Hotel Beau Rivage Nice hotel logohotel logo
Public Reviews Score
83%

"Very satisfied"

Based on 9,761 reviews across 12 portals
:
By Patrick Geoghegan
Family
30-39 years
Reviewed: 1 year ago (20/09/2024)
Date of experience: 09/2024

Hotel overall was fine, my experience though was poor due to the failing to processing for our 10 month old child.

Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your insights as they help us improve our services.

We are pleased to hear that you enjoyed our central location and found our hotel clean. However, we sincerely apologize for the inconvenience caused by not having a crib ready upon your arrival, despite your prior requests. This oversight does not reflect our usual standards of service, and we understand how important it is for families traveling with young children to have these arrangements in place.

Your comments about staff follow-through are also noted, and we will address this internally to ensure better communication and execution moving forward. We strive to provide a welcoming atmosphere, so it's disappointing to learn that this aspect fell short during your visit.

Regarding your experience at the bar, we appreciate your feedback about both the menu options and staff friendliness; we'll work on enhancing this area as well.

Thank you once again for bringing these matters to our attention. We hope you will consider staying with us again in the future so we can provide you with an improved experience that meets all of your expectations.

Warmest regards,
By Ursula Vogel
Couple
60-69 years
Reviewed: 1 year ago (19/09/2024)
Date of experience: 09/2024

Das Personal ist sehr freundlich.
Die Lobby ist modernisiert worden. Die im Hotel verwendeten Materialien und Möbel gefallen uns. Wir lieben das Hotel.

Vielen Dank für Ihre wunderbare Rückmeldung! Es freut uns sehr zu hören, dass Sie mit unserem freundlichen Personal und der modernisierten Lobby zufrieden sind. Wir legen großen Wert darauf, eine angenehme Atmosphäre zu schaffen, und es ist schön zu wissen, dass Ihnen die verwendeten Materialien und Möbel gefallen.

Ihr Lob motiviert unser Team weiterhin, unseren Gästen den bestmöglichen Service zu bieten. Wir freuen uns schon darauf, Sie bald wieder in unserem Hotel willkommen zu heißen!

Mit freundlichen Grüßen,
By Simon Edwards
Couple
50-59 years
Reviewed: 1 year ago (19/09/2024)
Date of experience: 09/2024

We stay regularly because of the closeness to the Old Town, the Sea Front, the shops and transport. Great value for money, no complaints

Thank you so much for your wonderful review! We're thrilled to hear that you've chosen to stay with us multiple times over the past year. It’s fantastic that our location near the Old Town, Sea Front, shops, and transport has made your visits enjoyable and convenient.

We truly appreciate your kind words about our service and value for money. Your satisfaction is our top priority, and it’s always a pleasure to welcome back guests like you.

We can’t wait to see you again on your next visit! If there’s anything we can do to make your stay even better, please don’t hesitate to let us know.

Warmest regards,
By Tomas Winqvist. Kyll Hellberg
Couple
70-79 years
Reviewed: 1 year ago (19/09/2024)
Date of experience: 09/2024

The experience exceeded our expectations. The colsness to the old town with the great street of eating places was great and very friendly. All staff was really very service minded and helpfull. The only thing that disappointed us was the slow service on the plage with the same name.

Thank you so much for your wonderful review! We're thrilled to hear that your experience exceeded your expectations and that you enjoyed our convenient location near the old town with its fantastic dining options.

It's great to know that our staff made a positive impression with their friendly and helpful service—your kind words will surely motivate them even more! We appreciate your feedback regarding the slow service at the beach; we’re always looking for ways to improve, and we’ll address this with our team.

We're also delighted that you loved our breakfast offerings, especially the variety of cheeses and quick coffee service! Your satisfaction means a lot to us, and we hope to welcome you back soon for another fantastic stay!

Warmest regards,
By Garry Crick
Group
60-69 years
Reviewed: 1 year ago (19/09/2024)
Date of experience: 09/2024

It has been fantastic thank you

Dear Mr. Crick,

Thank you for your precious feedback.
We are sincerely pleased to hear that your experience with us was exceptional. It was a true honor to have you as our guest, and we look forward to the opportunity of welcoming you again in the future. Please do not hesitate to contact us should you require any assistance with your future visits.

