Grand Hôtel De Tours hotel logohotel logo
Public Reviews Score
79%

"Satisfied"

Based on 5,606 reviews across 11 portals
:
By Hénoc
Couple
20-29 years
Reviewed: 4 weeks ago (18/05/2026)
Date of experience: 05/2026

Très satisfaisante. H

Cher M Hénoc,

Nous vous remercions chaleureusement pour votre excellent retour à la suite de votre séjour au Grand Hôtel de Tours.

Nous sommes ravis de lire que vous avez particulièrement apprécié notre rapport qualité/prix, notre emplacement, la propreté de l’établissement ainsi que la diversité de notre petit-déjeuner et le choix proposé au bar. Vos compliments concernant l’amabilité de notre équipe nous font également très plaisir et seront partagés avec l’ensemble du personnel.

Nous prenons également bonne note de votre remarque concernant les deux lits rapprochés. Lors d’un prochain séjour, n’hésitez pas à nous faire part de votre préférence pour un grand lit double avant votre arrivée ; nous ferons toujours notre maximum pour répondre à vos attentes selon nos disponibilités.

Ce fut un plaisir de vous accueillir et nous espérons avoir le plaisir de vous recevoir de nouveau très prochainement.

Bien cordialement,

Léa
No Public Name
Family
70-79 years
Reviewed: 5 weeks ago (13/05/2026)
Date of experience: 05/2026

We are very satisfied with all. We hope we can stay again.

Dear OKUBO,

Thank you very much for sharing your kind feedback following your stay at the Grand Hôtel de Tours.

We are delighted to read that you were very satisfied with your overall experience and that you especially appreciated our central location and the friendliness of our team. Your “perfect” comment regarding our staff is truly rewarding for us.

We also thank you for your suggestion regarding the addition of a fridge in the room. Your comment has been carefully noted and will be shared with our management team for future improvements.

We sincerely hope to have the pleasure of welcoming you again during your next visit to Tours.

Best regards,

Léa
No Public Name
Friends
60-69 years
Reviewed: 5 weeks ago (11/05/2026)
Date of experience: 05/2026

Super Lage, aber das Haus und vor allem die Zimmer benötigen eine Auffrischung

Dear M. Wagner,

Thank you for taking the time to share your feedback following your stay at the Grand Hôtel de Tours.

We are pleased to know that you appreciated our central location, our breakfast, and especially the warm welcome provided by our reception team. Your kind words about our staff mean a lot to us.

We also thank you for your constructive comments regarding the size and overall condition of the rooms. We understand that some areas of the hotel may benefit from refurbishment, and your feedback is very valuable as we continue working on improving our guests’ comfort and experience.

We hope to have the pleasure of welcoming you again in the future for an even more enjoyable stay.

Best regards,

Léa
By Tame
Couple
40-49 years
Reviewed: 5 weeks ago (10/05/2026)
Date of experience: 05/2026

Excellent séjour dans un cadre agréable et reposant

Chers M. et Mme Tame,

Nous vous remercions sincèrement d’avoir partagé votre retour à la suite de votre séjour au Grand Hôtel de Tours.

Nous sommes ravis que vous ayez passé un excellent séjour dans un cadre agréable et reposant, et que vous ayez apprécié notre emplacement central, la qualité de votre chambre, la propreté de l’établissement ainsi que le choix proposé au petit-déjeuner.

Votre satisfaction concernant l’accueil de notre équipe nous fait également très plaisir.

Nous vous remercions aussi pour votre remarque concernant le menu proposé dans le cadre de votre Wonderbox. Nous sommes désolés qu’il n’ait pas totalement répondu à vos attentes et prenons bien en compte votre retour afin de continuer à améliorer cette offre.

Ce sera un plaisir de vous accueillir de nouveau lors d’un prochain séjour à Tours.

Bien cordialement,

Léa
No Public Name
Couple
50-59 years
Reviewed: 5 weeks ago (10/05/2026)
Date of experience: 05/2026

There’s a restaurant??

