Hotel Lumen Paris hotel logohotel logo
Public Reviews Score
86%

"Very satisfied"

Based on 3,606 reviews across 16 portals
:
No Public Name
Couple
40-49 years
Reviewed: 8 months ago (14/09/2023)
Date of experience: 09/2023

Positivo
Probabilmente ritornerò

Gentile Ospite,
Grazie per averci fatto conoscere la sua opinione.

Siamo lieti che abbia apprezzato la posizione dell'albergo e la colazione.

Ci dispiace per l'inconveniente che hai riscontrato inizialmente con la camera assegnata ma allo stesso tempo ci fa piacere che il nostro personale della reception è stato gentile e disponibile nel risolvere il problema.

Saremo felici di poterla accogliere di nuovo presso l'Hotel Lumen Paris Louvre in futuro. Le porgiamo i nostri cordiali saluti.
By Mike
Business
60-69 years
Reviewed: 8 months ago (12/09/2023)
Date of experience: 09/2023

Best feature is the location and comfort of the bed. Also the service was good.

Dear Mike,
Thank you for taking the time to share your opinion with us regarding your stay.

We are delighted to hear that you enjoyed our prime location and found our beds comfortable. Our team takes pride in providing excellent service, so it's great to know that they were friendly and helpful during your stay.

We appreciate your feedback regarding the sink and bathtub design in your room and apologize for any inconvenience this may have caused you. Rest assured, we are constantly working on improving our facilities to ensure a comfortable stay for our guests.

We hope to be able to welcome you back in the future.
Kindest regards,
No Public Name
Couple
50-59 years
Reviewed: 8 months ago (05/09/2023)
Date of experience: 09/2023

Again thanks for all your staffs' kindness and hospitality!

Dear Guest,
Thank you for this great review.

We are thrilled to hear that you appreciated our central location and the twin beds in your room. Our team takes pride in providing a comfortable stay for our guests, and your kind words mean a lot to us.

Regarding the cleanliness of the air outlet ducts, we appreciate your suggestion and will take it into consideration for our maintenance plans. We strive to maintain the highest standards of cleanliness and your feedback helps us improve. We apologize for any inconvenience this may have caused during your stay.

We look forward to welcoming you again.
Best wishes,
By Jahangir
Couple
30-39 years
Reviewed: 9 months ago (20/08/2023)
Date of experience: 08/2023

Great for short trip, good location

Dear Jahangir,
Thank you for this positive review.

We are glad that your stay with us was a pleasant one and that you enjoyed our location; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests.

We look forward to seeing you again in the future.
Kind regards,

Laura BAL, Guest Relations Manager
By Pablo brambilla
Family
40-49 years
Reviewed: 9 months ago (18/08/2023)
Date of experience: 08/2023

Molto soddisfacente, non abbiamo da lamentare alcun problema.

Gentile Pablo,
Grazie per averci fatto conoscere la sua opinione.

Siamo lieti che abbia apprezzato la comodità del letto e la posizione strategica dell'hotel.

È fantastico sapere che ha trovato tutto pulito e che il nostro personale è stato gentile e disponibile, in particolare il nostro collega che parla italiano.

Ci farebbe davvero piacere poter avere un'altra occasione per ospitarla. Nell'attesa, le porgiamo i più cordiali saluti.
By Maud
Alone
30-39 years
Reviewed: 9 months ago (09/08/2023)
Date of experience: 08/2023

Très satisfaite de ma visite et hate de revenir dans une chambre plus grande, plus dans les hauteurs et plus lumineuse, pourquoi pas pour plus longtemps ! Merci pour ce moment.

Chère Maud,
Merci d'avoir partagé votre expérience chez nous.

Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et que vous ayez apprécié la propreté de votre chambre, la qualité de notre literie et le service attentionné de notre équipe.

Cependant, nous avons pris bonne note de votre retour sur la décoration de votre chambre et faisons également les vérifications nécessaires.

