Hotel Diament Arsenal Palace Katowice/Chorzów **** hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 5,819 reviews across 13 portals
:
No Public Name
Alone
Reviewed: 1 year ago (01/08/2024)
Date of experience: 07/2024

Schön, sauber, ruhig nette Personal.

Dear Andreas ,

We appreciate your thoughtful review and are glad that you enjoyed your stay at our Hotel. We appreciate that our staff was helpful as part of our mission is to provide excellent service. At our hotel, we strive to create a safe, comfortable atmosphere for all our guests and will take your feedback into account to continually improve the quality of our services.
Thank you again for taking the time to share your experiences with us. We hope you will consider staying with us again soon!

Kind regards,
Mateusz Schmidt
Head of the Hotel Division

No Public Name
Couple
Reviewed: 1 year ago (01/08/2024)
Date of experience: 07/2024

Nedoporučuji pobyt v horkých letních dnech. V pokoji bez klimatizace, bez vzduchotechniky, se dá přežít jen s otevřeným oknem. Dostali jsme pokoj s oknem na parkoviště. Po 22. hodině v době nočního klidu se začal z parkoviště ozývat velmi nepříjemný hluk. Doufali jsme, že je to jen krátkodobé, a hotel se postará, aby jejich hosté nebyli rušeni. Bohužel to byla naivní představa. Když jsem situaci začal řešit, dozvěděl jsem se od vrátného, že je to "lodówka" a mám jít na recepci, aby mi vyměnili pokoj. Dostali jsme pak jiný pokoj, kde byla situace o něco lepší, tam už jsme poslouchali jen chlazení z restaurace, nebylo to tak rušivé. Stěhovat se v 23 hodin se nikdo nechce, není to to, proč si platí hotel. Pokud potřebujete provozovat chladící vůz v noci na parkovišti, neměli byste u parkoviště ubytovávat hosty. Tím, jak je parkoviště ve svahu, je všechen hluk odrážen do oken

Dear Mr. Pavel,
Thank you very much for leaving your opinion, improving the quality of services is extremely important to us, so we will try to improve everything you mentioned.
We cordially invite you for another stay, which I hope will be fully satisfactory.
Yours faithfully,
Mateusz Schmidt
Head of the Hotel Division
No Public Name
Business
Reviewed: 1 year ago (25/07/2024)
Date of experience: 07/2024

Un hôtel à 4 étoiles, il manque un petit frigo de chambre, je n'ai pas apprécié cela et avec cette haute température, la chambre n'était pas équipée ni d'un climatiseur ni d'un ventilateur.

Dear Jacques,
Thank you very much for leaving your opinion, improving the quality of services is extremely important to us, so we will try to improve everything you mentioned.
We cordially invite you for another stay, which I hope will be fully satisfactory.
Yours faithfully,
Mateusz Schmidt
Head of the Hotel Division

No Public Name
Reviewed: 1 year ago (22/07/2024)
Date of experience: 07/2024

Very good hotel. Helpful and kind receptionist. Nice swimming pool. Very comfortable bed and nice interior. Excellent location.

Dear Joanna,

We appreciate your thoughtful review and are glad that you are satisfied with your stay at our Hotel. We appreciate that our staff was helpful as part of our mission is to provide excellent service. At our hotel, we strive to create a safe, comfortable atmosphere for all our guests and we will take your feedback into account to continually improve the quality of our services.
Thank you again for taking the time to share your experiences with us. We hope you will consider staying with us again soon!

Kind regards,
Mateusz Schmidt
Head of the Hotel Division

No Public Name
Business
Reviewed: 1 year ago (22/07/2024)
Date of experience: 07/2024

Sehr angenehm alles hat gepasst.

Dear Thomas ,

We appreciate your thoughtful review and are glad that you enjoyed your stay at our Hotel. We appreciate that our staff was helpful as part of our mission is to provide excellent service. At our hotel, we strive to create a safe, comfortable atmosphere for all our guests and will take your feedback into account to continually improve the quality of our services.
Thank you again for taking the time to share your experiences with us. We hope you will consider staying with us again soon!

Kind regards,
Mateusz Schmidt
Head of the Hotel Division

No Public Name
Business
Reviewed: 1 year ago (21/07/2024)
Date of experience: 07/2024

Bardzo dobrze pomimo nie posiadania klimatyzacji w pokoju

Szanowny Panie Piotrze ,

Doceniamy Pana przemyślaną recenzję i cieszymy się, że jest Pan zadowolony z pobytu w naszym Hotelu. Doceniamy, że nasz personel był pomocny, ponieważ częścią naszej misji jest zapewnienie doskonałej obsługi. W naszym hotelu staramy się stworzyć bezpieczną, komfortową atmosferę dla wszystkich naszych gości i weźmiemy pod uwagę Pana opinię, aby wciąż udoskonalać jakość naszych usług.
Jeszcze raz dziękujemy za poświęcenie czasu na podzielenie się z nami swoimi doświadczeniami. Mamy nadzieję, że rozważy Pan ponowny pobyt u nas wkrótce!

Z poważaniem,
Mateusz Schmidt
Kierownik Pionu Hotelowego
No Public Name
Family
Reviewed: 1 year ago (17/07/2024)
Date of experience: 07/2024

Für den kurzen Aufenthalt war es okay.

Dear Manuela,
Thank you very much for leaving your opinion, improving the quality of services is extremely important to us, so we will try to improve everything you mentioned.
We cordially invite you for another stay, which I hope will be fully satisfactory.
Yours faithfully,
Mateusz Schmidt
Head of the Hotel Division
No Public Name
Family
Reviewed: 1 year ago (15/07/2024)
Date of experience: 07/2024

Positive. I will come back.

Dear Silvia,

We appreciate your thoughtful review and are glad that you enjoyed your stay at our Hotel. We appreciate that our staff was helpful as part of our mission is to provide excellent service. At our hotel, we strive to create a safe, comfortable atmosphere for all our guests and will take your feedback into account to continually improve the quality of our services.
Thank you again for taking the time to share your experiences with us. We hope you will consider staying with us again soon!

Kind regards,
Mateusz Schmidt
Head of the Hotel Division
No Public Name
Couple
Reviewed: 1 year ago (13/07/2024)
Date of experience: 07/2024

The rooms need better cleaning

Dear ,
Thank you very much for leaving your opinion and comment, this is the only way we can improve the standard of our hotel's services. The information will be immediately forwarded to the floor services department. We cordially invite you for your next stay, we will do our best to make it fully satisfactory!
Yours faithfully,
Mateusz Schmidt
Head of the Hotel Division
No Public Name
Couple
Reviewed: 1 year ago (13/07/2024)
Date of experience: 07/2024

Ogólnie hotel państwa zrobił na nas b. dobre wrażenie , na pewno skorzystamy z pańskich usług ponownie .

Szanowna Pani Isabello ,

Doceniamy Pani przemyślaną recenzję i cieszymy się, że jest Pani zadowolona z pobytu w naszym Hotelu. Doceniamy, że nasz personel był pomocny, ponieważ częścią naszej misji jest zapewnienie doskonałej obsługi. W naszym hotelu staramy się stworzyć bezpieczną, komfortową atmosferę dla wszystkich naszych gości i weźmiemy pod uwagę Pani opinię, aby wciąż udoskonalać jakość naszych usług.
Jeszcze raz dziękujemy za poświęcenie czasu na podzielenie się z nami swoimi doświadczeniami. Mamy nadzieję, że rozważy Pani ponowny pobyt u nas wkrótce!

Z poważaniem,
Mateusz Schmidt
Kierownik Pionu Hotelowego
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