No Public Name
Alone
Reviewed:
1 year ago
(13/11/2024)
Date of experience:
11/2024
No Public Name
Alone
Reviewed:
1 year ago
(12/11/2024)
Date of experience:
11/2024
No Public Name
Couple
Reviewed:
1 year ago
(12/11/2024)
Date of experience:
11/2024
No Public Name
Couple
Reviewed:
1 year ago
(11/11/2024)
Date of experience:
11/2024
No Public Name
Alone
Reviewed:
1 year ago
(10/11/2024)
Date of experience:
11/2024
No Public Name
Business
Reviewed:
1 year ago
(08/11/2024)
Date of experience:
11/2024
No Public Name
Business
Reviewed:
1 year ago
(08/11/2024)
Date of experience:
11/2024
No Public Name
Business
Reviewed:
1 year ago
(05/11/2024)
Date of experience:
11/2024
No Public Name
Couple
Reviewed:
1 year ago
(05/11/2024)
Date of experience:
11/2024
No Public Name
Couple
Reviewed:
1 year ago
(04/11/2024)
Date of experience:
11/2024
I had the worst experience here. My stay was costly for the cause of the event (normal price is twice cheaper). My card was in euros and the price was in zloty, snd they didn’t offer me to choose the currency while paying by card as all the places do, and they charged me commission and said it was because I paid with apple pay (which was nonsense, I always pay with apple pay and have a choice of currency). Then I pointed it out to them they didn’t wanted to help me, but in the end reluctantly did refund, and of course I didn’t get the money straight away as it was processed by banks, but the hotel wanted me to pay again right that moment and didn’t want to wait until Monday when I might get that refund back. They only agreed to wait until Saturday, even though it was their incompetence and mistake. And when I offered to pay for one night and check out they didn’t let me do it and forced me to stay until Monday as the booking was nonrefundable. So I had yo put the whole amount of the price on my card again and pay again while waiting for the refund to return, and the second time the receptionist was competent and charged me in correct currency. So i really had a bad experience and bad customer service and feel like I’m owed money compensation for all this and the difference in price between hotel website and some other app. I wouldn’t want to stay here again and intend to write bad reviews about my stay on all the platforms.
Thank you for sharing your feedback regarding your recent stay. We are very sorry to hear about your dissatisfaction and the inconvenience you experienced during your visit. Please allow us to address the points you raised.
Regarding the payment process, we apologize if there was any misunderstanding or lack of clarity during the transaction. Our standard procedure is to offer the option of selecting a currency when possible. If this was not properly communicated or handled, we regret the oversight and will review our processes to ensure such situations do not recur.
As for the refund, we understand your frustration regarding the delay caused by the bank processing time. While we strive to assist in such situations, we must also adhere to policies to ensure mutual accountability. We apologize if our solution felt unsatisfactory, but it was necessary to maintain compliance with booking terms and conditions.
Should you wish to discuss this further, we encourage you to contact us directly. We value your feedback and hope to have the opportunity to restore your confidence in our services.
Kind regards,
Monika Karasek-Wesołowska
Front Office Manager