Continental Hotel Budapest hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 31,137 reviews across 16 portals
:
No Public Name
Couple
50-59 years
Reviewed: 3 months ago (01/01/2026)
Date of experience: 12/2025

Ein sehr schönes hotel sauber und gut
Nächstes mal mit Dusche

Sehr geehrter Gast,

vielen Dank, dass Sie sich für das Continental Hotel Budapest entschieden und sich die Zeit genommen haben, Ihre Eindrücke von Ihrem letzten Aufenthalt mit uns zu teilen.

Wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat, Sie es sauber fanden und den aufmerksamen Service unseres Teams geschätzt haben. Ihre positiven Anmerkungen zu Ihrem Gesamterlebnis und Ihrer Zufriedenheit mit unserer Lage, Sauberkeit und dem Preis-Leistungs-Verhältnis wissen wir sehr zu schätzen. Wir haben Ihren Wunsch nach einem Zimmer mit Dusche für Ihren nächsten Besuch notiert. Bitte teilen Sie unserem Reservierungsteam Ihre Wünsche vor Ihrer Anreise mit. Wir sind stets bemüht, individuelle Wünsche nach Möglichkeit zu erfüllen, um Ihnen maximalen Komfort zu bieten.

Wir haben Ihre mittelmäßigen Bewertungen für Check-out, Bar und Wellnessbereich zur Kenntnis genommen. Da uns die Zufriedenheit unserer Gäste und echte Gastfreundschaft sehr wichtig sind, möchten wir die Erfahrungen unserer Gäste immer besser verstehen. Um daraus zu lernen und uns zu verbessern, wären wir Ihnen sehr dankbar, wenn Sie uns Ihr Feedback und die konkreten Situationen, die Ihre Meinung beeinflusst haben, etwas detaillierter schildern könnten. Ihre Einblicke helfen uns, Bereiche zu identifizieren, die möglicherweise verbessert werden müssen, und zukünftigen Gästen ein noch besseres Erlebnis zu bieten.

Vielen Dank noch einmal für Ihr hilfreiches Feedback. Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch in Budapest wieder begrüßen zu dürfen und Ihren Aufenthalt noch angenehmer zu gestalten.

Mit freundlichen Grüßen,
Zoltán Géher
Geschäftsführer

By Stéphane Pierré
Family
50-59 years
Reviewed: 3 months ago (01/01/2026)
Date of experience: 12/2025

L’immeuble est assez majestueux.
La localisation reste correcte mais légèrement excentrée par rapport au centre-ville avec en contrepartie un environnement plus calme, à priori.
La chambre et l’hôtel en général présente des prestations vieillissantes, avec une porte-fenêtre qui ferme mal, un papier peint qui se décolle et une literie clairement datée…
Le spa s’avère très décevant tant par son niveau d’équipement que par l’expérience proposée.
Le point le plus décevant concerne le restaurant et room service où l’on ressent un réel manque de formation du personnel de salle impactant l’expérience globale.

Cher client,

Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires détaillés concernant votre séjour. Votre franchise est précieuse et nous permet de mieux comprendre votre expérience globale.

Nous sommes ravis d'apprendre que vous avez trouvé le bâtiment majestueux, apprécié le calme de notre emplacement et été satisfait de la variété et de la qualité de notre petit-déjeuner.

Nous prenons note de vos remarques concernant l'état de la chambre, notamment la porte-fenêtre, le papier peint et la literie, ainsi que de vos observations sur l'espace bien-être. Bien que notre hôtel soit empreint d'histoire, nous comprenons que certains éléments puissent ne pas correspondre aux attentes de tous nos clients, et vos commentaires seront pris en compte dans le cadre de nos évaluations continues.

Vos remarques concernant le restaurant et le service en chambre ont également été transmises aux équipes concernées. Maintenir des standards de service constants est primordial pour nous, et vos commentaires nous aident à améliorer nos services et nos formations.

Nous encourageons toujours nos clients à nous faire part de leurs préoccupations durant leur séjour, car de nombreux problèmes peuvent être résolus ou améliorés immédiatement. Notre équipe est toujours disponible et prête à vous aider afin d'optimiser votre confort et votre satisfaction. Veuillez néanmoins accepter nos excuses pour les désagréments occasionnés.

Nous comprenons que votre expérience ne vous incite pas à revenir pour le moment, mais nous vous remercions pour vos commentaires détaillés. Ils contribuent grandement à l'amélioration continue de nos services et de nos installations. Si vous souhaitez revenir à l'avenir, nous serions ravis de vous offrir une expérience optimale.

Cordialement,

Zoltán Géher
Directeur général

No Public Name
Couple
30-39 years
Reviewed: 3 months ago (30/12/2025)
Date of experience: 12/2025

Everything was perfect. The room the staff the breakfast. For sure I will recommend the hotel

Dear Guest,

Thank you very much for sharing your wonderful feedback following your recent stay at Continental Hotel Budapest.

We are delighted to know that you found every aspect of your visit—from the comfort of your room and the cleanliness to our attentive staff and the quality of our breakfast—met your expectations so well. Your kind words about our team’s service are especially appreciated and serve as great motivation for us to continue offering our warmest hospitality.