Dear Gray,

Thank you very much for taking the time to share your detailed feedback following your stay at the Grand Hôtel de Tours.

We are delighted to read that you appreciated our central location, right next to the train station and public transport, as well as the cleanliness of the hotel and the friendliness of our team. Your kind words are truly appreciated by all of us.

We are also pleased that you found good value for money and enjoyed both your room and our bar area.

Regarding breakfast, we apologize if some items were running low during a busy moment of service. Your comment has been shared with our breakfast team so we can continue improving the guest experience, even during peak hours.

Thank you again for your positive review and for subscribing to our newsletter. We hope to have the pleasure of welcoming you back to Tours very soon!

Warm regards,

léa
By Isabella Scott
Couple
60-69 years
Reviewed: 6 weeks ago (05/05/2026)
Date of experience: 05/2026

Very satisfied. Will recommend and hope to stay again

Dear Ms. Scott,

Thank you very much for your wonderful feedback following your stay at the Grand Hôtel de Tours.

We are truly delighted to read that you were very satisfied with your experience and that you would recommend our hotel. Your kind comments regarding the value for money, our central location, the cleanliness and comfort of your room, as well as the quality of the breakfast, mean a lot to our entire team.

We are especially pleased to know that our staff’s friendliness and flexibility, particularly the early check-in, contributed positively to your stay. Providing a warm and attentive welcome is very important to us.

It would be a real pleasure to welcome you again during your next visit to Tours.

Kind regards,

léa
No Public Name
Couple
60-69 years
Reviewed: 6 weeks ago (04/05/2026)
Date of experience: 05/2026

Excellent. The lady at reception was wonderful

Dear Maynard,

Thank you very much for your lovely comment following your stay at the Grand Hôtel de Tours.

We are delighted to know that you had an excellent experience with us, and your special mention of our receptionist truly means a lot. We will be very pleased to share your kind words with the team member concerned, it will certainly make her day.

We hope to have the pleasure of welcoming you again very soon in Tours.

Kind regards,

Léa
No Public Name
Friends
30-39 years
Reviewed: 6 weeks ago (04/05/2026)
Date of experience: 05/2026

Well, i think I paid breakfast for two persons, eventhough I was alone. Breakfast for three nights was EUR 90. I think thats not possible.

Dear Mr. Pejovic,

Thank you for taking the time to share your feedback following your stay at the Grand Hôtel de Tours.

We are sorry to read your concern regarding the breakfast charges. We fully understand your questioning, as clarity and transparency are essential to us. Please be assured that breakfast rates are normally applied per person and per day, and we would be happy to review your reservation details with you to clarify exactly how the billing was processed in your case.

If you have any doubt, we kindly invite you to contact us directly so we can verify your invoice together and provide you with a clear explanation.

Thank you again for bringing this to our attention. We remain at your disposal and hope to regain your confidence during a future stay.

Kind regards,

Léa
No Public Name
Couple
60-69 years
Reviewed: 6 weeks ago (04/05/2026)
Date of experience: 04/2026

Bonjour, séjour agréable et personnel aux petits soins pour les clients. Pas de restaurant au sein de l'hôtel choisi ce qui est dommage

Cher M. Guitton,

Nous vous remercions sincèrement pour votre retour suite à votre séjour au Grand Hôtel de Tours.

Nous sommes ravis de savoir que vous avez passé un séjour agréable et que vous avez apprécié l’attention et le soin apportés par notre équipe. Votre satisfaction est une belle récompense pour l’ensemble de nos collaborateurs.

Nous prenons également bonne note de votre remarque concernant l’absence de restaurant au sein de l’hôtel. Nous comprenons que cela puisse être un point de confort supplémentaire pour nos clients, et nous vous remercions de l’avoir souligné.

Au plaisir de vous accueillir de nouveau très bientôt à Tours.

Bien cordialement,

Léa
No Public Name
Friends
60-69 years
Reviewed: 7 weeks ago (27/04/2026)
Date of experience: 04/2026

Excellente, super petit dejeuner

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