Our Customer Satisfaction Index
90%

"Excellent"

Based on 1,121 reviews
:
By mike b.
Leisure traveler
80+ years
4 days ago (20/11/2017)

The toasters used at breakfast are so slow that they evoked a mixture of humour and anger.

Room





4 / 5.0
Location





4 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0

particularly the young woman who has recently flown to Mexico

Restaurant





4 / 5.0
Cleanliness





4 / 5.0
By Anonymous
Leisure traveler
70-79 years
4 days ago (20/11/2017)

A lovely welcome as usual a most pleasant weekend .would recommend hotel to anyone

Room





5 / 5.0

Bathroom extractor inefficient

Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By Beata
Leisure traveler
40-49 years
1 week ago (17/11/2017)

The room is nice, the bathroom was amazing and incredibly clean, it was clean everyday. Restaurant is super good, the breakfast is very tasty! A very nice view and nice designed restaurant!

Room





4 / 5.0
Location





4 / 5.0
Value for money





4 / 5.0
Staff friendliness





4 / 5.0
Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By Susan
Leisure traveler
50-59 years
1 week ago (17/11/2017)

Very good, friendly staff, comfortable room if a bit small, but not a problem as there are 2 lovely guest lounges. Loved the tea and cake! Only issue was the noise created by a fan/coldstore or something that kept starting up up in the night which woke us up each time it activated.

Room





4 / 5.0
Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
50-59 years
1 week ago (17/11/2017)

The hotel and the location was lovely. Friendly staff. Would definitely recommend.

Room





5 / 5.0
Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
40-49 years
1 week ago (16/11/2017)

Lovely but a few niggles… i.e. shower not powerful and room was very exposed to outside world. Still enjoyed stay.

Room





4 / 5.0
Location





4 / 5.0
Value for money





3 / 5.0
Staff friendliness





4 / 5.0
Restaurant





3 / 5.0
Cleanliness





4 / 5.0
By Anonymous
Leisure traveler
20-29 years
1 week ago (15/11/2017)

Small rooms, poor shower, breakfast very bad value for money, reception staff friendly, breakfast staff not so friendly

Room





2 / 5.0
Location





3 / 5.0
Value for money





3 / 5.0
Staff friendliness





4 / 5.0
Cleanliness





3 / 5.0
By Nick
Business traveler
30-39 years
1 week ago (15/11/2017)

I thoroughly enjoyed my experience in the hotel and restaurant and I will be staying here again in the future. I will also recommend others to use this hotel during their trips to Penzance.

Room





4 / 5.0

Really nice room with good bed size even though it is advertised as a single room. The only downfall was that the hot tap was extremely hot and when shaving, I burnt my finger on the water. The cold water was a little warm so there could be an issue with the levels.

Location





5 / 5.0

Within very short waling distance to the centre of Penzance.

Value for money





5 / 5.0
Staff friendliness





5 / 5.0

Staff went out their way to help me out.

Restaurant





5 / 5.0

When arriving late, restaurant staff did not turn me away and made sure I was fully satisfied with my food. They also did not ask me to leave at the end of the night when they clearly wanted to go home.

Cleanliness





5 / 5.0
By mr k.
Leisure traveler
50-59 years
1 week ago (15/11/2017)

Fantastic stay many thanks for your friendlyness from all your staff

Room





5 / 5.0
Location





4 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
50-59 years
1 week ago (14/11/2017)

Excellent hotel. Conveniently situated for station.

Room





5 / 5.0
Location





4 / 5.0
Value for money





4 / 5.0
Staff friendliness





4 / 5.0
Cleanliness





4 / 5.0
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