De plus, nous précisons que notre petit déjeuner continental est composé d'une boisson chaude, jus de fruit, pain/pâtisseries, et que vous pouvez retrouver une grande variété de produits salés tels que des œufs brouillés, du bacon et du saumon fumé dans notre buffet petit déjeuner.

Pour votre prochain séjour, n'hésitez pas à nous faire part de vos préférences afin que nous puissions vous attribuer une chambre correspondant entièrement à vos envies.

Merci d'avoir mis en avant notre emplacement de choix, dans le centre de Paris, à seulement 5 minutes à pied du musée du Louvre.

Au plaisir de vous recevoir à nouveau,
By Vandenbergh
Business
70-79 years
Reviewed: 9 months ago (06/08/2023)
Date of experience: 08/2023

Déçus par rapport à ma dernière visite, l’hôtel vit sur sa lancée et sa réputation.
Très content de la dimension de ma chambre (602).
Je voudrais revenir,mais je vais suivre son évolution par les médias qui m’informe.
Merci

Cher hôte,
Merci de partager l'expérience de votre séjour.

Nous sommes ravis que vous ayez apprécié la localisation de notre établissement et le service offert par notre personnel.

Concernant la propreté de la chambre, nous tenons à vous présenter nos excuses pour les désagréments rencontrés.
Nous prenons en compte vos remarques.

Pour le petit-déjeuner, nous proposons un large choix de produits frais et de qualité, mais nous comprenons que vous auriez souhaité plus de variété.
Vos suggestions nous aideront à améliorer notre offre.

Au plaisir de vous recevoir à nouveau,
No Public Name
Family
40-49 years
Reviewed: 10 months ago (03/08/2023)
Date of experience: 07/2023

Excellent emplacement avec un personnel serviable et une très belle chambre. Mis à part le petit déjeuner qui laissait un peu à désirer, l'expérience a été excellente.

Cher hôte,
Merci d'avoir pris le temps de ce retour d'expérience.

Nous sommes ravis de lire que vous avez passé un agréable moment parmi nous et que vous avez particulièrement apprécié notre emplacement idéal.

Cependant, nous avons pris note de votre retour concernant le petit déjeuner et restons ouverts à vos suggestions. Néanmoins, nous tenons à préciser que nous proposons un large choix de produits frais et de qualité, incluant des jus de fruits frais, des boissons chaudes, des viennoiseries, des pains, des céréales, des fruits frais et secs, des yaourts, des fromages, des œufs brouillés, du bacon et du saumon fumé. Nous proposons également des produits sans gluten sur demande.

Merci d'avoir mis en avant la sympathie de notre équipe et la beauté de votre chambre.

Nous espérons avoir le plaisir de vous revoir parmi nous.

Sincères salutations,
No Public Name
Couple
50-59 years
Reviewed: 10 months ago (02/08/2023)
Date of experience: 08/2023

Lovely hotel in an excellent location to explore the Centre of Paris

Dear Guest,
Thank you for your kind review.

We are delighted that you enjoyed your stay and found our location ideal for your requirements. We work hard to provide a memorable experience for guests and it is rewarding to know that we lived up to your expectations.

It would be a pleasure to welcome you back in the future.
Kind regards,

Laura BAL, Guest Relations Manager
No Public Name
Family
40-49 years
Reviewed: 10 months ago (21/07/2023)
Date of experience: 07/2023

Thanks. I enjoyed every minute

Dear Guest,
Thank you very much for your review of your recent stay.

We are delighted to hear that you enjoyed every minute of your stay and found our location to be very convenient.

It's great to know that you appreciated our comfortable beds and friendly staff. We take pride in our delicious breakfast, so we're glad you enjoyed the croissants.

We apologize for the inconvenience you experienced with the blanket and the absence of hand soap. We will address these concerns with our housekeeping team to ensure that all our guests have a pleasant stay.

We look forward to welcoming you back.
Best wishes,
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