Grand Hotel Cravat hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 874 reviews
:
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (02/12/2023)
Date of experience: 11/2023

Our stay was lovely. The Grand Hotel Cravat is well located in the city of Luxembourg. Our room was very pretty with a beautiful view.

Dear Guest, We thank you for your great comment about our location, the fact that you loved our rooms, its view and though gave us this excellent score. If you wish to support us further we invite you to post the same comment with 5 bubbles on Tripadvisor. Best regards, Carlo Cravat
No Public Name
Business
30-39 years
Reviewed: 2 years ago (25/11/2023)
Date of experience: 11/2023

It was ok, and would have been much better had I had a room with a window to outside.

Dear Guest, We do have rooms facing a backyard. Maybe you asked for a quiet room. Next time we will do following your other request with a view on the city. Best regards, Carlo Cravat
No Public Name
Alone
50-59 years
Reviewed: 2 years ago (23/11/2023)
Date of experience: 11/2023

loved it. Receptionnist got a bit nervous when I took too long in the toilets on the first floor, my room wasn't ready yet. It's truen, I took a long time, but no reason to get nervous.

Dear Guest, We thank you for your comment. Sorry that the receptionnist made you nervous. We are always keeping an eye on our guests in case something might happen. Best regards, Carlo Cravat
By Jane Masterson
Couple
60-69 years
Reviewed: 2 years ago (21/11/2023)
Date of experience: 11/2023

We had a lovely visit and would happily stay here again.

Dear Guest, Glad to read that you enjoyed the stay with us. May I ask you to post the same comment on Tripadvisor with 5 Bubbles. Best regards, Carlo Cravat
By David Roberts
Friends
70-79 years
Reviewed: 2 years ago (17/11/2023)
Date of experience: 11/2023

I loved the decor of the hotel, but it may not be to everyone's taste. Some may find it old-fashioned. It is comfortable and full of character. I found the lounge area a little cluttered with displays ( intersting as they were) about the history of "Cravat". They hid the features of the room. Is this display remporary?

Dear Guest, We thank you for your positive remarks about our decor that it is comfortable and full of character. As I always say to my guests, either the guests love our style and ambiance or will not come back due to the fact that we are different of the majority of the hotels in Luxembourg. You love us or you hate us without no hard feelings. Luckily many guests love us and shows it in coming back and in writing great comments about their stay. Best regards, Carlo Cravat
No Public Name
Couple
60-69 years
Reviewed: 2 years ago (14/11/2023)
Date of experience: 11/2023

L'hôtel CRAVAT est un peu vieillot. Même si les chambres sont impeccables, elles auraient vraiment besoin d'un peu de modernisation. L'hôtel "un peu dans son jus" lui donne un charme désuet acceptable pour un week-end. Le personnel est sympathique et très efficace.

Cher client,
Un hôtel vintage est normalement dans son jus. Il y a toujours quelque chose à refaire dans un tel établissement qui existe depuis 1895. Merci d'avoir pris le temps de faire votre commentaire correct et équilibré. Bien à vous, Carlo Cravat
No Public Name
Friends
50-59 years
Reviewed: 2 years ago (13/11/2023)
Date of experience: 11/2023

J'ai bcp aimé la préservation du style 50, la localisation et la propreté. Je regrette que le service ne soit pas plus chaleureux. Il faudrait allonger les horaires du petit déjeuner , surtout le week-end.

Cher client, Je vous remercie de votre commentaire positif sur notre établissement. En fin de semaine, le petit déjeuner va jusqu'à 11h00 après on prépare pour le service suivant. Bien à vous, Carlo Cravat
By Angeliki Bintoudi
Couple
30-39 years
Reviewed: 2 years ago (07/11/2023)
Date of experience: 11/2023

Amazing: Location, quality of services, the staff, breakfast, the size of the room, the enormous bathroom, the super comfy mattress. All top notch! Elegance from another century.

Improvement points: Some of the infrastructure is old and tattered (e.g. doors, tiles etc). Some renovation would be good,

Dear Guest, We thank you for your positive remarks and the others. We will have a close look to the second part of your message. Best regards, Carlo Cravat
No Public Name
Friends
50-59 years
Reviewed: 2 years ago (02/11/2023)
Date of experience: 10/2023

Great place to stay in Luxembourg!

Dear Guest, Thank you for your great comment and score. Happy to read and see that you enjoyed it. May I ask to write the same on Tripadvisor. This will help us a lot in our international ranking.
Best regards, Carlo Cravat
No Public Name
Family
50-59 years
Reviewed: 2 years ago (01/11/2023)
Date of experience: 10/2023

purtroppo a parte la cortesia del personale e la colazione tutto il resto non è un buon ricordo soprattutto la richiesta di cauzione di 250 eu dopo aver gia effettuato il pagamento non indicata in nessun modulo precendentemente, non avrei scelto il vostro hotel se l'avessi saputo prima

Dear Guest, It is a normal procedure to ask a guarantee in case of any expenses. The guarantee is refunded at the day of departure. It can take a few days when it is in weekend or bank holiday. Sorry for that.
Did you know that we are a city hotel? Best regards, Carlo Cravat
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