Your recommendation is truly valued and means a great deal to everyone here. We are also grateful for your high ratings across various aspects of your experience, including location, room, and value.

Thank you once again for choosing our hotel. We look forward to welcoming you back for another enjoyable stay in the future.

Best regards,
Zoltán Géher
General Manager
By Finemesser eiran and navit
Couple
50-59 years
Reviewed: 3 months ago (30/12/2025)
Date of experience: 12/2025

I would like to thank continental hotel for great service and very pleasant staying in our vacation. Everything was really perfect, an we will be more than happy to stay in your hotel again

Dear Guest,

Thank you very much for taking the time to share your outstanding feedback following your recent stay at Continental Hotel Budapest.

We are truly delighted to know that every aspect of your visit, from the service provided by our team to the comfort of your room and our central location, met your expectations so perfectly. Your high ratings in all categories are greatly appreciated and serve as wonderful encouragement for our entire staff, who take great pride in ensuring each guest enjoys a memorable and pleasant experience.

It is especially rewarding to hear that you valued your time with us so highly and are considering returning on a future visit. Your kind words are the greatest compliment we could receive, and it would be our honor to welcome you back for another enjoyable stay in Budapest.

Best regards,
Zoltán Géher
General Manager
By Herbert und Petra Scheichl
Couple
60-69 years
Reviewed: 3 months ago (29/12/2025)
Date of experience: 12/2025

Wir waren sehr zufrieden, sehr freundliches und hilfsbereites Personal

Sehr geehrter Gast,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihre positiven Eindrücke von Ihrem letzten Besuch mit uns zu teilen.

Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt so zufrieden waren und die Freundlichkeit und Hilfsbereitschaft unseres Teams einen bleibenden Eindruck hinterlassen haben. Ihre Anerkennung für die Freundlichkeit unserer Mitarbeiter bedeutet uns sehr viel, denn wir sind täglich bestrebt, all unseren Gästen einen herzlichen und aufmerksamen Service zu bieten.

Es ist uns auch eine große Freude, Ihre positiven Bewertungen für unsere Lage, unseren Service und das Preis-Leistungs-Verhältnis zu sehen. Ihr Feedback motiviert uns, weiterhin den hohen Standard an Gastfreundschaft und Betreuung zu bieten, den Gäste wie Sie erwarten und verdienen.

Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen und danken Ihnen für Ihre freundlichen Worte.

Mit freundlichen Grüßen, Zoltán Géher, Hoteldirektor
No Public Name
Family
60-69 years
Reviewed: 3 months ago (29/12/2025)
Date of experience: 12/2025

Staff was very helpful when I needed to call a doctor.

Dear Guest,

Thank you very much for taking the time to share your valuable feedback following your recent stay at Continental Hotel Budapest.

We are truly pleased to learn that our team was able to provide helpful assistance when you required medical support. Offering attentive care and peace of mind to our guests is a top priority, and your recognition of our staff’s dedication is greatly appreciated. It is also wonderful to hear that our central location allowed you easy access to local dining and attractions, further enhancing your experience.

Your perfect ratings for room, cleanliness, service, and value mean a great deal to us, as they are a testament to the commitment of our team. We are grateful for your kind words and sincerely hope to welcome you back to Budapest in the future for another pleasant and comfortable visit.

Best regards,
Zoltán Géher
General Manager
By Sara
Couple
20-29 years
Reviewed: 3 months ago (29/12/2025)
Date of experience: 12/2025

The parking is very expensive, but is garage so i get it…The hotel is wow, gorgeuos, but the room is solid 7. The pool is very cold

Dear Guest,

Thank you very much for sharing your impressions following your recent stay at Continental Hotel Budapest.

We are delighted to learn that you found the hotel’s ambiance impressive and enjoyed our convenient location, high standard of cleanliness, and the service provided by our team. Your kind words are truly appreciated and serve as encouragement for us to continue delivering memorable experiences for our guests.

At the same time, we wish to acknowledge your remarks regarding the room and the pool. We appreciate your honesty about the room rating and will take your feedback into consideration as we look for ways to further enhance comfort and quality across all room categories. Concerning your experience with the pool temperature, we regret any discomfort you encountered. Due to a recent technical issue, the water temperature temporarily dropped below our usual standard. We sincerely apologize for this inconvenience and are pleased to let you know that the matter has since been resolved to ensure our guests' continued comfort.

Thank you as well for your comment about parking. While our garage provides secure and convenient parking in a central city location, we understand the charges may be higher than some expect, however it is similar to the daily rate for street parking. Thank you for your understanding.

We greatly appreciate your thoughtful review and thank you for choosing us during your visit to Budapest. We hope to have the opportunity of welcoming you back for an even more enjoyable stay in the future.

Best regards,
Zoltán Géher
General Manager
By Elisabet
Family
50-59 years
Reviewed: 3 months ago (29/12/2025)
Date of experience: 12/2025

Perfect! I loved every moment I spent there. No complains at all. Great work and my compliments to all the Continental staff!