Kind regards,
By Aya Yoshimura
Business
40-49 years
Reviewed: 1 year ago (18/09/2024)
Date of experience: 09/2024

It was very convenient, close to the center of the town.

Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our location convenient and close to the center of town, as we strive to provide easy access to local attractions for our guests.

However, we sincerely apologize that your experience with the room did not meet your expectations. Your comments regarding room quality and pricing have been noted, and we will certainly review these areas as part of our ongoing efforts to enhance guest satisfaction.

We appreciate your insights on cleanliness as well; maintaining a high standard in this area is important to us, and we will address any concerns with our housekeeping team.

Thank you once again for your valuable feedback. We hope you might consider staying with us again in the future so we can provide you with an improved experience.

Warmest regards,
No Public Name
Couple
60-69 years
Reviewed: 1 year ago (18/09/2024)
Date of experience: 09/2024

We enjoyed our 3 night stay in the area and found the staff helpful and the proximity to places to see excellent.

Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed your 3-night stay and found our location perfect for exploring both the beach and city center. It’s wonderful to know that our staff made a positive impression on you!

We truly appreciate your feedback regarding the noise from the street and the dated furniture in your room. Your comfort is important to us, and we will certainly look into these matters as we strive to enhance our guests' experiences.

We're also glad that you found everything clean during your stay! We’ll take note of your comments about the shower – it sounds like it could use a little adjustment.

Thank you once again for sharing your thoughts, and we hope to welcome you back soon for an even better stay!

Warmest regards,
By Yolene
Family
20-29 years
Reviewed: 1 year ago (17/09/2024)
Date of experience: 09/2024

The best!!! The best group

Thank you so much for your glowing review! We are absolutely thrilled to hear that you and your mom felt like family during your stay. It’s wonderful to know that Roxanne, Alicia, Olivier, and Rayan made such a positive impact on your experience—they truly are gems in our team!

We’re delighted that you enjoyed every aspect of your visit—from the location and service to the cleanliness and breakfast. Your kind words motivate us to keep providing exceptional experiences for all our guests.

We hope to welcome you back soon for another amazing stay!

Warmest regards,
No Public Name
Alone
70-79 years
Reviewed: 1 year ago (17/09/2024)
Date of experience: 09/2024

Will not come back
Unsatisfied with hotel

Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate your detailed comments as they help us improve our services.

We are pleased to hear that you found our location satisfactory; however, we regret that several aspects of your stay did not meet your expectations. Specifically, we understand that the delay in having your room ready at check-in was frustrating. This is certainly not the standard we strive for, and we will address this issue with our team to ensure timely room availability in the future.

Furthermore, I am disheartened to learn about your experience with our restaurant staff. We take customer service very seriously, and it is concerning to hear that their behavior fell short of what you deserve. Your feedback will be shared with our management team for immediate review and necessary training.

Regarding the condition of your room, including the malfunctioning TV and its size, I apologize for any discomfort this may have caused during your stay. Our goal is to provide a comfortable environment for all guests, and I assure you that these matters will be investigated further.

We also appreciate your input on breakfast quality and pricing; both areas are crucial in enhancing guest satisfaction. Your comments will be taken into account as we work towards improving our offerings.

Once again, thank you for bringing these issues to our attention. We value your insights greatly and hope you might consider giving us another opportunity in the future to provide a better experience.

Warmest regards,
No Public Name
Friends
40-49 years
Reviewed: 1 year ago (15/09/2024)
Date of experience: 09/2024

This hotel was situated in an excellent location in the old town but very close to the beach. It was still quiet and we slept well. The bed was a really good size.

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our prime location in the old town, as well as being just a stone's throw away from the beach. It’s great to know that you found our hotel peaceful enough for a restful night's sleep and that you appreciated the comfort of your bed.

We hope to welcome you back soon for another relaxing stay!

Warmest regards,
Back to Top CERTIFICATE what's this?