Hotel Beau Rivage Nice hotel logohotel logo
Public Reviews Score
83%

"Very satisfied"

Based on 9,352 reviews across 12 portals
:
No Public Name
Family
50-59 years
Reviewed: 12 months ago (03/08/2024)
Date of experience: 08/2024

Very pleasant and well located

Thank you so much for taking the time to leave such a detailed review! We're thrilled to hear that you found our location pleasant and our service helpful and efficient. Your feedback on the room, bathroom, and breakfast is greatly appreciated. We apologize for the damp smell in the bathroom and the slippery shower situation. We will definitely look into providing rubber mats in the future to ensure guest safety. We're glad you enjoyed our breakfast selection and found our prices reasonable. Thank you for choosing to stay with us!
By Van Oostrum
Couple
50-59 years
Reviewed: 12 months ago (02/08/2024)
Date of experience: 08/2024

Location is perfect, hotel is standard

Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel's location perfect.

We appreciate your comments regarding the breakfast options and apologize for any inconvenience caused by the limited choices and absence of fresh fruit. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our services.

Thank you again for sharing your thoughts with us, and we hope to have the opportunity to welcome you back in the future.

Warm regards,
No Public Name
Family
30-39 years
Reviewed: 12 months ago (02/08/2024)
Date of experience: 08/2024

Bonne expérience dans l ensemble

Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que dans l'ensemble, votre séjour a été satisfaisant.

Nous prenons note de vos commentaires concernant les sanitaires et la propreté de la chambre. Votre feedback est très important pour nous, et nous allons immédiatement prendre des mesures pour améliorer ces aspects afin de garantir une meilleure expérience à nos clients à l'avenir.

Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement et de vous offrir une expérience plus agréable lors de votre prochaine visite.

Cordialement,
By Andreas
Couple
30-39 years
Reviewed: 12 months ago (02/08/2024)
Date of experience: 08/2024

Very nice hotel and great with the beach club

Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay at our hotel and had a great experience at the beach club. Your satisfaction is our top priority, and we hope to welcome you back again soon for another wonderful stay. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing us!
By Eugene Lee
Couple
60-69 years
Reviewed: 12 months ago (01/08/2024)
Date of experience: 07/2024

Enjoyed ourselves in a great location

Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed your stay in our great location. We apologize for the inconvenience caused by the air conditioning issue, but we are pleased that it was promptly resolved for you. Your comments about the bar are duly noted, and we appreciate your understanding of the situation. We will take your feedback into consideration as we strive to improve our services. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
No Public Name
Couple
20-29 years
Reviewed: 12 months ago (01/08/2024)
Date of experience: 07/2024

super bien et agréable service

Merci beaucoup pour vos aimables paroles!
Nous sommes ravis que vous ayez apprécié notre hôtel. Nous espérons vous revoir bientôt chez nous!
No Public Name
Alone
60-69 years
Reviewed: 12 months ago (31/07/2024)
Date of experience: 07/2024

My third stay and I will be returning. Excellent choice

Thank you so much for your kind words and for choosing to stay with us for the third time! We are thrilled to hear that you had an excellent experience and that our location was convenient for you. Our team works hard to provide friendly and helpful service, so we are delighted that you appreciated their efforts. We look forward to welcoming you back again on your next visit!
No Public Name
Couple
70-79 years
Reviewed: 12 months ago (30/07/2024)
Date of experience: 07/2024

Good location, pleasant and helpful staff, reception and seating area very good but cost too high for our room as described above

Thank you for taking the time to provide detailed feedback on your recent stay with us. We are pleased to hear that you found our location convenient and our staff pleasant and helpful. It is always rewarding to receive positive comments about our reception and seating area.

We appreciate your constructive criticism regarding the room, bathroom, and shower facilities. Your feedback about the lack of grip in the shower, thin towels, and high step to reach the outside area has been duly noted. Rest assured that we will address these issues promptly to ensure a more comfortable experience for our guests in the future.

Regarding your concerns about pricing, we understand your perspective and will take this into consideration when reviewing our rates for different room types.

Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide an improved experience.

Warm regards,
No Public Name
Couple
30-39 years
Reviewed: 12 months ago (30/07/2024)
Date of experience: 07/2024

Great experience. Awesome location, quiet area, great service!

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with us. Our team works hard to provide excellent service in a quiet and convenient location. We hope to welcome you back again soon!
By Jordan Wilkinson
Couple
30-39 years
Reviewed: 12 months ago (30/07/2024)
Date of experience: 07/2024

I was very disappointed overall, as the photos online were seemingly very deceiving. The hallways, room, and bathroom were all very worn, tired, and dated. The beds were rock hard, the pillows were very thick and high, and the sheets were horrible cheap polyester so VERY hot... making our nights most uncomfortable, and all under the allure of a '4 star' hotel?! The room was not sound proofed, and as we were on the 2nd floor street facing, I could barely sleep and had to use tissue paper from the bathroom as ear plugs. The charging point beside my bed did not work, and there was no power point in the bathroom whatsoever! The hair dryer in the bathroom looked like something from the 1950's and I could have blown with more force than it had. The Airconditioning unit was old and loud, and smelt dirty. My partner and I both got sick, and sleeping with said aircon on we are hardly surprised. The service counter were not welcoming or friendly beyond bare minimum, and did not offer any advice regarding what to do/where to go. When I came down to request softer pillows I was made to feel like I was inconveniencing them. I would not stay here again, and not only would I not recommend this hotel, I will actively encourage others to avoid it. The star rating needs to drop to 3 at best, and the prices need to drop in reflection of this.

Thank you for taking the time to provide detailed feedback about your recent stay with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing these issues to our attention.

We are truly sorry to hear that the condition of the room, amenities, and service fell short of what you were expecting. Your comments regarding the quality of the bedding, lack of soundproofing, malfunctioning charging point, outdated hairdryer, and air conditioning unit have been duly noted. Rest assured that we will address these concerns with our team to ensure improvements are made moving forward.

We understand how important a comfortable and relaxing stay is for our guests, and it is disappointing to hear that we did not meet those standards during your visit. Your feedback regarding the service at the front desk will also be shared with our staff for further training and improvement.

Please know that guest satisfaction is our top priority, and we take all feedback seriously in order to make necessary changes for future guests. We value your input as it helps us identify areas where we can enhance the overall guest experience.

Once again, we apologize for any inconvenience caused during your stay. We hope you will consider giving us another chance in the future so we can demonstrate our commitment to providing exceptional service.

Thank you for choosing to stay with us.

Warm regards,
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