Our Customer Satisfaction Index
89%

"Excellent"

Based on 732 reviews
By Preedachanok
Leisure traveler
20-29 years
4 days ago (27/09/2016)

lovely , warm welcome . I love the interior its cozy

Room





5 / 5.0
Location





5 / 5.0
Value for money





3 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0
Cleanliness





4 / 5.0
By Anonymous
Leisure traveler
50-59 years
5 days ago (26/09/2016)

Excellent location, value and service. Delightful! Clarify what cocktails are before offering two for ones. G and T's are cocktails.

Room





5 / 5.0
Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
50-59 years
5 days ago (26/09/2016)

Good - room exceptionally clean, very comfortable bed, great views, friendly staff Not so good - had to leave for boat at 8 o'clock so arrived for breakfast at 7.15 - 25 minutes later we were told that cooked breakfast would not be ready in time - poor service Would be good not to have to make own toast at breakfast!

Room





4 / 5.0
Location





5 / 5.0
Value for money





4 / 5.0
Staff friendliness





4 / 5.0
Restaurant





4 / 5.0
Cleanliness





3 / 5.0

floor not swept before breakfast - rubbish on floor from previous evening

By Josephine M.
Leisure traveler
60-69 years
5 days ago (26/09/2016)

We have stayed at the hotel many times and have always had a marvelous time. The standards always remain high.

Room





5 / 5.0
Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0

The restaurant and service are great - my only criticism is that, sometimes, because the room is quite open and echo's, when they are laying out the tables etc. for the next service, it is quite intrusively noisy. I believe there used to be some screens that muffled the noise.

Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
60-69 years
1 week ago (24/09/2016)

Mixed!!! Some excellent touches but let down by smell, decor and dreadful bed, bedding.

Room





2 / 5.0

Unfortunately going through to rooms from reception hit by dreadful smell like a poorly kept nursing home . Not helped by very dated, depressing decor. Roomgood size for single but very poor cheap feeling mattress, duvet and pillows. Sheets were fine. Bathroom , dated again but good shower over bath, other plumbing not great . Excellent tea ,cafetiere hot choc and bottled wster Really lovely touch! Also nice bath robes.

Location





4 / 5.0

Quiet but accessible close to train, ferry etc

Value for money





3 / 5.0

Had an "offer" so reasonable but would not have paid more.

Staff friendliness





3 / 5.0
Restaurant





4 / 5.0

Restaurant bright and cheerful. Great view, good breakfast and menu looks good. If rest of hotel matched ,could be really good

Cleanliness





3 / 5.0
By david f.
Leisure traveler
70-79 years
2 weeks ago (19/09/2016)

good but stairs made it difficult for me .also car parking not easy. Some nights we ate with nearby relatives

Room





5 / 5.0
Location





4 / 5.0
Value for money





3 / 5.0
Staff friendliness





4 / 5.0
Restaurant





5 / 5.0
Cleanliness





4 / 5.0
By Davide F.
Leisure traveler
40-49 years
3 weeks ago (15/09/2016)

Amazing, a really special atmosphere + three characters.

Room





5 / 5.0
Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By Sue m.
Leisure traveler
60-69 years
3 weeks ago (14/09/2016)

Very pleasant.i do not have anything else to say!

Room





4 / 5.0
Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
70-79 years
3 weeks ago (10/09/2016)

Very enjoyable stay. Staff were excellent, as was the restaurant. Old brown furniture in the room was functional but uninspiring.

Room





3 / 5.0
Location





4 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
30-39 years
3 weeks ago (10/09/2016)

Wished we'd booked somewhere else. Very disappointed for the price paid.

Room





3 / 5.0
Location





3 / 5.0
Value for money





2 / 5.0
Staff friendliness





2 / 5.0
Restaurant





2 / 5.0

Dirty cutlery, crockery and glassware. Poor quality food for breakfast.

Cleanliness





3 / 5.0
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