Hotel le Beaufort Saint Malo hotel logohotel logo
Public Reviews Score
87%

"Very satisfied"

Based on 3,638 reviews across 11 portals
:
No Public Name
Couple
50-59 years
Reviewed: 4 months ago (03/10/2025)
Date of experience: 10/2025

Très belle expérience a l'hôtel Beaufort,
Calme la nuit, que la douceur des vagues.
A recommander et revenir.

No Public Name
Couple
60-69 years
Reviewed: 4 months ago (30/09/2025)
Date of experience: 09/2025

Terrible. Room small and cramped, windows filthy. Service in restaurant dreadful. Parking was miles away and in a tiny garage. Was not informed we had to reserve parking at the time of booking. It was described as 'secure covered parking'. There was no mention this was in a tiny garage. We only just got our SUV in. A bigger car would not fit. And we had to pay for the privilege of using this!

Dear MR MRS ANDERSON,

Thank you for taking the time to share your detailed feedback regarding your recent stay with us in september . We are truly sorry to read that your experience did not meet your expectations, and we appreciate the opportunity to respond.

Regarding the parking, our secure covered garages are available by reservation only, as indicated at the time of booking. This allows us to allocate the most suitable garage according to the size of each vehicle. As we were not informed in advance of the dimensions of your SUV, we assigned a standard garage by default. Had we known beforehand, we would have gladly arranged a larger garage or offered an alternative parking solution immediately.

Concerning the condition of the windows, please be assured that all rooms are thoroughly cleaned and inspected daily by our housekeeping team and head housekeeper. Unfortunately, due to our seaside location, seagulls occasionally soil windows after cleaning – something that can happen between housekeeping visits. Our reception team is always available 24/7 and would have been happy to arrange an additional cleaning upon request.

We are also sorry to learn that your experience in our restaurant did not reflect the level of service we aim to provide. This is certainly not up to our usual standards, and we have already shared your comments with our restaurant manager to prevent such delays from occurring in the future. Please accept our sincere apologies for this inconvenience.

We regret that you found your room size and amenities unsatisfactory. Our rooms are described in detail on our website and booking platforms, including room size and facilities, and our team is always pleased to suggest alternative room categories during the stay when available.

Your satisfaction is very important to us, and our reception team is always at your disposal during your stay to offer solutions or alternatives whenever needed. We would have been pleased to assist you had we been made aware of your concerns sooner.

We hope you will reconsider and give us the opportunity to welcome you again for a more positive experience.

Best regards
The customer service
No Public Name
Couple
60-69 years
Reviewed: 4 months ago (29/09/2025)
Date of experience: 09/2025

Hôtel tout à fait charmant et confortable. Vue sur la mer imprenable. Les améliorations proposées lui permettraient d’être au niveau de ses concurrents

No Public Name
Family
50-59 years
Reviewed: 5 months ago (28/09/2025)
Date of experience: 09/2025

Très, très agréable! Pour un prochain séjour, pas d'hésitation : L'Hôtel le beaufort!

By Lepercq
Friends
70-79 years
Reviewed: 5 months ago (27/09/2025)
Date of experience: 09/2025

Séjour agréable avec vue sur mer

By Phil I
Couple
50-59 years
Reviewed: 5 months ago (26/09/2025)
Date of experience: 09/2025

Séjour agréable, chambre avec vue mer extra! Une belle adresse

No Public Name
Couple
50-59 years
Reviewed: 5 months ago (25/09/2025)
Date of experience: 09/2025

C'est la deuxième fois que nous séjournons dans cet hôtel et nous apprécions particulièrement son emplacement idéal et son personnel sympathique.

No Public Name
Couple
50-59 years
Reviewed: 5 months ago (24/09/2025)
Date of experience: 09/2025

Tarif élevé par rapport à la prestation

Madame, Monsieur,

Nous vous remercions d’avoir pris le temps de partager votre avis suite à votre séjour parmi nous.

Concernant votre remarque sur la chambre, nous souhaitons vous préciser que l’établissement a été entièrement rénové il y a 7 à 9 ans et que nous réalisons chaque année, en basse saison, des travaux d’embellissement et de modernisation afin de maintenir la qualité et le confort que nous souhaitons offrir à nos clients. Nous sommes toutefois désolés si le style ou l’atmosphère de la chambre n’a pas pleinement répondu à vos attentes.

En ce qui concerne le tarif, notamment celui du petit-déjeuner buffet, nous comprenons que chacun puisse avoir une perception différente, mais ce prix reflète la qualité des produits proposés. En effet, nous privilégions des produits fermiers et locaux, et plusieurs mets sont faits maison par notre propre cheffe pâtissière, ce qui explique la différence avec un buffet composé de produits industriels.

Nous espérons néanmoins que vous avez apprécié votre séjour et serions ravis de vous accueillir de nouveau.

Cordialement,
le service clientèle
By Chevalier
Couple
50-59 years
Reviewed: 5 months ago (22/09/2025)
Date of experience: 09/2025

Hôtel avec une belle vue sur la mer mais très déçu pour le prix .
Pas de produits de toilettes personnelles à peine aimable et pas envie de revenir..

By HERMANN DIDIER
Couple
50-59 years
Reviewed: 5 months ago (22/09/2025)
Date of experience: 09/2025

Nous avons apprécié.
Le décors intérieur mais surtout la vue au petit déjeuner.

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