Grand Hotel Cravat hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 874 reviews
:
No Public Name
Leisure travelers
30-39 years
Reviewed: 8 years ago (08/11/2017)
Date of experience: 11/2017

It was very good. Pretty hotel

Dear guest, thank you for your kind feed back.
Best regards,
Carlo Cravat
By orson
Business
30-39 years
Reviewed: 8 years ago (05/11/2017)
Date of experience: 11/2017

only asked me my room number when I have breakfast, did not ask others did not re-filled the foods when the food empty

Dear Guest, I thank you for your feedback and I will look after the breakfast point.
Best regards,
Carlo Cravat
By Judith Moomjian
Business
60-69 years
Reviewed: 8 years ago (01/11/2017)
Date of experience: 10/2017

did not come back again in the summer due to lack of Air Conditioning, and no fan was offered to me during a particularly hot stay in May. Wi-Fi access is improved, but I could not access my private email server during the entire stay. My colleagues stayed on another floor and end of hall, and their Wi-Fi access seemed to work better than where my room was located. No drawers in room for clothing, and shelf missing from closet. After two requests, a shelf was replaced. Chain lock to room was broken, and I needed to request repair twice as well. I have stayed in same room several times, but will not accept or request this room again.

Dear Guest, thank you for your precious feedback about the problems you had in your room. I will personnally look that up with maintenance.
Best regards,
Carlo Cravat
By Michael Miles
Leisure travelers
70-79 years
Reviewed: 8 years ago (01/11/2017)
Date of experience: 10/2017

Very pleasant. The temperature in the hotel was a little high for us and I would prefer a wider choice for breakfast at a reasonable price. Overall a very good stay.

Dear Guest, yes, in some rooms the heat is a bit higher but in wintertime it is not really a problem. For the breakfast we will see what we can do to imrove without overdoing it.
Best regards,
Carlo Cravat
By Kim
Business
50-59 years
Reviewed: 8 years ago (30/10/2017)
Date of experience: 10/2017

It is nice hotel. But please improve quality of breakfast.

Dear Guest, thank you for your input about breakfast. I will see what could be added or improved.
Best regards,
Carlo Cravat
By Helmut Achenbach
Business
40-49 years
Reviewed: 8 years ago (28/10/2017)
Date of experience: 10/2017

Nothing to say here.

Dear guest, thank you for taking the time to give your impression even if maybe you booked the wrong hotel for your needs.
Best regards,
Carlo Cravat
No Public Name
Business
30-39 years
Reviewed: 8 years ago (23/10/2017)
Date of experience: 10/2017

Expérience très satisfaisante, personnel très aimable. Le point le plus positif est la salle de bain (déco/équipement/propreté). Le point le moins positif est le matelas de lit (vraiment trop mou).

Cher client, un grand merci pour vos commentaires sur votre séjour.
Je vais voir avec la gouvernante le point concernant le matelas comme cela devrait être un sujet seulement positif.
Pourrais-je vous demander de me faire le même commentaire sur Tripadvisor avec 5 points afin d'aider ma visibilité à ce niveau.
Merci et au plaisir de vous revoir bientôt au Grand Hôtel Cravat
Carlo Cravat
No Public Name
Business
50-59 years
Reviewed: 8 years ago (15/10/2017)
Date of experience: 10/2017

I enjoyed my stay very much

Dear Guest, thank you for your nice feed back and happy to read that you enjoyed your stay with us at the "Cravat".
Could I ask you if you have time to post the same comment with 5 dots on Tripadvisor in order to help us to improve also there our visibility.
Thank you and looking forwartd to welcoming you soon again in Luxembourg,
Carlo Cravat
By Costa
Business
30-39 years
Reviewed: 8 years ago (12/10/2017)
Date of experience: 10/2017

I love this place. My favorite in Luxembourg, where I often go for work.

Dear Guest, thank you very much for this lovely post. I am happy to read that we are doing fine and that our hotel is your home when you are in Luxembourg.
Could I ask you a favor to put this same post and 5 dots on Tripadvisor in order to help us to improve our ranking there.
Thank you for your precious help and support and see you soon again at the "Cravat"
Carlo Cravat
By Leurs Rudy
Leisure travelers
50-59 years
Reviewed: 8 years ago (10/10/2017)
Date of experience: 10/2017

Très agréable, nous revenons

Cher client, un grand merci pour votre commentaire. Au plaisir de vous revoir et si vous ne l'avez pas encore fait donnez également votre avis sur un site comme Tripadvisor cela nous donnera une meilleure visibilité.
A bientôt,
Carlo Cravat
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