Hotel Beau Rivage Nice hotel logohotel logo
Public Reviews Score
83%

"Very satisfied"

Based on 9,332 reviews across 12 portals
:
By Sven Norland
Couple
60-69 years
Reviewed: 10 months ago (29/09/2024)
Date of experience: 09/2024

Expected more from a 4 star hotel. Have stayed ther before, this time it was a step forward, but still more to be done, eg the breakfast room is way too small, no greens (salad, tomato, cucomber etc), no fresh fruit and an orange juice that was far from freshly squeezed. The croissant was excellent though!

Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your loyalty as a returning guest and value your insights.

We are pleased to hear that you enjoyed our excellent croissant and found our location and service satisfactory. However, we sincerely apologize for not meeting your expectations in several areas, particularly concerning the breakfast offerings and space constraints in the breakfast room.

Your comments about the lack of fresh greens, fruits, and freshly squeezed juice have been noted, and we will certainly take them into consideration as we strive to enhance our breakfast experience for all guests. Additionally, we recognize that a more spacious dining area would greatly improve comfort during meal times.

We aim to provide an exceptional experience at our 4-star hotel, and your feedback is invaluable in helping us achieve this goal. We hope to welcome you back soon so you can see the improvements firsthand.

Thank you once again for sharing your thoughts with us!

Warmest regards,
No Public Name
Couple
30-39 years
Reviewed: 10 months ago (29/09/2024)
Date of experience: 09/2024

Very good Location in the Centre, the Room could be renovated

Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location in the center, as well as the high level of service provided by our staff. Your positive remarks about cleanliness are greatly appreciated, as we strive to maintain a welcoming environment for all our guests.

We also acknowledge your concerns regarding the condition of the room and bathroom furniture. Please rest assured that we take such feedback seriously, and we are actively exploring options for renovations to enhance our guest experience further.

We appreciate your input on breakfast being crowded; this is valuable information that will help us improve our services during peak times.

Thank you once again for your thoughtful review. We hope to welcome you back soon, where we aim to provide an even better experience!

Warmest regards,
No Public Name
Friends
60-69 years
Reviewed: 10 months ago (27/09/2024)
Date of experience: 09/2024

A very welcoming and friendly hotel in an excellent location. All members of staff were very kind and pleasant. It was wonderful to have such a wide choice of restaurants right beside us. We particularly enjoyed being so close to the beach.

Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our location excellent and appreciated the warmth and kindness of our staff during your stay. It is always our goal to provide a welcoming environment for all our guests.

However, we sincerely apologize for not meeting your expectations in certain areas, particularly concerning room amenities and cleanliness. Your comments about the need for English-speaking channels on television and having a bath available are valuable insights that we will take into consideration as we strive to enhance our offerings.

We understand how important these aspects are for a comfortable stay, and we appreciate your feedback as it helps us identify areas where we can improve. Please rest assured that we are committed to addressing these issues promptly.

Thank you once again for your input, and we hope you will consider staying with us again in the future so that we may provide you with an even better experience.

Warmest regards,
No Public Name
Alone
50-59 years
Reviewed: 10 months ago (26/09/2024)
Date of experience: 09/2024

the staff was wonderful! thank you

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic experience with us. It’s great to know our staff made a positive impression on you – they truly strive to provide the best service possible.

We’re also delighted that you enjoyed all aspects of your stay, from the cleanliness of your room to the delicious breakfast and bar experience. Your kind words motivate us to keep delivering exceptional service!

We can’t wait to welcome you back for another amazing stay. If there’s anything else we can do for you in the future, please don’t hesitate to reach out!

Warmest regards,
By Steph
Couple
40-49 years
Reviewed: 10 months ago (26/09/2024)
Date of experience: 09/2024

Would not stay again

Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations.

We appreciate your positive comments about our location, service, and welcome; however, we are concerned to hear about the issues you encountered in your room and bathroom. Your suggestions regarding better hair dryers, additional pillows, lighter blanket options, and a full glass partition are invaluable as we strive to enhance our guests' comfort.

Additionally, we regret that our breakfast offerings fell short of your expectations. Please rest assured that we will address these concerns with our team to ensure improvements are made moving forward.

Your feedback is crucial in helping us provide a better experience for all our guests. We hope you might consider giving us another chance in the future so we can provide you with an improved stay.

Thank you once again for sharing your thoughts.

Best regards,
No Public Name
Family
40-49 years
Reviewed: 10 months ago (26/09/2024)
Date of experience: 09/2024

I was in town for the Ironman World Championship. Your hotel and staff were very accommodating. Location was perfect! Would highly recommend!

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us during the Ironman World Championship. It’s fantastic to know that our team made a positive impression and that you found our location perfect for your needs.

