Continental Hotel Budapest

Gentile ospite,

Grazie per aver dedicato del tempo a condividere le sue impressioni dopo il suo recente soggiorno presso la nostra struttura.

Siamo lieti di apprendere che abbia trovato la sua camera ben arredata e che abbia particolarmente apprezzato il comfort del letto e dei cuscini. I suoi commenti positivi sulla pulizia e sulla nostra posizione centrale sono stati molto apprezzati e rappresentano un incentivo per il nostro team.

Allo stesso tempo, ci dispiace apprendere che l'area benessere non abbia soddisfatto le sue aspettative in termini di comfort e temperatura dell'acqua. Essendo un hotel cittadino, le nostre strutture benessere sono progettate principalmente come uno spazio tranquillo per il relax e sono più limitate in termini di dimensioni e servizi rispetto ai resort spa più grandi. Desideriamo inoltre scusarci se la temperatura della piscina non è stata all'altezza delle sue aspettative. A causa di un imprevisto problema tecnico, l'acqua era temporaneamente al di sotto dei nostri standard abituali. La assicuriamo che il problema è stato risolto definitivamente per garantire un'esperienza più confortevole ai nostri ospiti.

La ringraziamo ancora per il suo prezioso feedback, che contribuisce al nostro continuo miglioramento. Ci auguriamo di avere l'opportunità di darle nuovamente il benvenuto in futuro per un soggiorno ancora più piacevole.

Distinti saluti,
Zoltán Géher
Direttore generale

Dear Guest,

Thank you very much for sharing your impressions following your recent stay at Continental Hotel Budapest.

We are delighted to learn that your experience was positive and that you found your room spacious, comfortable, and welcoming. It is a pleasure to know that both our location and the cleanliness of the hotel met your expectations and contributed to a pleasant stay. Your appreciation for the quality of service you received is especially valued and encourages our team to continue offering attentive hospitality.

We are grateful for your feedback regarding the occasional issue with hot water availability during peak times. Please accept our apologies for any inconvenience this may have caused. Such comments are invaluable as they highlight areas where we can enhance our guests’ comfort, and we will certainly look into this matter to ensure improvements.

Thank you as well for sharing your thoughts regarding the overall value. We strive to provide a memorable and high-quality experience, and your perspective is important for our ongoing efforts to deliver the best possible service.

It was our pleasure to host you, and we hope to welcome you back for another enjoyable visit in the future.

Best regards,
Zoltán Géher
General Manager

Sehr geehrter Gast,

vielen Dank, dass Sie sich die Zeit genommen haben, uns nach Ihrem Aufenthalt Ihr positives Feedback mitzuteilen.

Wir freuen uns sehr, dass Sie Ihren Besuch so genossen haben. Besonders gelobt haben Sie unsere erstklassige Lage – die öffentlichen Verkehrsmittel sind nur wenige Gehminuten entfernt –, den Komfort Ihres Zimmers und die hohen Sauberkeitsstandards im gesamten Hotel. Es freut uns sehr, dass die Qualität und Auswahl unseres Frühstücks zu einem gelungenen Start in den Tag beigetragen haben und unser Wellnessbereich Ihnen Entspannung während Ihres Aufenthalts ermöglicht hat.

Wir wissen Ihre lobenden Worte über unser aufmerksames Team sehr zu schätzen. Sie spiegeln unser kontinuierliches Engagement wider, all unseren Gästen herzliche und authentische Gastfreundschaft zu bieten.

Wir schätzen Ihr Lob und Ihre positive Bewertung sehr, da sie unser gesamtes Team enorm motiviert. Wir würden uns freuen, Sie bei Ihrem nächsten Besuch in Budapest wieder bei uns begrüßen zu dürfen und Ihnen erneut einen exzellenten Aufenthalt zu bereiten.

Mit freundlichen Grüßen,
Zoltán Géher
Hoteldirektor

Estimado huésped:

Muchas gracias por elegir nuestro hotel y por compartir sus amables comentarios.

Nos complace saber que nuestra ubicación y el ambiente tranquilo le parecieron convenientes, lo que hizo de su viaje familiar una experiencia placentera. Nos alegra saber que valoró la amabilidad y la profesionalidad de nuestro equipo de recepción y del personal del restaurante, ya que brindar un servicio atento y cálido es fundamental para nosotros.

Agradecemos enormemente sus comentarios positivos sobre nuestra limpieza y relación calidad-precio, los cuales nos motivan a mantener nuestros altos estándares. Esperamos que sus recuerdos de esta visita le inspiren a regresar en su próximo viaje a Budapest.

