Hotel Penzance & The Bay Restaurant

We had a lovely stay at this hotel. We were given a free upgrade to our room. The complimentary tea and cake in the afternoon taken in one of the lounges was a very nice touch. Looking forward to staying there again in the near future.

Good. Corridors need work, abit scruffy/musty smell

I was very disappointed.
After travelling over 9 hours due to traffic to be greeted by a night porter at 1:00 in the morning who was rude and Would have sent us out of the hotel...if it wasn’t for the fact that I requested to see the Manager & asked to see the room that he claimed was not ours.. we would have been out in the street.
I was emotional When I explained what had happened the next morning.. Sue was concerned and apologetic regarding the service we had received and said there was no xtra charge for the breakfast.
This was appreciated.. we were all very tired and were upset with our experience as we were visiting for a family wedding.
I reported the blind & kettle in the morning..the receptionist did not appear to care..
The breakfast was excellent it was a shame the service we received was not of the same standard

We had a lovely time! The food was amazing and the room very comfortable. It was our honeymoon and the morning we left we received 2 complimentary glasses of prosecco, it was very special for us :)

Overall pretty good and would definitely stay again

Lovely night in a comfortable, efficient hotel thank you.

It was very peaceful, stress free with a nice atmosphere to unwind

Fantastic hotel, great staff. When I stay again - can I have the same room?? No.16. It was amazing!

We have used the hotel before 3 or 4 times and will probably use it again.

Very positive experience - staff, room, location, and food. The only down side was that the room was quite cool and the radiator was not large enough to heat the room.