Continental Hotel Budapest hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 29,721 reviews across 17 portals
:
No Public Name
Couple
30-39 years
Reviewed: 4 days ago (30/12/2025)
Date of experience: 12/2025

Everything was perfect. The room the staff the breakfast. For sure I will recommend the hotel

By Finemesser eiran and navit
Couple
50-59 years
Reviewed: 4 days ago (30/12/2025)
Date of experience: 12/2025

I would like to thank continental hotel for great service and very pleasant staying in our vacation. Everything was really perfect, an we will be more than happy to stay in your hotel again

By Herbert und Petra Scheichl
Couple
60-69 years
Reviewed: 5 days ago (29/12/2025)
Date of experience: 12/2025

Wir waren sehr zufrieden, sehr freundliches und hilfsbereites Personal

No Public Name
Family
60-69 years
Reviewed: 5 days ago (29/12/2025)
Date of experience: 12/2025

Staff was very helpful when I needed to call a doctor.

By Sara
Couple
20-29 years
Reviewed: 5 days ago (29/12/2025)
Date of experience: 12/2025

The parking is very expensive, but is garage so i get it…The hotel is wow, gorgeuos, but the room is solid 7. The pool is very cold

By Elisabet
Family
50-59 years
Reviewed: 5 days ago (29/12/2025)
Date of experience: 12/2025

Perfect! I loved every moment I spent there. No complains at all. Great work and my compliments to all the Continental staff!

No Public Name
Couple
40-49 years
Reviewed: 5 days ago (29/12/2025)
Date of experience: 12/2025

Room & Maintenance Issues
On the first night, the room air-conditioning/heater unit was excessively noisy. I contacted the front desk and was assured that a maintenance technician would be sent to attend to the issue. However, no one came. I called again and received the same assurance, but once again, no action was taken.

On the third call, I requested the General Manager’s email address, which was dismissed by the staff member, who stated that it was “not necessary.” Only during this third call was I finally offered a room change.

Poor Service Recovery & Staff Attitude
When I eventually moved rooms, porter assistance was only offered after I had already brought three pieces of luggage down to the lobby myself, by which point the offer was no longer useful. Throughout these interactions, the staff’s attitude was notably nonchalant and lacked any sense of urgency or empathy.

Key Card & Booking Handling Issue
The following day, upon returning to my room, my key card stopped working. At the front desk, I was attended by the same staff member who had checked me in. I was told that this was because I had separate bookings and that I would need to come down again the next day to revalidate my key. When I asked if this would happen again, the response was a casual “yes.”

This was particularly frustrating as:
• I had previously emailed to request that my three bookings be merged,
• This request was acknowledged by your team, and
• It was also reconfirmed during check-in, yet no one informed me of any implications regarding key access.

Ongoing Room Issues
In the new room, while the air-conditioning noise was slightly reduced, it was still present. Additionally, the toilet flush was partially faulty, further compounding the inconvenience.

⸻

Summary
Overall, this stay was marked by:
• Poor room quality and unresolved maintenance issues
• Dismissive and indifferent staff attitude
• Weak and delayed service recovery
• Inadequate communication regarding booking and key access

These issues collectively resulted in a disappointing experience that does not reflect the standards your hotel purports to uphold.

Dear Guest,

Thank you very much for taking the time to share such a detailed and thoughtful account of your recent stay with us. We sincerely regret that your experience did not reflect the standards we aim to deliver, and we would like to extend our apologies for the inconveniences you encountered.

Your perspective as an experienced hospitality professional is especially valuable to us. Your observations are not simply comments, but constructive insight into where our service delivery and operational execution fell short. It is truly disappointing to learn that there were moments where empathy, communication, and consistency did not meet expectations.

I understand that my colleague arranged complimentary transport to the airport as a gesture of goodwill. While we hope this offered at least a small level of comfort upon departure, we fully recognize that it does not undo the frustrations you experienced during your stay.

Please rest assured that the concerns you highlighted are being taken very seriously.
We are already reviewing:
• Our service culture and guest communication to ensure greater attentiveness and care
• Maintenance and housekeeping procedures to address technical reliability and room condition
• Internal coordination to prevent administrative inconsistencies such as booking handling and room access.

Your feedback plays an important role in helping us enhance our standards, and we are deeply grateful that you shared it so openly.
We sincerely hope that we may have the opportunity to welcome you back in the future, so we can provide a far more seamless and genuinely positive experience that reflects the true spirit of Continental Hotel Budapest.

Best regards,
Zoltán Géher
General Manager
No Public Name
Family
50-59 years
Reviewed: 6 days ago (28/12/2025)
Date of experience: 12/2025

Buena ubicación y hotel con todo los necesario

By Marc Davidson
Couple
50-59 years
Reviewed: 6 days ago (28/12/2025)
Date of experience: 12/2025

Impressive hotel at good location. Friendly staff.

By Ekaterina
Friends
20-29 years
Reviewed: 6 days ago (28/12/2025)
Date of experience: 12/2025

Неплохой отель, расположение отличное)))

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