Our Customer Satisfaction Index
90%

"Excellent"

Based on 715 reviews
By Anonymous
Leisure traveler
60-69 years
5 days ago (24/08/2016)

Excellent ..............................

Room





5 / 5.0
Location





4 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By John C.
Leisure traveler
60-69 years
5 days ago (24/08/2016)

Restaurant service could be improved. Staff very friendly but attention to needs of guests could be improved. Not overly impressed with food.

Room





4 / 5.0
Location





4 / 5.0
Value for money





3 / 5.0
Staff friendliness





4 / 5.0
Restaurant





3 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
50-59 years
1 week ago (22/08/2016)

Very nice Hotel, nice staff, good meals!

Room





4 / 5.0
Location





5 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
50-59 years
2 weeks ago (16/08/2016)

We really enjoyed our stay in Penzance. We had a great time again !

Room





5 / 5.0
Location





5 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0
Cleanliness





4 / 5.0
By Anonymous
Leisure traveler
70-79 years
2 weeks ago (15/08/2016)

Very pleasant hotel only let down was the parking but otherwise we thoroughly enjoyed

Room





4 / 5.0
Location





4 / 5.0
Value for money





3 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
60-69 years
3 weeks ago (14/08/2016)

Enjoyable experience as usual. I come back each year which is probable as good a recommendation as any.

Room





5 / 5.0
Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0
Cleanliness





5 / 5.0
By Michael P.
Leisure traveler
70-79 years
3 weeks ago (13/08/2016)

Superb; Wonderful view, helpful staff, and good food. Should have asked for room on lower floor due to age.

Room





5 / 5.0
Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
50-59 years
4 weeks ago (07/08/2016)

Good. Nice people. Nice place. Comfortable. Quiet

Room





4 / 5.0
Location





4 / 5.0
Value for money





3 / 5.0
Staff friendliness





4 / 5.0
Cleanliness





4 / 5.0
By Anonymous
Leisure traveler
50-59 years
4 weeks ago (04/08/2016)

most enjoyable. A home from home. Lovely pool. very cooperative staff. Sue is Lovely!

Room





4 / 5.0

A shame the room was L-shaped and I couldn't see the view from the bed!

Location





5 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
40-49 years
4 weeks ago (04/08/2016)

very nice located, wonderful rooms and friendly staff

Room





5 / 5.0
Location





5 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0
Cleanliness





5 / 5.0
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