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Unser Kundenzufriedenheitsindex
90%

"sehr gut"

Basierend auf 2.616 Bewertungen
:
Von Debbie C.
Geschäftsreisender
50-59 Jahre
vor 3 Tagen (17.01.2018)

We had a lovely time in London on business, unfortunately did not spend a great deal of time at the hotel. I have already recommended the hotel to several friends and business associates who have children who would love the themed rooms offered. Many thanks to all involved

Lage





5 / 5,0

Perfect for our needs

Zimmer





5 / 5,0

Fabulous, great attention to detail, loved the wizard room, very comfortable bed!

Sauberkeit





5 / 5,0

Exceptional throughout - well done, not easy with so many ornaments!

Freundlichkeit der Rezeption





5 / 5,0

Fantastic welcome by the lady on duty and your new porter .. both provided great customer service to our party even down to going to flag outside into the main street to down taxis for us so we could get to our venue on time.

Preis-Leistungsverhältnis





5 / 5,0

Trip paid for by my company

Frühstück





5 / 5,0

WONDERFUL, the staff were friendly and also provided exceptional customer service. Also they all looked very smart in their uniforms

Von Louise N.
Geschäftsreisender
20-29 Jahre
vor 3 Tagen (17.01.2018)

I really did love the hotel and would definitely return for a leisure break with my partner. One of my colleagues stayed in the wizard chamber which looked amazing. All staff were very friendly and helpful, even going down the street to get us a taxi.

Lage





5 / 5,0
Zimmer





4 / 5,0

I stayed in room 38 and it was lovely, I loved the harry potter theme. I did think the lighting could be better as it was very difficult to get ready for a gala dinner. I was also a little worried by the door in the room as I didn't know where is led to and I was staying in the room alone.

Sauberkeit





5 / 5,0
Freundlichkeit der Rezeption





5 / 5,0
Preis-Leistungsverhältnis





5 / 5,0
Frühstück





5 / 5,0
Von Paula E.
Geschäftsreisender
40-49 Jahre
vor 3 Tagen (17.01.2018)

Absolutely brilliant

Lage





5 / 5,0
Zimmer





5 / 5,0
Sauberkeit





5 / 5,0
Freundlichkeit der Rezeption





5 / 5,0
Preis-Leistungsverhältnis





5 / 5,0
Frühstück





5 / 5,0

Very lovely staff

Von Anonym
Geschäftsreisender
20-29 Jahre
vor 3 Tagen (17.01.2018)

Bewertung ist vom Gast unkommentiert

Lage





5 / 5,0
Zimmer





5 / 5,0
Sauberkeit





5 / 5,0
Freundlichkeit der Rezeption





5 / 5,0
Preis-Leistungsverhältnis





5 / 5,0
Frühstück





5 / 5,0
Von Ciry D.
Privatreisender
40-49 Jahre
vor 4 Tagen (16.01.2018)

This was beyond our expectations. We little wizards loved it!

Lage





5 / 5,0
Zimmer





5 / 5,0
Sauberkeit





5 / 5,0
Freundlichkeit der Rezeption





5 / 5,0
Preis-Leistungsverhältnis





4 / 5,0
Frühstück





4 / 5,0
Von Chloe
Privatreisender
20-29 Jahre
vor 6 Tagen (14.01.2018)

The staff were great and couldn't help enough. We took the potions class which was fab. Aside from a few issues with the room we found the hotel good.

Lage





5 / 5,0
Zimmer





3 / 5,0

We stayed in the enchanted chamber. Although the decor was nice I was a bit disappointed in how tiny the room was. For the money I had expected a little more. The biggest issue was the bathroom. It was FREEZING. With no heating and not even a toilet mat it was very unpleasant.

Sauberkeit





4 / 5,0
Freundlichkeit der Rezeption





4 / 5,0
Preis-Leistungsverhältnis





3 / 5,0
Frühstück





4 / 5,0
Von Scot T.
Geschäftsreisender
30-39 Jahre
vor 1 Woche (11.01.2018)

Fantastic staff throughout and great location for what I need

Lage





5 / 5,0
Zimmer





5 / 5,0
Sauberkeit





5 / 5,0
Freundlichkeit der Rezeption





5 / 5,0
Preis-Leistungsverhältnis





5 / 5,0
Frühstück





5 / 5,0
Von Anonym
Privatreisender
20-29 Jahre
vor 1 Woche (10.01.2018)

Amazing decorations, loved the stay at the wizard chamber

Lage





5 / 5,0
Zimmer





4 / 5,0

The ceiling just above the bed was dripping water while the guest upstairs was showering

Sauberkeit





5 / 5,0
Freundlichkeit der Rezeption





5 / 5,0

very impressed entrance to the basement ;)

Preis-Leistungsverhältnis





4 / 5,0
Frühstück





5 / 5,0

love the wizard themed breakfast

Von Michael
Privatreisender
40-49 Jahre
vor 2 Wochen (08.01.2018)

As a World host customer service certificate holder, I could see how hard the reception staff worked to ensure that our stay was magical

Lage





5 / 5,0
Zimmer





5 / 5,0
Sauberkeit





5 / 5,0
Freundlichkeit der Rezeption





5 / 5,0
Preis-Leistungsverhältnis





3 / 5,0
Frühstück





5 / 5,0
Von Anonym
Privatreisender
50-59 Jahre
vor 2 Wochen (07.01.2018)

Excellent stay! Breakfast was awesome. Your staff was very helpful and courteous. The bathroom layout was awkward with mirror placement behind the toilet, not sure how this could be improved. Also an outlet in the bathroom to use the hair dryer would have been helpful.

Lage





5 / 5,0
Zimmer





5 / 5,0
Sauberkeit





5 / 5,0
Freundlichkeit der Rezeption





5 / 5,0
Preis-Leistungsverhältnis





5 / 5,0
Frühstück





5 / 5,0
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