Hotel Château Belmont The Crest Collection hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,350 reviews across 12 portals
:
By Coste
Couple
50-59 years
Reviewed: 3 months ago (06/08/2025)
Date of experience: 08/2025

Très bon séjour comme à l'habitude.

Cher client,

Nous vous remercions chaleureusement pour votre fidélité et sommes ravis que votre séjour ait été, comme à l'habitude, très agréable.

Au plaisir de vous accueillir à nouveau bientôt.

Bien cordialement,
La Direction du Château Belmont
No Public Name
Friends
30-39 years
Reviewed: 3 months ago (05/08/2025)
Date of experience: 08/2025

Ddddddfdffffffffffffff

No Public Name
Couple
60-69 years
Reviewed: 3 months ago (04/08/2025)
Date of experience: 08/2025

Excellent staff, lovely room. Great food in the restaurant and a lovely outdoor terrace. Our only slight negative was that the first EV charger we were offered was incompatible with our, and I expect most evs. The second which was booked to another guest, no problem with that, but we were given access to it for a period of time, charged at a very slow rate. Perhaps include more detailed information on the type of chargers available in the future?

Dear Client,

Thank you for your kind words about our staff, rooms, restaurant, and terrace. We're delighted you enjoyed your stay.

We appreciate your feedback regarding the EV chargers. Your suggestion to provide more detailed information is well noted and will help us improve the experience for future guests.

Best regards,
The Management of Château Belmont
By Picard
Couple
40-49 years
Reviewed: 3 months ago (04/08/2025)
Date of experience: 08/2025

Aucun points négatifs à mes yeux on a passé un week-end parfait! Merci à toute l’équipe sans exception

Cher client,

Un grand merci pour votre retour si enthousiaste ! Nous sommes ravis que votre week-end ait été parfait et que toute l’équipe ait contribué à cette belle expérience.

Au plaisir de vous accueillir de nouveau très bientôt.

Bien cordialement,
La Direction du Château Belmont
No Public Name
Couple
70-79 years
Reviewed: 3 months ago (30/07/2025)
Date of experience: 07/2025

Nous revenons pour la troisième ou quatrième fois ce qui montre notre satisfaction

Cher Client,

Nous vous remercions sincèrement pour votre fidélité et votre confiance renouvelée. C’est un plaisir de vous accueillir pour la troisième ou quatrième fois, signe de votre satisfaction. Au plaisir de vous revoir très bientôt.

Bien cordialement,
La Direction du Château Belmont
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (29/07/2025)
Date of experience: 07/2025

Il faut mieux controller et nettoyer la chambre.
Le Petit déjeuner n‘etait pas de bonne qualité.

Cher Client,

Merci pour votre retour. Nous regrettons que la propreté de la chambre et la qualité du petit déjeuner n’aient pas été à la hauteur de vos attentes. Soyez assuré que nous prenons vos remarques très au sérieux afin d’améliorer nos services.

Nous espérons vous accueillir de nouveau pour une meilleure expérience.

Bien cordialement,
La Direction du Château Belmont
No Public Name
Couple
70-79 years
Reviewed: 3 months ago (27/07/2025)
Date of experience: 07/2025

Bon accueil
Silence
Cadre magnifique

Cher client,

Nous vous remercions pour votre commentaire.
Nous sommes ravis que notre accueil, le calme et le cadre magnifique aient contribué à votre séjour.

Au plaisir de vous recevoir à nouveau.

Bien cordialement,
La Direction du Château Belmont
By Peter Ward
Family
50-59 years
Reviewed: 3 months ago (27/07/2025)
Date of experience: 07/2025

Loved the location, and the venue.
Disappointed with the issue with the air con, and the staff response.
Also very disappointed in the staff, having been informed that we had to wait until 7.00pm for the restaurant to open, the staff continued their meeting in the restaurant area until 7.13pm.
Total lack of appreciation of the fact we had a child that was starving and used to eating
I would have liked someone to taken that information into account when thinking about the drinks charges upon checkout.
Small gestures make a huge difference to the customer, and cost the venue very little.

Dear Client,

Thank you for your feedback. We’re pleased you enjoyed our location and venue.

We sincerely apologize for the issues with the air conditioning and the delay in restaurant service, especially given your situation with a hungry child. Your comments about our staff’s response and the handling of charges have been shared with our management team to ensure better attentiveness and care in the future.

We appreciate your insights and hope to have the opportunity to restore your confidence in us.

Best regards,
The Management of Château Belmont
By Ralph Morgan
Couple
70-79 years
Reviewed: 4 months ago (24/07/2025)
Date of experience: 07/2025

We really enjoyed our stay at Chateau Belmont, en route through France to Spain. A very frendly and helpful receptionist, lovely room (which seemed to be recently refurbished) and tranquil gardens. Really nice restaurant too, and the breakfast was excellent. A couple of comments though:
1. We noticed a few tables outside on the terrace and in the lounge that were left uncleared for the whole evening, which diesn't give a good impression.
2. Your wine list is very expensive considering that you are in a wine producing area. €39 for a bottle of Chinon from a few miles up the road seems excessive. Many French hotels offer half bottles, which would be a good option.

Dear Client,

Thank you for your kind words. We’re delighted that you enjoyed your stay, the peaceful gardens, and our restaurant offerings.

We appreciate your feedback regarding the table clearing and the wine list pricing. Your observations have been shared with our team to improve our service and offer more varied options, including smaller wine portions.

We hope to welcome you again on your next trip through the region.

Best regards,
The Management of Château Belmont
No Public Name
Family
40-49 years
Reviewed: 4 months ago (24/07/2025)
Date of experience: 07/2025

Très bonne expérience dans son ensemble mais très frustrant pour accès à la piscine surtout pour un séjour de 3 jours

Cher client,

Merci pour votre retour positif.

Nous comprenons votre frustration concernant l’accès à la piscine. L’espace bien-être se trouve dans un bâtiment séparé, ce qui limite malheureusement la flexibilité d’accès.

Nous espérons malgré tout que vous avez pu profiter de votre séjour et serons ravis de vous accueillir à nouveau.

Bien cordialement,
La Direction
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