Hotel Lumen Paris hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,582 reviews across 16 portals
:
By Emma Stevenson
Family
30-39 years
Reviewed: 5 months ago (27/11/2023)
Date of experience: 11/2023

Very positive - would gladly return or recommend to a friend

Dear Emma,
Thank you for giving us an excellent review.

We're thrilled to hear that our staff's friendliness and helpfulness contributed positively to your experience; our team takes great pride in offering warm and personalized hospitality.

It's also a pleasure to know that you found your room clean and comfortable, reflecting our dedication to guest comfort and high standards of cleanliness.

We appreciate your feedback on the room decor. We are at this time making renovations in our facilities to ensure our decor is fresh and up to date.

We look forward to seeing you again on a future occasion.
Best regards,
No Public Name
Business
30-39 years
Reviewed: 5 months ago (24/11/2023)
Date of experience: 11/2023

I really liked the hotel, staff were fantastic and the location was really good. I'm happy to stay there again the next time I am in Paris.

Dear Guest,
Thank you for your candid review.

We're thrilled that you appreciated the comfort of your room and our prime location close to major offices, tourist attractions, and shopping areas.

Please rest assured that we take cleanliness very seriously and have addressed this matter with our housekeeping team.
We're also in the process of updating our bathroom fixtures to enhance our guest experience.

We look forward to seeing you again on a future occasion.
Best wishes,
By Athos
Business
60-69 years
Reviewed: 5 months ago (24/11/2023)
Date of experience: 11/2023

Soggiorno di lavoro, posizione TOP

Gentile Ospite,
Grazie per aver recensito il nostro hotel.

Siamo lieti che abbia apprezzato la posizione strategica dell'albergo, situato nel cuore di Parigi vicino a luoghi storici come il Louvre e l'Opera Garnier.

Ci dispiace per il disturbo causato dal rumore esterno, tuttavia desideriamo informarla che le nostre camere sono dotate di doppi vetri e quelle sul retro dell'edificio sono particolarmente silenziose.

La ringraziamo per aver evidenziato la pulizia e il servizio eccellente che ci sforziamo di offrire ai nostri ospiti.

Speriamo di poterla ospitare nuovamente presso l'Hotel Lumen Paris Louvre in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.
By Patrice Pusateri
Alone
60-69 years
Reviewed: 6 months ago (06/11/2023)
Date of experience: 11/2023

Je reviendrai certainement dans votre bel établissement !

Cher Patrice,
Merci pour cet aimable commentaire.

Nous sommes ravis de lire que vous avez apprécié le calme de votre chambre, ainsi que sa décoration élégante.

Il est également agréable de savoir que notre emplacement proche des transports en commun et des sites touristiques tels que le Louvre et l'Opéra Garnier a été un atout pour vous.

Enfin, nous vous remercions pour vos compliments sur la propreté de l'établissement, la literie et la qualité du service.

Ce serait un plaisir de vous recevoir à nouveau.

Bien cordialement,
No Public Name
Couple
30-39 years
Reviewed: 6 months ago (30/10/2023)
Date of experience: 10/2023

Won't stay here again as the quality was less than expected, but the front desk staff couldn't have been nicer!

Dear Guest,
Thanks for taking the time to share your experience at our hotel.

We are delighted to hear that our central location, close to multiple metro stations, shopping, restaurants, and museums, was convenient for your stay.

It's great to know that our front desk staff provided excellent service, making your visit even more enjoyable.

However, we are concerned to learn about the cleanliness and bedding issues you encountered. Please rest assured that we take cleanliness very seriously and have addressed this matter with our housekeeping team.

As for the bed, we use high-quality mattresses that are replaced frequently to ensure our guests' comfort. We apologize if it did not meet your expectations and will consider your feedback for future improvements.

We look forward to welcoming you back in the future.
Best regards,
By Karina Miyashiro
Couple
40-49 years
Reviewed: 6 months ago (24/10/2023)
Date of experience: 10/2023

Hotel superou as expectativas, tudo maravilhoso.
Localização excepcional.

Cara Karina,
agradecemos o seu gentil comentário.

Ficamos contentes em saber que superamos as suas expectativas e que apreciou a localização do nosso hotel, bem como a limpeza e o conforto do quarto.

Além disso, é ótimo saber que gostou do nosso pequeno-almoço, bem como da simpatia da nossa equipa.

Ficamos muito gratos com os seus elogios e esperamos que tenha aproveitado ao máximo a sua estadia em Paris.

Esperamos voltar a recebê-la em breve.
Com os melhores cumprimentos,

Laura BAL, Guest Relations Manager
No Public Name
Friends
30-39 years
Reviewed: 6 months ago (23/10/2023)
Date of experience: 10/2023

Lovely experience and worked perfectly for what we were seeking

Dear Guest,
Thank you for taking the time to give your opinion about your stay.

We are delighted to hear that our accommodations suited your needs and that you found our staff to be friendly and attentive. Your kind words about feeling welcomed are greatly appreciated. We are also pleased to know that you enjoyed our prime location, making it easy for you to explore the city.

We acknowledge your comment on the room size and understand that it may have been smaller than expected. Our rooms come in various sizes to cater to different preferences and requirements. We would be more than happy to help you choose a more spacious room for your next stay, ensuring an even more comfortable experience.

We hope that you will visit us again in the future.
Best wishes,
No Public Name
Friends
40-49 years
Reviewed: 6 months ago (17/10/2023)
Date of experience: 10/2023

a good clean hotel in an excellent location, but poor value for money in my opinion

Dear Guest,
Thank you for this review.

We are glad to hear that you found our hotel clean and appreciated our excellent location. We strive to provide a comfortable and convenient stay for our guests, and your positive feedback is truly appreciated.

We understand that you felt the size of your twin room was not up to your expectations in terms of value for money. Please note that we offer a variety of room sizes and types to accommodate different preferences and budgets. We would be more than happy to help you find a room that better suits your needs during your next visit.

We very much hope that we may be able to welcome you back in the future.
With very best wishes,
By Jenny and Agi
Family
40-49 years
Reviewed: 6 months ago (13/10/2023)
Date of experience: 10/2023

Perfect location and great staff but very disappointed that the superior room was so small

Dear Jenny,
Thank you for sharing your review.

We are delighted to hear that you appreciated our ideal location in the heart of Paris, close to many historical sites and shopping areas, making it an ideal choice for travellers.

However, we are sorry to hear that you found the superior room to be smaller than expected. We offer a variety of room sizes and types to cater to different preferences and needs. In the future, please feel free to reach out to our team, who would be more than happy to help you find a room that better suits your requirements.

We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,

Laura BAL, Guest Relations Manager
By Stephanie Billings
Business
50-59 years
Reviewed: 6 months ago (11/10/2023)
Date of experience: 10/2023

The hotel staff was top-notch. We appreciate Lauren and Sam!

Dear Stéphanie.
Thank you very much for sharing your positive review.

We are thrilled to hear that our staff, made a positive impact on your stay. Our team always strives to provide top-notch service to all our guests.

We look forward to welcoming you back on your next visit to Paris. Warm regards,

Laura BAL, Guest Relations Manager
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