Grand Hotel Cravat hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 875 reviews
:
By Maria de Fonseca
Business
50-59 years
Reviewed: 1 year ago (14/11/2024)
Date of experience: 11/2024

☺️☺️☺️ ☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️ I am so happy

Dear Guest, We thank you for this cute comment. Please post the same on Tripadvisor, this will help a lot. Best regards, Carlo Cravat
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (13/11/2024)
Date of experience: 11/2024

It's strange you have to pay a warranty of 250€

Dear Guest, We thank you for your comments and reaction. Yes, we do have to start this system as in former days a creditcard imprint or number was enough to do late charges but at present time this is not accepted anymore as there is double check when doing late charge and so not possible anymore. Thank you for your understanding. Best regards, Carlo Cravat
By Mr Whiite
Couple
40-49 years
Reviewed: 1 year ago (11/11/2024)
Date of experience: 11/2024

Overall I am extremely dissapounted of the guy in the reception who didn’t upgrade us to a better room/suite - as expedia-Gold-member! He lied director to my face telling there were no better rooms! But according to hotels.com there were plenty of suites and rooms with view etc….

Dear Guest, Upgrade is not automatic. As it is a promotion, the suites that are used for that as we have an allotment for this marketing action, was already taken.
It is the same as in the planes. Best regards, Carlo Cravat
By Chantal Bertrand
Business
50-59 years
Reviewed: 1 year ago (10/11/2024)
Date of experience: 11/2024

C’est ma deuxieme visite dans votre hotel et surement pas la derniere. Je choisi votre hôtel pour la localisation centrale avec l’accès facile à plusieurs restaurant et magasins. J’apprécie le travail des femmes de chambres, ma chambre étaient très propre tout le long de mon séjour. Aucun coin rond comme au dit au Québec quand le ménage est fait mais pas en profondeur. Quand je vais à l’ hôtel, je remarque toujours la poussière laisser en arrière du téléviseur ou bien les bord de fenêtre, ce qui n’est pas le cas à votre hôtel tout est extrêmement propre. J’apprécie aussi la gentiellesse et le professionalisme de tout votre personnel. Merci et à bientôt j’espère.

Cher client, Nous vous remercions non seulement pour le nombre maximal de points que vous avez attribué à votre séjour mais surtout d'avoir mentionné l'excellent travail de nos femmes de chambres. Je suis content de lire que les effort humains que nous investissons dans ce point sont vraiment encore considérés par nos clients. Un point qui fait souvent la grande différence entre hôtels particuliers et chaînes. Bien à vous, Carlo Cravat
By Paul williams
Alone
50-59 years
Reviewed: 1 year ago (05/11/2024)
Date of experience: 11/2024

Very nice, enjoyed my stay

Dear Guest, We thank you for your kind comments about the comfort of our rooms and the kindness of my staff. Great to read that you had a nice time with us. Best regards, Carlo Cravat
No Public Name
Couple
70-79 years
Reviewed: 1 year ago (03/11/2024)
Date of experience: 11/2024

The hotel is well placed for access to the ville haute . The staff were extremely attentive to our needs . Overall we thoroughly enjoyed our stay.

Dear Guest, We thank you not only for the great score but also for mentionning the excellent breakfast we are serving and the kindness of my staff. Please share this comment on Tripadvisor to support us further. Best regards, Carlo Cravat
By Matthew de Lange
Couple
70-79 years
Reviewed: 1 year ago (01/11/2024)
Date of experience: 10/2024

Really good experience. Loved it. Minor faults; I object to having 250 Euros charged to my card on arrival as though I am going to run off with the contents of my room. A negative first impression. Also the hotel was strangely warm. Even though there appeared to be no heating in the room it was very warm - but happily the windows opened and the location is fairly quiet so we kept the window wide open (this is late October) and it was fine.

Dear Guest, We thank you for your good comments and excellent rating. Glad you enjoyed it. Best regards, Carlo Cravat
No Public Name
Friends
60-69 years
Reviewed: 1 year ago (29/10/2024)
Date of experience: 10/2024

A nice hotel with excellent location. Friendly staff.
Hotel is dated and bedroom and en suite needs some updating. Shower is powerfull but very awkward to handle.
Only 3 very soft pillows for a double bed and 2 single quilts rather than a double quilt.

Dear Guest, We thank you for your fine comments about my staff and our location. Sorry that we did not meet your expectations in terms of breakfast choice.
Best regards, Carlo Cravat
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (28/10/2024)
Date of experience: 10/2024

Perfekt.
Wunderschönes Hotel.
Tolles Personal.
Super Lage.
Wir kommen wieder.

Lieber Gast, wir bedanken uns recht herzlich nicht nur für diese netten Kommentare über unser Personal und unser Hotel aber auch dass es Ihnen so gut gefallen hat dass wir Sie in der Zukunft wiedersehen werden. Alles Gute, Carlo Cravat
No Public Name
Family
40-49 years
Reviewed: 1 year ago (24/10/2024)
Date of experience: 10/2024

Very satisfied. You can’t beat the location. Staff was friendly and helpful.

Dear Guest, We thank you for your kind comment mentionning my staff's friendlyness and helpfulness. Best regards, Carlo Cravat
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