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Indice di Customer Satisfaction
90%

"Eccellente"

Sulla base di 2.611 recensioni
:
Chloe
Viaggiatore leisure
20-29 anni
5 giorni fa (14/01/2018)

The staff were great and couldn't help enough. We took the potions class which was fab. Aside from a few issues with the room we found the hotel good.

Posizione





5 / 5,0
Camera





3 / 5,0

We stayed in the enchanted chamber. Although the decor was nice I was a bit disappointed in how tiny the room was. For the money I had expected a little more. The biggest issue was the bathroom. It was FREEZING. With no heating and not even a toilet mat it was very unpleasant.

Pulizia





4 / 5,0
Cordialità della reception





4 / 5,0
Rapporto qualità/prezzo





3 / 5,0
Prima colazione





4 / 5,0
Scot T.
Viaggiatore business
30-39 anni
1 settimana fa (11/01/2018)

Fantastic staff throughout and great location for what I need

Posizione





5 / 5,0
Camera





5 / 5,0
Pulizia





5 / 5,0
Cordialità della reception





5 / 5,0
Rapporto qualità/prezzo





5 / 5,0
Prima colazione





5 / 5,0
anonimo
Viaggiatore leisure
20-29 anni
1 settimana fa (10/01/2018)

Amazing decorations, loved the stay at the wizard chamber

Posizione





5 / 5,0
Camera





4 / 5,0

The ceiling just above the bed was dripping water while the guest upstairs was showering

Pulizia





5 / 5,0
Cordialità della reception





5 / 5,0

very impressed entrance to the basement ;)

Rapporto qualità/prezzo





4 / 5,0
Prima colazione





5 / 5,0

love the wizard themed breakfast

Michael
Viaggiatore leisure
40-49 anni
2 settimane fa (08/01/2018)

As a World host customer service certificate holder, I could see how hard the reception staff worked to ensure that our stay was magical

Posizione





5 / 5,0
Camera





5 / 5,0
Pulizia





5 / 5,0
Cordialità della reception





5 / 5,0
Rapporto qualità/prezzo





3 / 5,0
Prima colazione





5 / 5,0
anonimo
Viaggiatore leisure
50-59 anni
2 settimane fa (07/01/2018)

Excellent stay! Breakfast was awesome. Your staff was very helpful and courteous. The bathroom layout was awkward with mirror placement behind the toilet, not sure how this could be improved. Also an outlet in the bathroom to use the hair dryer would have been helpful.

Posizione





5 / 5,0
Camera





5 / 5,0
Pulizia





5 / 5,0
Cordialità della reception





5 / 5,0
Rapporto qualità/prezzo





5 / 5,0
Prima colazione





5 / 5,0
anonimo
Viaggiatore leisure
40-49 anni
2 settimane fa (06/01/2018)

I will come again, good place to stay :-)

Posizione





4 / 5,0
Camera





4 / 5,0
Pulizia





3 / 5,0
Cordialità della reception





5 / 5,0
Rapporto qualità/prezzo





5 / 5,0
Prima colazione





5 / 5,0
Sherri M.
Viaggiatore leisure
40-49 anni
2 settimane fa (06/01/2018)

We had a wonderful time. The room was brilliant and well equipped. The stay was extremely friendly and accommodating. Breakfast was fun and delicious. Thank you!

Posizione





5 / 5,0
Camera





5 / 5,0
Pulizia





5 / 5,0
Cordialità della reception





5 / 5,0
Rapporto qualità/prezzo





4 / 5,0
Prima colazione





5 / 5,0
anonimo
Viaggiatore business
50-59 anni
2 settimane fa (04/01/2018)

Very pleasant

Posizione





5 / 5,0
Camera





5 / 5,0
Pulizia





5 / 5,0
Cordialità della reception





5 / 5,0
Rapporto qualità/prezzo





5 / 5,0
Prima colazione





5 / 5,0
Angela B.
Viaggiatore leisure
30-39 anni
2 settimane fa (04/01/2018)

We had an amazing stay overall, a lot of effort went into the wizzarding chamber and it was very impressive. The only fault with our stay would be the service after 11pm and no bar. I only wanted a coke and the receptionist stated the bar was closed and that there was no one to get it, she was quite unfriendly. Before this I had also asked a staff member (around 10pm) for the same he told me to go to the bar and get it ‘simple’ I though this was quite rude. Apart from this the stay in the themed room was great.

Posizione





5 / 5,0
Camera





5 / 5,0
Pulizia





5 / 5,0
Cordialità della reception





3 / 5,0
Rapporto qualità/prezzo





4 / 5,0
Prima colazione





5 / 5,0
anonimo
Viaggiatore leisure
50-59 anni
2 settimane fa (03/01/2018)

As previously stated , very pleasant stay, excellent location.

Posizione





5 / 5,0
Camera





4 / 5,0
Pulizia





5 / 5,0
Cordialità della reception





4 / 5,0
Rapporto qualità/prezzo





4 / 5,0
Prima colazione





4 / 5,0
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