Our Customer Satisfaction Index
90%

"Excellent"

Based on 912 reviews
:
By Maureen
Leisure traveler
80+ years
6 days ago (22/03/2017)

A sense of "homecoming" on my home to Scilly.

Room





5 / 5.0

The bath is a little small but there is always lots of lovely hot water!

Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Cleanliness





5 / 5.0
By Mr & Mrs F.
Leisure traveler
60-69 years
6 days ago (22/03/2017)

We had a great stay staff were friendly and helpful

Room





5 / 5.0
Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0

Menu limited but food was great

Cleanliness





5 / 5.0
By Tunbridge
Leisure traveler
70-79 years
1 week ago (21/03/2017)

Very good. A worthy return after seven years.

Room





5 / 5.0
Location





5 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





4 / 5.0

VG food, but difficult for older people to reduce amount (thereby avoiding waste).

Cleanliness





5 / 5.0
By Robin
Business traveler
50-59 years
1 week ago (20/03/2017)

A lovely hotel, friendly staff and a fantastic restaurant with amazing views and food.

Room





5 / 5.0
Location





5 / 5.0
Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
60-69 years
1 week ago (20/03/2017)

A perfect venue to celebrate a birthday, or celebrate anything with style and comfort.

Room





5 / 5.0
Location





5 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0
Cleanliness





5 / 5.0
By Anonymous
Leisure traveler
60-69 years
2 weeks ago (17/03/2017)

Enjoyed our stay. Paricularly appreciated the small touches like afternoon tea. Disappointed with our breakfast experience.

Room





4 / 5.0

Smell of damp in the bathroom.

Location





5 / 5.0
Value for money





4 / 5.0
Staff friendliness





5 / 5.0
Restaurant





3 / 5.0

Had breakfast in the restaurant on 2 occasions. On the first visit we were kept waiting to be seated although staff were aware of our presence. On the second visit the breakfast had been overcooked.

Cleanliness





5 / 5.0
By Sally g.
Leisure traveler
60-69 years
2 weeks ago (17/03/2017)

We had a lovely break and would certainly come back again. Best hotel we have stayed in for a long time.

Room





5 / 5.0

The only problem was that the shower went cold half way through on the morning we left.

Location





5 / 5.0

The hill keeps you fit!,

Value for money





5 / 5.0

This was a present so we don'not how much it was

Staff friendliness





5 / 5.0

Very friendly helpful and very professional

Restaurant





5 / 5.0

Very good menu, good service but lacked a bit of atmosphere.

Cleanliness





5 / 5.0

Brilliant

By Anonymous
Leisure traveler
70-79 years
2 weeks ago (16/03/2017)

very good except food and drink very expensive

Room





4 / 5.0
Location





5 / 5.0
Value for money





3 / 5.0
Staff friendliness





5 / 5.0
Restaurant





3 / 5.0
Cleanliness





4 / 5.0
By Trevor J.
Leisure traveler
70-79 years
2 weeks ago (15/03/2017)

Stayed 3 nights through a Groupon offer. Minor quibble - offer should have made it clear that dinner was included in the overall price for one night only. The other two nights we had to pay for our evening meal.

Room





4 / 5.0

We had a dog with us but the room was on the top floor which was a bit awkward.

Location





4 / 5.0

Car parking at the hotel was a bit tight

Value for money





5 / 5.0
Staff friendliness





5 / 5.0
Restaurant





5 / 5.0

Excellent food

Cleanliness





5 / 5.0
By SJ
Leisure traveler
50-59 years
2 weeks ago (15/03/2017)

OK. Booked through a hotel break voucher scheme so I expected a lower quality room, but this was worse than anticipated and I was amazed that there was no shower. We ate in the restaurant on the first night but it was disappointing so chose to eat elsewhere on the second night.

Room





2 / 5.0

Very low beams that were difficult to avoid - both of us hit our heads on them at some point during the weekend. Bath but no shower.

Location





5 / 5.0

Good location

Value for money





3 / 5.0
Staff friendliness





5 / 5.0
Restaurant





3 / 5.0

Food OK, but I expected much better from a 2 AA rosette restaurant, certainly for the high price.

Cleanliness





4 / 5.0
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