Your kind words about our service and accommodations truly mean a lot to us. We strive for excellence in every aspect—from cleanliness to creating a welcoming atmosphere—and we’re delighted that you rated us so highly across the board!

We appreciate your recommendation and hope to welcome you back on your next visit. Best of luck with all your future adventures!

Warmest regards,
No Public Name
Business
50-59 years
Reviewed: 10 months ago (26/09/2024)
Date of experience: 09/2024

Hôtel vieillot et mal entretenu. Propreté douteuse. Personnel de bonne volonté mais très junior et peu encadré. L'excellente localisation à Nice ne fait pas tout.


Nous vous remercions d'avoir pris le temps de partager vos impressions concernant votre séjour dans notre établissement. Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes.

Nous prenons très au sérieux vos commentaires sur l'état général de l'hôtel ainsi que sur la propreté des chambres. Soyez assuré(e) que nous avons déjà mis en place des mesures pour remédier à ces problèmes, y compris un renforcement des protocoles de nettoyage et une inspection approfondie des installations.

Concernant notre personnel, nous reconnaissons qu'une formation adéquate est essentielle pour offrir un service irréprochable. Nous allons intensifier nos efforts en matière de formation afin d'améliorer l'expérience client dès leur arrivée jusqu'à leur départ.

Nous sommes également navrés d'apprendre les désagréments rencontrés avec les équipements dans votre chambre. Vos remarques seront transmises à notre équipe technique pour une intervention rapide.

Enfin, bien que nous soyons ravis que vous ayez apprécié notre localisation privilégiée à Nice, nous comprenons parfaitement qu'elle ne peut compenser les manquements relevés lors de votre séjour.

Nous espérons avoir l'occasion de vous accueillir à nouveau afin de vous offrir une expérience bien plus satisfaisante. N'hésitez pas à nous contacter directement si vous souhaitez discuter davantage ou si nous pouvons faire quoi que ce soit pour améliorer votre prochaine visite.

Cordialement,
By Elle
Friends
40-49 years
Reviewed: 10 months ago (26/09/2024)
Date of experience: 09/2024

It was extremely hard to sleep. Loud traffic outside all night. Mabey something wrong with the window in room 206

Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our service and room cleanliness satisfactory, but we’re truly sorry to learn about the noise disturbance from traffic outside your room and the issues with your bathroom amenities.

We understand how important a good night's sleep is, and we will certainly look into any potential issues with the window in room 206. Your comfort is our priority, and we want to ensure that all our guests have a restful stay.

Additionally, I apologize for the inconvenience caused by having empty shampoo and soap during your visit. We appreciate your feedback as it helps us improve our services.

Thank you again for your valuable insights! If there's anything else you'd like us to address or if you plan on visiting again, please don’t hesitate to reach out directly.

Warmest regards,
No Public Name
Family
60-69 years
Reviewed: 10 months ago (25/09/2024)
Date of experience: 09/2024

Very nice. Hôtel was convenient to everything.

Thank you so much for your kind words! We're thrilled to hear that you found our hotel convenient for your needs. It’s always our goal to provide a comfortable experience for our guests.

We also appreciate your feedback regarding the cleanliness and condition of the carpet. We take such concerns seriously, and we will be addressing this issue with our housekeeping team to ensure that we maintain high standards throughout our property.

Thank you again for sharing your thoughts, and we hope to welcome you back soon for an even better stay!

Warmest regards,
No Public Name
Couple
60-69 years
Reviewed: 10 months ago (23/09/2024)
Date of experience: 09/2024

la posizione dell'hotel è strategica e ottima per un turista, la camera era tranquilla e silenziosa, purtroppo a noi italiani manca molto la presenza del bidet, da migliorare l'organizzazione del parcheggio per l'auto, anche se abbiamo comunque potuto risolvere pagando una cifra maggiore di quella prevista.

Grazie mille per aver condiviso la tua esperienza! Siamo felici di sapere che hai apprezzato la posizione strategica del nostro hotel e che la camera ti ha offerto tranquillità durante il soggiorno.

Comprendiamo quanto sia importante per i nostri ospiti italiani avere a disposizione un bidet e ci scusiamo se questa mancanza ha influito sulla tua esperienza. Prenderemo in considerazione il tuo feedback per migliorare ulteriormente i nostri servizi.

Per quanto riguarda l'organizzazione del parcheggio, stiamo lavorando costantemente per ottimizzare questo aspetto e ci dispiace che tu abbia dovuto affrontare qualche difficoltà. Apprezziamo molto il tuo suggerimento e faremo del nostro meglio per rendere tutto più semplice in futuro.

Speriamo di poterti accogliere nuovamente presto!

Cordiali saluti,
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