Grand Hotel Cravat hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 870 reviews
:
No Public Name
Couple
50-59 years
Reviewed: 1 year ago (27/07/2024)
Date of experience: 07/2024

Overall we had a great trip to Luxembourg and we were pleased we stayed at the GHC.

Dear Guest, We thank you for your kind comments. As mentionned the cattle in the room is for emergencies. Else we have room service and the breakfast room that can serve all kind of drinks and food as you wish. See you soon again in Luxembourg, Carlo Cravat
By Dr Saghir
Couple
60-69 years
Reviewed: 1 year ago (24/07/2024)
Date of experience: 07/2024

Good location to visit Luxembourg

Dear Guest, We thank you for having taken the time to fill in your comments . Thank you that you will recommend our hotel to your relatives. Best regards, Carlo Cravat
By John
Friends
60-69 years
Reviewed: 1 year ago (22/07/2024)
Date of experience: 07/2024

Beautiful historic hotel in the center of Luxembourg. Staff were fantastic. Would definitely stay here again.

Dear Guest, We thank you for your charming comments not only about our hotel but also about my staff and the service we provide. I am glad to read that you enjoyed your stay and that you will recommend us. Best regards, Carlo Cravat
By EconElliott
Alone
50-59 years
Reviewed: 1 year ago (20/07/2024)
Date of experience: 07/2024

Beautiful hotel in an excellent old city location with no air conditioning. Staff, who try to help, upon failing, have no interest in helping said customer recover from the failure. I asked for a taxi, and was told to use the bus instead because 'all busses go to the train station'. After riding a bus to the Stadium, I was able to make my way back, but missed my train by over an hour. I asked for a room for the night because I had missed my train, and the front desk man basically yelled at me that I was stupid not to have found the train station or new train tickets. "The train goes every hour". Well, not direct, and those tickets weren't for sale! (There were options that take 13 and 17 hours instead of 4 or 5, but none of the 4 or 5 hour options were for sale.) He said, "I don't know if I have any rooms." and never responded with anything else. While in the lobby, looking for additional train tickets to buy, I booked a flight for the following day and a new hotel for that night since he clearly did not want my business. It very much soured me on your beautiful hotel. The man, is an older one with patchy hair and on the shorter side, if that helps identify him. When I checked in the night before, 2 older gentlemen were working, and the other has a full head of hair and is much taller than the one who would not call me a taxi.

Dear Guest, We thank you for having sent to me via our comments board your issue with my receptionnist. Sorry for this. Maybe he just wanted to point out to take the tram as it is cheaper and quicker but it is not his business to decide not to call you a taxi. I apologize for this behaviour.
The airconditionning issue is well noted but also on our side well written everywhere that we don't have any. We in Europe try to be a little bit more ecological and it is not a question of having or not having money. Respectful regards, Carlo Cravat
By Judith
Couple
60-69 years
Reviewed: 1 year ago (19/07/2024)
Date of experience: 07/2024

Excellent. We thoroughly enjoyed our stay and would not hesitate to recommend it. Very grand setting felt like staying in a stately home not a hotel.

Dear Guest, Thank you for having shared that we are your home far away from home. Glad to read that my team took well care of you and that you enjoyed your stay and showing it in giving us 100% of the points. All the Best, Carlo Cravat
By Peter Schnell
Couple
60-69 years
Reviewed: 1 year ago (18/07/2024)
Date of experience: 07/2024

Wir fühlen uns sehr wohl im Grand Hotel Cravat und werden wiederkommen. Lage, Personal und Sauberkeit sind top, Zimmer und Bad sind in die Jahre gekommen

Lieber Gast, danke für diesen netten Kommentar nicht nur über unser Personal sondern auch über unser Hotel. Es ist immer sehr Motivierend sowohl für mein Team als auch für die Familie Cravat wenn alles Gut geklappt hat und Sie einen schönen Aufenhalt hatten. Hochachtungsvoll, Carlo Cravat
By Malvina Del Roio
Couple
40-49 years
Reviewed: 1 year ago (17/07/2024)
Date of experience: 07/2024

Alles einfach perfekt.

Lieber Gast, danke für diesen netten Kommentar und froh zu lesen dass alles zu Ihrer Zufriedenheit war. Hochachtungsvoll, Carlo Cravat
By Alberto Serrano
Couple
30-39 years
Reviewed: 1 year ago (16/07/2024)
Date of experience: 07/2024

Totally recomendable

Dear Guest, Thank you for your fine and kind comment and excellent score you gave us. Glad to read that you enjoyed it. Best regards, Carlo Cravat
By Ronny Norrman
Couple
50-59 years
Reviewed: 1 year ago (14/07/2024)
Date of experience: 07/2024

Vi är väldigt nöjda med vår vistelse på hotellet men det är de små sakerna som man märker ibland. Frukostsalen, att två glödlampor är ur funktion märks med gång när man har sådan lampetter. Varför byter man dom inte innan frukost. Två minuters arbete

Dear Guest, Thank you for your comments and we will fix the lights in the breakfast room. Best regards, Carlo Cravat
By Nicole
Business
40-49 years
Reviewed: 1 year ago (14/07/2024)
Date of experience: 07/2024

We had a corner room looking straight out to the statue. The room was bright, super comfortable, and looked much more stylish than the photos online! I would stay here again. The staff is really nice as well.

Dear Guest, We thank you for your fine and kind comments not only about our hotel but especially in pointing out the kindness of my staff. Sorry for not meeting your needs on the vegan side, we will work on it. If you wish to help us to improve our visibility we would be happy if you post same comment with 5 bubbles on Tripadvisor. Best regards, Carlo Cravat
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