Atentamente,
Zoltán Géher
Gerente General

Vážený hoste,

děkujeme Vám za Vaši zpětnou vazbu po Vašem nedávném pobytu.

Jsme potěšeni, že hotel splnil Vaše očekávání a že jste si u nás s partnerem/partnerkou užili pobyt. Velmi si vážíme Vašich pochval ohledně naší výhodné polohy, vysokého standardu čistoty, přátelských služeb a poměru ceny a kvality.

Stejně tak si vážíme Vašich pozitivních komentářů k pokoji a těší nás, že Váš celkový zážitek byl příjemný. Vaše hodnocení motivuje náš tým, který se neustále snaží zajistit pohodlí a spokojenost každého hosta.

Doufáme, že Vás a Vašeho partnera/partnerku budeme mít to potěšení přivítat při Vaší příští návštěvě Budapešti.

S pozdravem,
Zoltán Géher
Generální ředitel

Sehr geehrter Gast,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke von Ihrem Aufenthalt im Continental Hotel Budapest mit uns zu teilen.

Es freut uns sehr zu hören, dass unsere zentrale Lage zu Ihrem positiven Erlebnis in der Stadt beigetragen hat. Wir wissen Ihre Anerkennung dieses Aspekts sehr zu schätzen.

Gleichzeitig entschuldigen wir uns aufrichtig für die Aspekte Ihres Aufenthalts, die nicht Ihren Erwartungen entsprochen haben. Wir haben Ihre Anmerkungen zum Bett zur Kenntnis genommen und verstehen, dass der Liegekomfort einer Matratze eine sehr individuelle Angelegenheit ist. Für zukünftige Besuche bieten wir Ihnen auf Anfrage gerne zusätzliche Unterstützung, wie z. B. eine Matratzenauflage oder eine festere Unterlage.

Wir bedauern auch die Unannehmlichkeiten, die Ihnen durch die Luftqualität in Ihrem Zimmer entstanden sind. Unser Team steht Ihnen jederzeit zur Verfügung, um Ihnen optimalen Komfort zu bieten, sei es durch Überprüfung der Belüftung oder durch das Anbieten alternativer Lösungen.

Was den Wellnessbereich betrifft, verstehen wir Ihre Bedenken hinsichtlich der Größe der Sauna und der Sauberkeit während der Stoßzeiten. Als Stadthotel sind unsere Wellnesseinrichtungen eher auf einen entspannenden Rückzugsort im verfügbaren Raum als auf ein vollwertiges Spa ausgelegt. Dennoch nehmen wir Sauberkeit sehr ernst, und wir haben Ihr Feedback an unser Team weitergeleitet, um sicherzustellen, dass wir Hygiene und Instandhaltung jederzeit weiter verbessern.

Zuallererst möchten wir uns aufrichtig für das Frühstückserlebnis entschuldigen. Die Qualität unseres Frühstücks ist uns sehr wichtig. Unser reichhaltiges Buffet erfreut sich in der Regel großer Beliebtheit und bietet eine breite Auswahl an internationalen Spezialitäten sowie traditionellen ungarischen Gerichten, die wir auch gerne etwas herzhafter oder würziger zubereiten. Wir möchten, dass jeder Gast etwas nach seinem Geschmack findet und gehen selbstverständlich gerne auf individuelle Wünsche ein. Wir gehen davon aus, dass das Problem mit dem Obst ein einmaliger Fehler war, und haben Ihr Feedback an unser Küchenteam weitergeleitet, um ein erneutes Auftreten zu vermeiden.

Vielen Dank, dass Sie die Bemühungen unseres Teams anerkennen und uns so detailliertes Feedback gegeben haben. Ihre Anregungen sind für uns von unschätzbarem Wert und helfen uns, das Erlebnis für alle unsere Gäste zu erhalten und zu verbessern.

Wir hoffen, dass Sie trotz dieser Unannehmlichkeiten Ihre Zeit in Budapest genießen konnten und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen, um Ihnen einen noch angenehmeren und rundum gelungenen Aufenthalt zu bieten.

Beste grüße,
Zoltán Géher
Hauptgeschäftsführer

Gentile ospite,

Grazie per aver condiviso le sue impressioni dopo il suo recente soggiorno presso il nostro hotel.

Siamo lieti di apprendere che abbia apprezzato la nostra posizione centrale, che le ha permesso di esplorare Budapest facilmente a piedi, e che abbia trovato la sua camera pulita e confortevole. La sua disponibilità a considerare un ritorno è davvero apprezzata e il suo feedback positivo ci incoraggia nel nostro continuo impegno per la soddisfazione dei nostri ospiti.

