Continental Hotel Budapest hotel logohotel logo
Public Reviews Score
88%

"Very satisfied"

Based on 31,140 reviews across 16 portals
:
By Marc
Couple
50-59 years
Reviewed: 4 months ago (02/12/2025)
Date of experience: 12/2025

Centrico, cómodo con alto nivel de calidad.

Estimado huésped:

Muchas gracias por tomarse el tiempo para compartir sus impresiones sobre su reciente estancia en el Continental Hotel Budapest.

Nos complace saber que valoró la céntrica ubicación, la comodidad y los altos estándares de calidad de nuestro hotel. Sus excelentes valoraciones sobre nuestras habitaciones, la limpieza, el servicio y, especialmente, nuestra ubicación, son una gran motivación para todo el equipo.

Siempre es un placer recibir comentarios tan positivos de nuestros valiosos huéspedes. También tomamos nota de su comentario sobre la relación calidad-precio y agradecemos sinceramente su evaluación; sus comentarios nos ayudan a mejorar aún más la experiencia del huésped.

Esperamos tener el placer de darle la bienvenida pronto para otra estancia cómoda e inolvidable en el corazón de Budapest.

Atentamente,
Zoltán Géher
Gerente General
No Public Name
Couple
40-49 years
Reviewed: 4 months ago (02/12/2025)
Date of experience: 12/2025

Wszystko było w jak najlepszym porządku, a nasz pobyt był bardzo przyjemny. Jedynym wyjątkiem były śniadania. Drugiego dnia, gdy zeszliśmy na śniadanie, nie było wolnego stolika, co jest zrozumiałe przy pełnym obłożeniu obiektu. Jednak kiedy jeden ze stolików się zwolnił, musieliśmy poprosić o jego posprzątanie. Pani, która przyszła, przetarła go jedynie ścierką, bez uzupełnienia brakujących elementów nakrycia. W efekcie sami musieliśmy szukać po sali sztućców, łyżek i serwetek.
Uważamy to za brak profesjonalizmu, zwłaszcza w obiekcie tej klasy. Mimo że cała reszta pobytu spełniła nasze oczekiwania, liczymy na to, że obsługa śniadań zostanie poprawiona, aby komfort gości był na równie wysokim poziomie, co pozostałe aspekty pobytu.

Dear Guest,

Thank you very much for sharing your thoughtful feedback regarding your recent stay at Continental Hotel Budapest.

We are truly delighted to hear that the majority of your experience was very enjoyable and that you found comfort and satisfaction in all aspects of your visit—from our location, rooms, and cleanliness to the attentive service throughout your stay. Your generous ratings are greatly appreciated and serve as a wonderful encouragement to our entire team.

We are, however, sincerely sorry that your breakfast experience did not fully reflect the high standards we strive to deliver. Please accept our sincerest apologies for the inconveniences encountered and please rest assured that we take your comments seriously and will be sharing them with our breakfast and service teams as part of our continuous efforts to further enhance our guest experience. Your constructive feedback is invaluable in helping us ensure that every element of our hospitality consistently measures up to your expectations.

To help ensure a more comfortable and relaxed start to the day, we kindly recommend visiting breakfast during the earlier hours, when it is usually quieter and more enjoyable. Thank you for your understanding, and we hope this small tip will help make your next stay with us even better.

Thank you once again for your candid review and for placing your trust in us. We sincerely hope to welcome you back soon for an even more seamless and pleasurable stay.

Best regards,
Zoltán Géher
General Manager
By Benedicte Moe
Family
50-59 years
Reviewed: 4 months ago (02/12/2025)
Date of experience: 11/2025

Not very happy with no refunding while it was 29 degrees in the room. We asked for help - no one came Friday night to assist. You gave us breakfast voucher while we already had paid for breakfast!! You should have removed half of the cost - as one of the nights it was impossible to sleep.

Dear Guest,

Thank you for taking the time to share your detailed feedback following your recent stay at Continental Hotel Budapest.

