The overall experience was average. Ive stayed in many hotels in many cities and anticipated more updated facilities, more dining options and and improved cleanliness
The housekeeping service was really good (took care of our room, even with our "funny" hours).
Very good. The reservation staff was very accommodating and helpful.
The price was too high for the low quality of the room and entire hotel. Old and out dated rooms. Poor quality overall. Parking was an issue and trying to find the room was overwhelming and difficult even with the "map" and directions from staff. Nothing was correctly labeled direction wise. I will never stay at the hotel again.
Like being at a resort! Very relaxing and convenient!
very pleasant, great pool area
Poor - I can not recommend your hotel to my friends when they visit Sonoma County. We had to switch rooms after night 1, due to availability. This makes it seem like other guests are more important than we are. I tripped over a storm grate walking from our room to front desk. I badly bruised my wrists, one elbow and the right side of my face. When my partner asked for some sort of compensation (entertainment pass to bar) since we were unable to meet our original plans due to my injuries, your night manager suggested we sue the hotel. Imagine our surprise. We were guests at the hotel, I had an accident on your property, through no fault of my own, so we had to cancel our evening plans, and your manager declined a request valued at $20 for cover charge to sit and listen to music in your bar. Unbelievable. Your pool area is quite beautiful, but we will not be planning any more visits. I appreciate this opportunity to voice my thoughts.
It's always an enjoyable experience staying with you.
Scale of 1-10. 6. Enjoyed the pool area and overall had a pretty good time.
Enjoyable trip, great restaurant and pool area.