The staff were great and couldn't help enough. We took the potions class which was fab. Aside from a few issues with the room we found the hotel good.
Fantastic staff throughout and great location for what I need
Amazing decorations, loved the stay at the wizard chamber
As a World host customer service certificate holder, I could see how hard the reception staff worked to ensure that our stay was magical
Excellent stay! Breakfast was awesome. Your staff was very helpful and courteous. The bathroom layout was awkward with mirror placement behind the toilet, not sure how this could be improved. Also an outlet in the bathroom to use the hair dryer would have been helpful.
I will come again, good place to stay :-)
We had a wonderful time. The room was brilliant and well equipped. The stay was extremely friendly and accommodating. Breakfast was fun and delicious. Thank you!
We had an amazing stay overall, a lot of effort went into the wizzarding chamber and it was very impressive. The only fault with our stay would be the service after 11pm and no bar. I only wanted a coke and the receptionist stated the bar was closed and that there was no one to get it, she was quite unfriendly. Before this I had also asked a staff member (around 10pm) for the same he told me to go to the bar and get it ‘simple’ I though this was quite rude. Apart from this the stay in the themed room was great.
As previously stated , very pleasant stay, excellent location.