Grand Hotel Cravat hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 874 reviews
:
No Public Name
Couple
20-29 years
Reviewed: 4 years ago (14/12/2021)
Date of experience: 12/2021

Great, luxurious, clean

Dear Guest, We thank you for your nice and fine 3 positive words that caracterize very well the Grand Hotel Cravat.
Great score you gave us. Best regards, Carlo Cravat
By Abel Gomes
Business
40-49 years
Reviewed: 4 years ago (23/11/2021)
Date of experience: 11/2021

Great experience in Luxembourg specially for my wife, because I was already worked and lived in Luxembourg

Dear Guest, We thank you for your nice comment and your excellent score you gave us in realtion to your last stay with us. Best regards, Carlo Cravat
By marchal
Couple
60-69 years
Reviewed: 4 years ago (15/11/2021)
Date of experience: 11/2021

Super hôtel très bien situé. A recommander.

Cher client, un grand merci pour votre commentaire positif sur la recommandation. Merci également pour l'excellent score que vous avez attribué à votre dernier séjour au Grand Hôtel Cravat. Bien à vous, Carlo Cravat
By Le faou
Business
20-29 years
Reviewed: 4 years ago (14/11/2021)
Date of experience: 11/2021

Hotel très viellot qui aurait grand besoin de rénovation. On peut avoir un style ancien mais avec beaucoup plus de confort pour le prix des chambres. Literie de très moyenne qualité et pas de room service pour un hotel 4 étoiles cela est décevant. Petit déjeuner très médiocre niveau gustatif.

Monsieur, Je suis désolé que nous n'avons pas atteint votre niveau d'espérance lors de votre dernier passage au Grand Hôtel Cravat.
Nous sommes effectivement un hôtel qui a une certaine histoire et que cela pour certaines personnes peut sembler vieillot. Saviez-vous que nous sommes un hôtel "vintage"?
Pour ce qui est des room-service, il est vraie que nous ne faisons que les petits-déjeuners en room-service comme nous n'avons pas d'autre restauration mais le bar est ouvert de 16h00 à 24h00 et nous proposons des assiettes froides variées en poissons, fromages et viandes-charcuterie. De plus est comme nous sommes en plein centre ville vous pouvez vous commander ce que vous désirez par un livreur.
Je suis assez triste de lire vos commentaires qui ne sont pas vraiment justifiés mais de nouveau dommage que vous ne vous soyez pas manifesté à la réception pour que nous puissions remédier à certains points.
Bien à vous, Carlo Cravat
By Claudia Gregori
Alone
40-49 years
Reviewed: 4 years ago (12/11/2021)
Date of experience: 11/2021

Staff not friendly and professional, treating the host as a nuiisance

Dear Guest, I am sorry to read that you had a bad experience with one of my staff members. I can assure you that we do our very best every day to serve our clients a good as possible. Thank you for having me informed about your bad experience. Best regards, Carlo Cravat
By Igor
Alone
40-49 years
Reviewed: 4 years ago (11/11/2021)
Date of experience: 11/2021

Great location, top class service and friendly staff!

Dear Guest, We thank you for your positive comments about my staff and my hotel.
I am happy to read that you had a nice experience. Best regards, Carlo Cravat
By John van belle
Couple
60-69 years
Reviewed: 4 years ago (02/11/2021)
Date of experience: 10/2021

very good, nice location in the centre. nice staff

Dear Guest, Thank you very much for your kind comments about my staff and the excellent quotation.
I am happy to read that we did good job and that you enjoyed your stay with us.
Best regards, Carlo Cravat
By Mic
Couple
50-59 years
Reviewed: 4 years ago (26/10/2021)
Date of experience: 10/2021

Very good stay. Great location although little bit noisy due to being on the street side.

Dear Guest, Thank you for your nice comments about your stay. Yes, the city center can even in Luxembourg be noisy due to the high number of busses and the road works. Best regards, Carlo Cravat
No Public Name
Business
30-39 years
Reviewed: 4 years ago (08/10/2021)
Date of experience: 10/2021

Hotel qui a voulu conserver son âme mais au détriment du confort.

Cher client, je suis désolé que vos attentes n'ont pas été atteintes lors de votre séjour chez nous. Bien à vous, Carlo Cravat
No Public Name
Business
20-29 years
Reviewed: 4 years ago (20/09/2021)
Date of experience: 09/2021

My stay at Grand Hotel Cravat was of very high quality, thank to the staff friendliness at any time. My room was very comfortable and always in a very clean state. The breakfast was of high quality too, in a generous quantity. I have enjoyed my stay at your hotel and highly recommend it!

Dear Mrs Kretz, I thank you very much for the nice post you wrote. I am happy to read that you enjoyed your last stay with us .
Looking forward to welcoming you again at the Grand Hotel Cravat. Best regards, Carlo Cravat
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