Grand Hôtel De Tours hotel logohotel logo
Public Reviews Score
79%

"Satisfied"

Based on 5,533 reviews across 11 portals
:
By Erik en Margot
Couple
60-69 years
Reviewed: 3 years ago (09/08/2023)
Date of experience: 08/2023

Geen 4 sterren waard

By Jan-Helge
Couple
50-59 years
Reviewed: 3 years ago (09/08/2023)
Date of experience: 08/2023

Cool '30s vibe to the hotel.
We got upgraded to a superior room, which was nice.
Only drawback was the position of the toilet - had to sit sideways to fit my legs against the door 😅

Hello,

We would like to thank you for your comments, which help us to improve the quality of our services.

We are pleased to see that you were satisfied with your stay with us. Our hotel was built in 1927 and we have decided to preserve the soul and spirit of the place, which is reflected in our "Art Deco 30s" decoration and our furniture, most of which is period. Similarly, our bar retains the spirit of the 30s, creating a cosy and comfortable atmosphere.

However, we are sorry if you were disappointed with your bathroom. All the rooms in our hotel are different, some will have a shower or a bath, and others still have large bathrooms and therefore have both.
Please do not hesitate to let us know if you have any requests, either when booking or when you arrive, regarding your room so that we can do our best to satisfy you.

The entire Grand Hotel team would be delighted to welcome you back to our establishment during your next stay in Tours.

Yours sincerely

Mathias
Reception
By Katie
Family
40-49 years
Reviewed: 3 years ago (08/08/2023)
Date of experience: 08/2023

The hotel Was Reasonable.

Great location, good sized rooms and clean. Was quite tired looking, very dark and the staff were not especially helpful or attentive.

It was good for a short break but I wouldn’t say that it deserves it’s 4 star rating

Hello,

We would like to thank you for your comments, which help us to improve the quality of our services.

Our hotel was built in 1927 and we have decided to preserve the soul and spirit of the place, which is reflected in our "Art Deco 30s" decoration and our furniture, most of which is period furniture. Similarly, our bar retains the spirit of the 30s, creating a cosy and comfortable atmosphere. We are sorry if it was not to your taste.

We are very sorry if the welcome you received on arrival was not to your liking. It is important to us that you are made to feel welcome, and we take great care to ensure that your arrival is as positive and professional as possible, as it is important to have a warm welcome to make your stay as pleasant as possible.

The entire Grand Hotel team will be delighted to welcome you back to our establishment during your next stay in Tours.

Yours sincerely

Mathias
Reception
By GILLET Pierre
Couple
60-69 years
Reviewed: 3 years ago (06/08/2023)
Date of experience: 08/2023

Cela correspond totalement à notre attente

Bonjour,

Nous vous remercions pour votre commentaire, ils nous permettent de faire progresser la qualité de nos services.

Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement.

Toute l'équipe du Grand Hotel sera ravie de vous accueillir de nouveau dans notre établissement lors de votre prochain séjour dans la ville de Tours.

Bien cordialement.

Mathias
Réception
By Martin Eigenmann
Alone
50-59 years
Reviewed: 3 years ago (06/08/2023)
Date of experience: 07/2023

very good. good breakfast, perfect location

Hello,

We would like to thank you for your comments, which help us to improve the quality of our services.

We are delighted that you enjoyed your stay in our hotel.

The entire Grand Hotel team will be delighted to welcome you back to our establishment during your next stay in Tours.

Yours sincerely

Mathias
Reception
No Public Name
Alone
50-59 years
Reviewed: 3 years ago (02/08/2023)
Date of experience: 07/2023

Mon séjour s'est très bien passé

Bonjour,

Nous vous remercions pour votre commentaire, ils nous permettent de faire progresser la qualité de nos services.

Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement.

Toute l'équipe du Grand Hotel sera ravie de vous accueillir de nouveau dans notre établissement lors de votre prochain séjour dans la ville de Tours.

Bien cordialement.

Mathias
Réception
No Public Name
Friends
60-69 years
Reviewed: 3 years ago (31/07/2023)
Date of experience: 07/2023

Bonne situation en ville, charme d’une autre époque, facilité de parking (+ réduction en tant que client de l’hôtel).
Satisfaction selon aspirations pour un séjour en ville.

Bonjour,

Nous vous remercions pour votre commentaire, ils nous permettent de faire progresser la qualité de nos services.

Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement.

Toute l'équipe du Grand Hotel sera ravie de vous accueillir de nouveau dans notre établissement lors de votre prochain séjour dans la ville de Tours.

Bien cordialement.

Mathias
Réception
By Glyn
Business
50-59 years
Reviewed: 3 years ago (30/07/2023)
Date of experience: 07/2023

Appaling, would never return

No Public Name
Couple
60-69 years
Reviewed: 3 years ago (29/07/2023)
Date of experience: 07/2023

Muito satisfatória pela localização e pequeno almoço

Olá,

Gostaríamos de agradecer os seus comentários, que nos ajudam a melhorar a qualidade dos nossos serviços.

Estamos muito satisfeitos por ter gostado da sua estadia no nosso hotel.

Toda a equipa do Grand Hotel terá todo o prazer em recebê-lo novamente no nosso estabelecimento durante a sua próxima estadia em Tours.

Com os melhores cumprimentos

Mathias
Receção
No Public Name
Couple
20-29 years
Reviewed: 3 years ago (23/07/2023)
Date of experience: 07/2023

Friendly staff and nice room.

Hello,

We are delighted that you enjoyed your stay in our establishment.

We would like to thank you for your comments, which help us to improve the quality of our services.

The entire Grand Hotel team will be delighted to welcome you back to our establishment during your next stay in Tours.

Yours sincerely

Mathias
Reception
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