Dear Guest,

Thank you very much for taking the time to share your wonderful feedback following your recent stay at Continental Hotel Budapest.

We are truly delighted to hear that you found your experience perfect and that every moment spent with us brought you joy. Your generous compliments for our staff are especially appreciated; they work diligently to provide a warm and welcoming environment for all our guests, and your praise is a great encouragement to the entire team.

It is equally rewarding to know that our location, room quality, cleanliness, and service all met your expectations, contributing to such a memorable visit. Your high ratings are a testament to our commitment to delivering the highest standard of hospitality.

Thank you once again for your kind words and for choosing us during your time in Budapest. We sincerely hope to welcome you back soon for another exceptional stay.

Best regards,
Zoltán Géher
General Manager
No Public Name
Couple
40-49 years
Reviewed: 3 months ago (29/12/2025)
Date of experience: 12/2025

Room & Maintenance Issues
On the first night, the room air-conditioning/heater unit was excessively noisy. I contacted the front desk and was assured that a maintenance technician would be sent to attend to the issue. However, no one came. I called again and received the same assurance, but once again, no action was taken.

On the third call, I requested the General Manager’s email address, which was dismissed by the staff member, who stated that it was “not necessary.” Only during this third call was I finally offered a room change.

Poor Service Recovery & Staff Attitude
When I eventually moved rooms, porter assistance was only offered after I had already brought three pieces of luggage down to the lobby myself, by which point the offer was no longer useful. Throughout these interactions, the staff’s attitude was notably nonchalant and lacked any sense of urgency or empathy.

Key Card & Booking Handling Issue
The following day, upon returning to my room, my key card stopped working. At the front desk, I was attended by the same staff member who had checked me in. I was told that this was because I had separate bookings and that I would need to come down again the next day to revalidate my key. When I asked if this would happen again, the response was a casual “yes.”

This was particularly frustrating as:
• I had previously emailed to request that my three bookings be merged,
• This request was acknowledged by your team, and
• It was also reconfirmed during check-in, yet no one informed me of any implications regarding key access.

Ongoing Room Issues
In the new room, while the air-conditioning noise was slightly reduced, it was still present. Additionally, the toilet flush was partially faulty, further compounding the inconvenience.

⸻

Summary
Overall, this stay was marked by:
• Poor room quality and unresolved maintenance issues
• Dismissive and indifferent staff attitude
• Weak and delayed service recovery
• Inadequate communication regarding booking and key access

These issues collectively resulted in a disappointing experience that does not reflect the standards your hotel purports to uphold.

Dear Guest,

Thank you very much for taking the time to share such a detailed and thoughtful account of your recent stay with us. We sincerely regret that your experience did not reflect the standards we aim to deliver, and we would like to extend our apologies for the inconveniences you encountered.

Your perspective as an experienced hospitality professional is especially valuable to us. Your observations are not simply comments, but constructive insight into where our service delivery and operational execution fell short. It is truly disappointing to learn that there were moments where empathy, communication, and consistency did not meet expectations.

I understand that my colleague arranged complimentary transport to the airport as a gesture of goodwill. While we hope this offered at least a small level of comfort upon departure, we fully recognize that it does not undo the frustrations you experienced during your stay.

Please rest assured that the concerns you highlighted are being taken very seriously.
We are already reviewing:
• Our service culture and guest communication to ensure greater attentiveness and care
• Maintenance and housekeeping procedures to address technical reliability and room condition
• Internal coordination to prevent administrative inconsistencies such as booking handling and room access.

Your feedback plays an important role in helping us enhance our standards, and we are deeply grateful that you shared it so openly.
We sincerely hope that we may have the opportunity to welcome you back in the future, so we can provide a far more seamless and genuinely positive experience that reflects the true spirit of Continental Hotel Budapest.

Best regards,
Zoltán Géher
General Manager
No Public Name
Family
50-59 years
Reviewed: 3 months ago (28/12/2025)
Date of experience: 12/2025

Buena ubicación y hotel con todo los necesario

Estimado huésped:

Muchas gracias por tomarse el tiempo para compartir sus impresiones tras su reciente estancia en el Hotel Continental Budapest.

Nos complace saber que nuestra céntrica ubicación le resultó conveniente para sus planes en la ciudad y que encontró el hotel bien equipado con todo lo necesario para una estancia cómoda. Agradecemos enormemente sus comentarios positivos sobre nuestras habitaciones, limpieza, servicio y relación calidad-precio, ya que nuestro equipo se esfuerza por brindar una experiencia que cumpla con las expectativas de nuestros huéspedes.

Al mismo tiempo, lamentamos saber que nuestro Gallery Bar no le resultó tan atractivo como esperaba. Sin embargo, esperamos sinceramente que los demás aspectos de su estancia hayan compensado con creces esta diferencia y contribuido a una experiencia, por lo demás, agradable.

Esperamos tener la oportunidad de darle la bienvenida de nuevo en su próxima visita a Budapest para que disfrute de otra estancia agradable y satisfactoria.

Atentamente,
Zoltán Géher
Gerente General
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