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Our Customer Satisfaction Index
83%

"Excellent"

Based on 4,482 reviews across 7 portals
:
By Anonymous
Couple
50-59 years
Reviewed: 7 months ago (02/02/2019)
Date of experience: 01/2019

CLEAN AND COMFORTABLE BUT I WOULD NOT BOOK AGAIN

I’m sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. “My name is Philip Marczak and I am the General Manager. If you’d like to discuss this further, please contact me at info@castlefield-hotel.co.uk.
Regards
Philip Marczak
General Manager
By Anonymous
Couple
60-69 years
Reviewed: 7 months ago (02/02/2019)
Date of experience: 01/2019

We had a great night, staying over meant we could enjoy our night in Manchester without worrying about getting home. We got a good deal & will certainly consider returning in future.

Thanks for leaving a review. The team here at the Castlefield Hotel is thrilled to hear such good feedback, and we’re proud to be one of the best hotels in Manchester City Centre.

We hope to see you again soon and bring a friend!

Regards
Philip Marczak
General Manager
By Anonymous
Couple
30-39 years
Reviewed: 7 months ago (02/02/2019)
Date of experience: 01/2019

Staff on reception unfriendly and unhelpful. Left stood in the pooring rain for 10mins for someone to buzz is out of the car park. Eventually had to phone reception to get in. Staff were at the desk the whole time and could see us in monitor but claimed they were too busy to press the button and even seemed to find the whole thing funny. This prolonged wait happened everytime we wanted access to car park. Appalling service would not stay again

I’m sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. “My name is Philip Marczak and I am the General Manager. If you’d like to discuss this further, please contact me at info@castlefield-hotel.co.uk.
Regards
Philip Marczak
General Manager
By Anonymous
Couple
50-59 years
Reviewed: 7 months ago (02/02/2019)
Date of experience: 01/2019

Excerlent from checking in bully staff very informative and helpful

Thanks for leaving a review. The team here at the Castlefield Hotel is thrilled to hear such good feedback, and we’re proud to be one of the best hotels in Manchester City Centre.

We hope to see you again soon and bring a friend!

Regards
Philip Marczak
General Manager
By Anonymous
Business
60-69 years
Reviewed: 7 months ago (02/02/2019)
Date of experience: 01/2019

This is a friendly hotel on a human scale, well situated and warmly welcoming. Strongly recommended

Thanks for leaving a review. The team here at the Castlefield Hotel is thrilled to hear such good feedback, and we’re proud to be one of the best hotels in Manchester City Centre.

We hope to see you again soon and bring a friend!

Regards
Philip Marczak
General Manager
By Anonymous
Business
40-49 years
Reviewed: 7 months ago (02/02/2019)
Date of experience: 01/2019

Poor service, unclean room, cold breakfast and hardly anything of it. One towel for two people. Need I say more! Good location but car park not clear, unaware of charges and couldn’t get in and out without going back and forth to reception.

I’m sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. “My name is Philip Marczak and I am the General Manager. If you’d like to discuss this further, please contact me at info@castlefield-hotel.co.uk.
Regards
Philip Marczak
General Manager
By Anonymous
Family
60-69 years
Reviewed: 7 months ago (02/02/2019)
Date of experience: 01/2019

Hotellet var lite avsides från buss ( fanns busshållpl men bussen kom aldrig)

Thanks for leaving a review. The team here at the Castlefield Hotel is thrilled to hear such good feedback, and we’re proud to be one of the best hotels in Manchester City Centre.

We hope to see you again soon and bring a friend!

Regards
Philip Marczak
General Manager
By Anonymous
Couple
40-49 years
Reviewed: 7 months ago (02/02/2019)
Date of experience: 01/2019

Good location for our venue, hotel a bit tired inside. Friendly reception staff at check in and check out

Thanks for leaving a review. The team here at the Castlefield Hotel is thrilled to hear such good feedback, and we’re proud to be one of the best hotels in Manchester City Centre.

We hope to see you again soon and bring a friend!

Regards
Philip Marczak
General Manager
By Anonymous
Couple
40-49 years
Reviewed: 7 months ago (02/02/2019)
Date of experience: 01/2019

Friendly helpful staff. Room nice

Thanks for leaving a review. The team here at the Castlefield Hotel is thrilled to hear such good feedback, and we’re proud to be one of the best hotels in Manchester City Centre.

We hope to see you again soon and bring a friend!

Regards
Philip Marczak
General Manager
By Anonymous
Business
30-39 years
Reviewed: 7 months ago (02/02/2019)
Date of experience: 01/2019

Gooooooooooooooooood

Thanks for leaving a review. The team here at the Castlefield Hotel is thrilled to hear such good feedback, and we’re proud to be one of the best hotels in Manchester City Centre.

We hope to see you again soon and bring a friend!

Regards
Philip Marczak
General Manager
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