Our Customer Satisfaction Index
90%

"Excellent"

Based on 880 reviews
:
By Andy B.
Business traveler
40-49 years
2 weeks ago (17/02/2017)

Loved my stay - was made to feel very welcome from the moment I walked in to the moment I left. My room was first class and the food in the restuarant was excellent

Room





5 / 5.0

Excellent in every respcet

Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0

Service could not have been better

Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By James N.
Leisure traveler
30-39 years
2 weeks ago (17/02/2017)

Lovely staff. Lovely hotel. Great value for money. Would visit again

Room





4 / 5.0
Location





4 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0
Cleanliness





5 / 5.0
By Duncan -Rachael C.
Leisure traveler
50-59 years
2 weeks ago (12/02/2017)

From the start when we turned up and our name was on the wall reserved parking bay then walking in and a very happy and helpful staff member sorted out every thing that we needed. We were shown to our room and found a very nice touch with a card and petals on our bed, it was our wedding anniversary nice touch. Great bed very comfortable then to the restaurant and had our cream tea very nice home made, would recommend them maybe a bit more cream but I'm sure if I asked I would have got more. The evening meal in the bay restaurant was very good again the staff very good and the food very tasty. Over all the hotel and it's staff are very good and made our much needed stay as good as we could have wanted thank you very much.

Room





5 / 5.0

Clean and pleasant

Location





5 / 5.0
Value for money





5 / 5.0

Very good with the staff being so friendly and very helpful

Staff friendliness





5 / 5.0

Very good so helpful can't do enough for you very attentive

Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By David A.
Leisure traveler
70-79 years
2 weeks ago (10/02/2017)

Great hotel they really go out of there way to ensure your comforts.The reception staff start your stay with a very warm reception,taking you on a small tour of the hotel .Making you feel at home ,and then taking you to your really comfortable room. The afternoon tea and cake was most welcome in the cosy comfy lounge.The free cakes were a wonderful bonus after touring round Cornwall on a wet day. All in all everyone well done.

Room





5 / 5.0
Location





4 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By Mr D R.
Leisure traveler
70-79 years
2 weeks ago (09/02/2017)

Very welcoming and comfortable. We hope to visit again before too long.

Room





4 / 5.0

Lovely shower and hot towel rail. Window needs attention as ill fitting (room 9).

Location





4 / 5.0

We were glad to be able to book car parking.

Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0

Food standard good but menu choice a bit limited. We felt that the behaviour of some business clients was somewhat disrespectful to other guests - especially the carrying out of very loud phone calls!

Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
60-69 years
2 weeks ago (08/02/2017)

Friendly helpful staff restaurant very good

Room





5 / 5.0
Location





4 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By Mrs tina a.
Leisure traveler
60-69 years
2 weeks ago (08/02/2017)

We were made to feel welcome as soon as arrived by Andrewall

Room





5 / 5.0

Over looking the sea lovely

Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0

Natalie and Mathew deserve a big thank you

Restaurant





5 / 5.0

Excellent food

Cleanliness





5 / 5.0
By Amy C.
Leisure traveler
20-29 years
2 weeks ago (08/02/2017)

Excellent stay can't wait to come back!!

Room





5 / 5.0
Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0
Cleanliness





5 / 5.0
By Mr. & Mrs B.
Leisure traveler
70-79 years
4 weeks ago (25/01/2017)

We really enjoyed our short stay with you ,,the staff were very friendly and helpful the room was very tastefully presented and comfortable. We had many choices for breakfast with very attentive staff . We have just booked a longer stay later in the year, so we're looking forward to coming back.

Room





5 / 5.0
Location





5 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
70-79 years
5 weeks ago (23/01/2017)

As first time visitors we found the hotel very comfy and welcoming with the afternoon tea being a bonus. Stairs were not a problem but could be for the " not so fit oldies".- The meal in the restaurant was very nice with an extensive choice- maybe rather expensive if on a budget trip.

Room





4 / 5.0

We booked a superior room and had everything one could wish for.A large bay window and excellent views.

Location





4 / 5.0

very handy for bus and train but the hill was rather streep.

Value for money





4 / 5.0

As a groupon deal we were happy with the price.

Staff friendliness





5 / 5.0
Restaurant





4 / 5.0

only fault was the poached eggs were always hard.

Cleanliness





5 / 5.0
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