Hotel Château Belmont The Crest Collection hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 6,385 reviews across 12 portals
:
By Peter Ward
Family
50-59 years
Reviewed: 5 months ago (27/07/2025)
Date of experience: 07/2025

Loved the location, and the venue.
Disappointed with the issue with the air con, and the staff response.
Also very disappointed in the staff, having been informed that we had to wait until 7.00pm for the restaurant to open, the staff continued their meeting in the restaurant area until 7.13pm.
Total lack of appreciation of the fact we had a child that was starving and used to eating
I would have liked someone to taken that information into account when thinking about the drinks charges upon checkout.
Small gestures make a huge difference to the customer, and cost the venue very little.

Dear Client,

Thank you for your feedback. We’re pleased you enjoyed our location and venue.

We sincerely apologize for the issues with the air conditioning and the delay in restaurant service, especially given your situation with a hungry child. Your comments about our staff’s response and the handling of charges have been shared with our management team to ensure better attentiveness and care in the future.

We appreciate your insights and hope to have the opportunity to restore your confidence in us.

Best regards,
The Management of Château Belmont
By Ralph Morgan
Couple
70-79 years
Reviewed: 5 months ago (24/07/2025)
Date of experience: 07/2025

We really enjoyed our stay at Chateau Belmont, en route through France to Spain. A very frendly and helpful receptionist, lovely room (which seemed to be recently refurbished) and tranquil gardens. Really nice restaurant too, and the breakfast was excellent. A couple of comments though:
1. We noticed a few tables outside on the terrace and in the lounge that were left uncleared for the whole evening, which diesn't give a good impression.
2. Your wine list is very expensive considering that you are in a wine producing area. €39 for a bottle of Chinon from a few miles up the road seems excessive. Many French hotels offer half bottles, which would be a good option.

Dear Client,

Thank you for your kind words. We’re delighted that you enjoyed your stay, the peaceful gardens, and our restaurant offerings.

We appreciate your feedback regarding the table clearing and the wine list pricing. Your observations have been shared with our team to improve our service and offer more varied options, including smaller wine portions.

We hope to welcome you again on your next trip through the region.

Best regards,
The Management of Château Belmont
No Public Name
Family
40-49 years
Reviewed: 5 months ago (24/07/2025)
Date of experience: 07/2025

Très bonne expérience dans son ensemble mais très frustrant pour accès à la piscine surtout pour un séjour de 3 jours

Cher client,

Merci pour votre retour positif.

Nous comprenons votre frustration concernant l’accès à la piscine. L’espace bien-être se trouve dans un bâtiment séparé, ce qui limite malheureusement la flexibilité d’accès.

Nous espérons malgré tout que vous avez pu profiter de votre séjour et serons ravis de vous accueillir à nouveau.

Bien cordialement,
La Direction
No Public Name
Couple
70-79 years
Reviewed: 5 months ago (21/07/2025)
Date of experience: 07/2025

C’est un hôtel très agréable,très bien décoré dont le personnel est très sympathique et accueillant. Le parking gratuit est grand et l’accès au spa très bien organisé,est gratuit !Le cadre dans ce grand parc est magnifique !Le petit déjeuné était excellent !
Toutefois la qualité des plats du restaurant, dont le service est par ailleurs excellent comme dans tout l’hôtel, pourrait être améliorée .

Cher client,

Merci beaucoup pour votre retour si positif !
Nous sommes ravis que vous ayez apprécié le cadre, le confort de l’hôtel, l’accueil de notre équipe ainsi que le petit déjeuner et l’accès au spa.

Nous prenons également bonne note de votre remarque constructive concernant la qualité des plats du restaurant, et la transmettons à notre chef pour amélioration.

Au plaisir de vous recevoir à nouveau très prochainement.

Bien cordialement,
La Direction du Château Belmont
By NGUYEN
Couple
60-69 years
Reviewed: 5 months ago (19/07/2025)
Date of experience: 07/2025

Merveilleux. Un des très rares hôtels que nous avons donné la note de 10.

Tout était parfait.

Cher client,
Nous vous remercions d'avoir partagé votre avis suite à votre expérience au Château Belmont. Votre reconnaissance est la meilleure des récompenses pour nos équipes. Nous sommes très honorés par votre commentaire.
A très vite lors d'un futur déplacement en Touraine,
La Direction du Château Belmont
No Public Name
Couple
50-59 years
Reviewed: 5 months ago (17/07/2025)
Date of experience: 07/2025

Séjour agréable. Très belle réception et salon rose

Cher client,
Toute l'équipe vous remercie pour ce commentaire que nous avons eu plaisir à lire,
A très bientôt,
La Direction du Château Belmont
By Jan
Couple
70-79 years
Reviewed: 5 months ago (16/07/2025)
Date of experience: 07/2025

very good, we would love to come again

Dear guest,
Thank you very much for taking the time to post this nice review.
We hope to have the pleasure to welcome you back soon.
Best regards,
The Hotel Manager
By Paula Bernardino
Couple
60-69 years
Reviewed: 5 months ago (07/07/2025)
Date of experience: 07/2025

Positive. Everything is well organised.

Dear Guest,

Thank you for your positive feedback. We’re glad to hear that everything was well organized during your stay.

We hope to welcome you back soon.

Best regards,
The Management of Château Belmont
By Gaudel
Couple
40-49 years
Reviewed: 5 months ago (06/07/2025)
Date of experience: 07/2025

Très bonne équipe .. La soirée guinguette était au top. Convivial. Un régal. Super ambiance! Merci

Cher client,

Merci beaucoup pour votre magnifique commentaire !
Nos équipes sont ravies d'apprendre que vous ayez été satisfaits de nos services lors de votre séjour parmi nous.
Concernant la guinguette que nous avons organisée, nous sommes enchantés de savoir qu'elle vous a plu et espérons vous revoir pour nos prochains événements au cours de cette année.

Au plaisir de vous accueillir à nouveau très bientôt.

Bien à vous,
La Direction du Château Belmont
No Public Name
Alone
40-49 years
Reviewed: 5 months ago (04/07/2025)
Date of experience: 07/2025

Best experience. Quality of food could be better at dinner. More waiters.

Had the best massage of my life! She’s incredible!!!

Dear Guest,

Thank you for your wonderful feedback. We’re delighted to hear you had the best experience and especially enjoyed your massage our therapist will be thrilled to hear your kind words!

We also appreciate your comments regarding the dinner service and food quality. We are continuously working to improve and will take your suggestions into account.

We look forward to welcoming you back soon for another great stay.

Best regards,
The Management of Château Belmont
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