gracias por su tiempo y les reitero mis más sinceras disculpas.

Atentamente,

Carolina Jiménez
Dirección
No Public Name
Leisure travelers
50-59 years
Reviewed: 10 years ago (12/06/2016)
Date of experience: 06/2016

Hyggelig hotell og fin beliggenhet, eneste minus var den ene resepsjonisten

No Public Name
Leisure travelers
60-69 years
Reviewed: 10 years ago (11/06/2016)
Date of experience: 06/2016

Good, comfortable. The directions and parking arrangments were well explained on the reservation email and clearly explained and dealt with by the staff.

By Claire
Leisure travelers
30-39 years
Reviewed: 10 years ago (11/06/2016)
Date of experience: 06/2016

Very nice hotel, friendly helpful staff. The room was small compared to the pictures on the website but it was a comfy bed and great at location :)

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