We are truly sorry to hear that the room temperature caused you discomfort during your first night. Please accept our apologies for the inconveniences encountered. We would like to clarify that split A/C unit in the given room is suitable for both cooling and heating. At the time of your report, our on-duty maintenance colleague checked the unit and found that it was set to 28°C, which was immediately adjusted. The remote control was also checked and found to be working properly.
We regret that this issue was not reported on the first night and that you were unable to rest comfortably then. However, we are pleased that you informed us the following day and that we were able to assist promptly, resulting in a much more comfortable second night for you. As compensation for the inconvenience, we were happy to offer you a welcome drink and a complimentary breakfast, which we are glad to know you accepted.

Regarding your request for a refund, we respectfully inform you that this is not justified in this case, as all equipment was functioning correctly and our team provided immediate assistance once the issue was brought to our attention. We sincerely appreciate your understanding in this matter.

Once again, thank you for your valuable feedback, which is very important to us and helps us continuously improve our services. We sincerely hope that overall your time in Budapest was successful, relaxing, and enjoyable, and that we may have the pleasure of welcoming you again in the future under more comfortable circumstances.

Best regards,
Zoltán Géher
General Manager
By Barbu Andra
Family
20-29 years
Reviewed: 4 months ago (02/12/2025)
Date of experience: 11/2025

It was our first time in Budapest - a family of four (two couples in two rooms). I made the reservation aprox. two months before our arrival and I needed some extra information. The staff was great, they helped me via phone and email.
Our time at the hotel was exceptional. If we are talking about the rooms - space, clean, warm; if we are talking about the food and the restaurant - compliments to the chefs, you must try the hotel restaurant (lovely people); if we are talking about the spirit of Christmas - perfect place to feel like a child again - in our last day at the hotel they were making the Christmas preparations: Christmas tree, people in holiday costumes, lights, ornaments - felt like magic.
Budapest was great, somehow they have managed to keep alive the authentic Christmas spirit!
Greetings from Romania! Hope to see you soon!

Dear Guest,

Thank you very much for taking the time to share such a detailed and heartfelt review following your family’s first visit to Budapest and your stay at our Continental Hotel Budapest.

We are truly delighted to read that every aspect of your stay—from the booking process onwards—was so positive. It brings us great joy to know that our team was able to provide you with all the information you needed prior to your arrival, and we appreciate your kind recognition of their attentive assistance via phone and email.

It is wonderful to hear that both rooms offered a comfortable, spacious, and clean environment for your family, and your warm compliments about our restaurant and culinary team are very much appreciated. Knowing that you enjoyed not only the quality of the cuisine but also the friendliness and talent of our colleagues in the restaurant is especially rewarding for us.

We are truly grateful for your remarks regarding the festive atmosphere you experienced during your stay. Creating a magical Christmas spirit for our guests is something we take great pride in, and we are honored to know that the holiday preparations, decorations, and joyful ambiance made your visit so memorable and enchanting.

We greatly appreciate your greetings and support. It would be our pleasure to welcome you and your family back for another wonderful stay in Budapest—perhaps during another festive season, or any other time you wish to revisit the magic of our hotel and city.

Best regards,
Zoltán Géher
General Manager
By Mircea Morar
Business
50-59 years
Reviewed: 4 months ago (02/12/2025)
Date of experience: 11/2025

A very clean location , good breakfast, close to all major points of interest for a turist after business hours

Dear Guest,

Thank you very much for sharing your thoughtful feedback and for choosing Continental Hotel Budapest for your recent visit.

We are delighted to know that you appreciated the immaculate cleanliness of our hotel and enjoyed our breakfast offerings each morning. It is wonderful to hear that our central location contributed to the convenience of your business and leisure activities, allowing you to easily access the city’s main attractions after work.

We also value your remarks regarding the rolling legs of single beds. Please note that the inner part of our beds that faces the wall is indeed equipped with two wheels. This design allows us to more easily adjust the bed layout to accommodate the different preferences and needs of our guests. We trust in your kind understanding of this feature. Additionally, upon request, our team is always available to help adjust bed setups for greater comfort. Should you consider staying with us again, we encourage you to share any preferences so we can do our utmost to make your experience as restful as possible.