Ci dispiace apprendere dell'inconveniente con l'acqua calda nel tardo pomeriggio del 31. La preghiamo di accettare le nostre scuse per qualsiasi disagio possa aver causato. Le sue osservazioni sono state portate all'attenzione del nostro team tecnico, poiché il comfort degli ospiti rimane la nostra priorità.

Per quanto riguarda la colazione, comprendiamo che trovare un posto a sedere può essere più difficile quando molti ospiti arrivano contemporaneamente. La preghiamo di notare che ci impegniamo a offrire la massima qualità anche nelle mattine più affollate, ma nelle ore di punta, il rifornimento di prodotti e la risistemazione dei tavoli potrebbero richiedere più tempo. Per una colazione più piacevole, consigliamo di arrivare la mattina presto, quando il clima tende ad essere più tranquillo.

Abbiamo inoltre preso nota delle vostre preferenze in merito ai servizi in camera e in bagno, nonché del vostro feedback sulla colazione inclusa durante la prenotazione. I vostri suggerimenti sono preziosi e ci aiutano a migliorare i nostri servizi per i futuri ospiti.

Non vediamo l'ora di darvi nuovamente il benvenuto a Budapest, dove speriamo di potervi offrire un'esperienza ancora più impeccabile.

Cordiali saluti,
Zoltán Géher
Direttore Generale

Dear Guest,

Thank you very much for taking the time to share your impressions following your recent stay at Continental Hotel Budapest.

We are pleased to know that you found our hotel to provide a satisfactory experience, and we appreciate your positive ratings for cleanliness, service, and value. It is always rewarding to hear that these aspects met your expectations and contributed to an enjoyable visit.

At the same time, we note your comments regarding the overall impression of your stay. We strive to create memorable and distinctive experiences for every guest, and your feedback is a valuable reminder of where we can further enhance our offerings. Your insights will be carefully considered as we continuously seek ways to make each visit more special.

Thank you once again for choosing our hotel. We hope to have the pleasure of welcoming you back in the future and providing an even more memorable experience.

Best regards,
Zoltán Géher
General Manager

Dear Guest,

Thank you very much for taking the time to share your feedback following your recent stay at Continental Hotel Budapest.

We are delighted to read that you found our service highly professional and that the overall atmosphere of the hotel left such a positive impression on you. Your kind words regarding our team, cleanliness, location, and value for money are truly appreciated and serve as wonderful encouragement for all of us.

At the same time, we are sorry to learn that the room temperature did not fully meet your expectations and that this caused discomfort during your stay. During winter, our air conditioning system operates in heating mode; however, individual comfort levels can of course vary. Please allow us to kindly note that our team is always available to assist with any concerns and would have been happy to help on the spot—whether by adjusting the heating settings, the bathroom radiator, offering alternative solutions – like providing portable heater or extra blankets. We regret that this was not addressed during your stay and appreciate your understanding.

We also thank you for sharing your impressions of our wellness area. As a city hotel, our wellness facilities are designed as a complementary relaxation option rather than a full-scale spa experience, and we appreciate your honest perspective in this regard.

Thank you once again for your valuable feedback and for highlighting both the many aspects you enjoyed and those where improvements can be made. Knowing that you would choose to stay with us again truly means a great deal to us, and we very much hope to have the pleasure of welcoming you back on your next visit to Budapest.

Best regards,
Zoltán Géher
General Manager

Dear Guest,

Thank you very much for taking the time to share your detailed feedback following your recent stay at Continental Hotel Budapest.

We are pleased to learn that you had many positive impressions of our hotel, particularly regarding our central location, the high standard of cleanliness, and the attentive service provided by our team. Your kind remarks are truly appreciated and serve as great encouragement for us.

At the same time, we are sorry to hear that your rest was affected by noise from the housekeeping team in the morning and that cigarette smoke entering through the window also detracted from your stay. We fully understand how these issues may impact a guest’s comfort, and we sincerely regret any inconvenience caused. Please allow us to kindly note that had these concerns been shared with us during your stay, our team would have been more than happy to assist immediately. Subject to availability, we could have offered an alternative room—either on a higher floor or facing the street side—to help ensure a more restful experience. In the future, we kindly suggest placing the “Do Not Disturb” sign on your door, and our colleagues will take extra care to move quietly around your room area.
We always encourage our guests to share any concerns on the spot so that we may address them promptly and go the extra mile to make your stay as comfortable as possible.

Thank you once again for your valuable feedback and for highlighting both the aspects you enjoyed and those where your expectations were not fully met. We truly hope to have the opportunity to welcome you back in the future and provide an even more seamless and pleasant stay.

Best regards,
Zoltán Géher
General Manager