Thank you again for your kind words regarding our standards of cleanliness, quality of service, and the overall value you experienced. We hope to welcome you back very soon for another enjoyable stay in Budapest.

Best regards,
Zoltán Géher
General Manager
By Panagiotis Kavdas
Couple
30-39 years
Reviewed: 4 months ago (02/12/2025)
Date of experience: 11/2025

Excellent hotel, very clean, the bed was great to take rest 100%, very helpful staff, great facilities. I would recommend it to everyone who wants to visit Budapest and I would like to thank all the staff of the hotel

Dear Guest,

Thank you very much for sharing your wonderful feedback following your recent stay at Continental Hotel Budapest.

We are delighted to learn that you found our hotel to be immaculate and that the comfort of your bed provided you with such restful sleep. It is especially rewarding to know that our team’s attentive service and the range of facilities we offer contributed positively to your overall experience.

Your perfect scores for location, room, cleanliness, service, and value are truly appreciated, as they serve as fantastic encouragement for our team to continue striving for excellence. We are sincerely grateful for your recommendation and your kind words to all our staff members.

It would be our pleasure to welcome you back in the future. Thank you for choosing us as your home in Budapest.

Best regards,
Zoltán Géher
General Manager
By Mohamed Rashad Hassan
Business
40-49 years
Reviewed: 4 months ago (02/12/2025)
Date of experience: 11/2025

Satisfied and happy. Highly recommended. Thanks

Dear Guest,

Thank you very much for taking the time to share your positive feedback. We are truly delighted to know that you enjoyed your stay and appreciated our location, service, and cleanliness. Your recommendation means a great deal to us.

Best regards,
Zoltán Géher
General Manager
By Tagane and Hagit
Couple
30-39 years
Reviewed: 4 months ago (01/12/2025)
Date of experience: 11/2025

Great vacation, we enjoyed our stay, very recommended.

Dear Guest,

Thank you very much for taking the time to share such positive feedback following your recent stay at Continental Hotel Budapest.

We are truly delighted to know that your vacation was enjoyable and that every aspect of your experience—from our convenient location and comfortable rooms to the cleanliness, service, and value—met your expectations so well. It is especially rewarding to receive your strong recommendation, which serves as a wonderful encouragement for our entire team.

Your recognition means a great deal to us, and we hope to have the pleasure of welcoming you back for another memorable visit in the future.

Best regards,
Zoltán Géher
General Manager
By Ahihood
Couple
30-39 years
Reviewed: 4 months ago (01/12/2025)
Date of experience: 11/2025

Great, very clean quiet and located in center

Dear Guest,

Thank you very much for sharing your thoughtful feedback about your recent stay with us.

We are truly pleased to hear that you valued our central location and appreciated the cleanliness and tranquility of our hotel. Your kind words about the high standard of service and the overall comfort of your room are much appreciated.

It is always our aim to provide a welcoming atmosphere for our guests, and your satisfaction is the greatest reward for our team.

Best regards,
Zoltán Géher
General Manager
By Elizabeth Johnstone
Friends
60-69 years
Reviewed: 4 months ago (01/12/2025)
Date of experience: 11/2025

Would highly recommend to friends and family.

Dear Guest,

Thank you very much for taking the time to share your thoughtful feedback following your recent stay at Continental Hotel Budapest.

We are absolutely delighted to know that you had such a rewarding experience and are grateful for your kind recommendation to friends and family. It is especially pleasing to hear that our central location added convenience and enjoyment to your visit, allowing you to explore Budapest with ease.

Your remarks about the comfort and details in your room, including the additional touches such as robes and quality toiletries, are deeply appreciated. It is wonderful to know that these elements, together with the high standards of cleanliness throughout the hotel, contributed positively to your overall satisfaction.

We are also grateful for your recognition of our team’s service from your arrival and throughout your stay, as well as your positive comments regarding the value you received. Feedback such as yours motivates us to maintain and continuously improve the memorable experiences we aim to provide.

We hope to have the pleasure of welcoming you back to Continental Hotel Budapest on your next visit. Thank you once again for your glowing review.

Best regards,
Zoltán Géher
General Manager
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