Logo de l'établissement Le Refugehotel logo
Notre indice de satisfaction client
90%

"Excellent"

Basé sur 1.163 avis
:
De COTREV Environnement
Entreprise
30-39 ans
Commenté: il y a 3 jour(s) (20/01/2020)
Date d'expérience: 01/2020

Rien à redire. Nous passons un très bon moment de détente

Pas de nom public
Amis
30-39 ans
Commenté: il y a 2 semaines (12/01/2020)
Date d'expérience: 01/2020

Tres bien ...............................

De Jeff
Famille
40-49 ans
Commenté: il y a 2 semaines (07/01/2020)
Date d'expérience: 12/2019

We had a lovely few days in Tignes staying at Le Refuge - very nice hotel, great location. We would stay here again.

Thank you very much for your evaluation and your kind comments.

It has been a great pleasure to accomodate you with our hotel. We will try to improve service at the bar.

We look forward to welcoming you again.

Kindest Regards

Le Refuge staff.
De Candice Maury
Amis
20-29 ans
Commenté: il y a 2 semaines (07/01/2020)
Date d'expérience: 01/2020

Si je devais résumé en un mot, je dirai : EXCEPTIONNEL !!!!!!

Un énorme Merci pour vos si gentils commentaires ainsi que pour votre évaluation. Ce fût un réel plaisir de vous accueillir dans notre hôtel.
Nous espérons vous revoir bientôt.
Cordialement
L’équipe du Refuge
De Rey
Famille
40-49 ans
Commenté: il y a 2 semaines (06/01/2020)
Date d'expérience: 01/2020

Super accueil.... Séjour trop court pour avoir pu profiter de tout.... On reviendra

Merci beaucoup pour votre gentil commentaire ainsi que pour votre évaluation. Ce fût un réel plaisir de vous accueillir dans notre hôtel.

Nous espérons vous revoir bientôt.

Cordialement

L’équipe du Refuge
Pas de nom public
Famille
50-59 ans
Commenté: il y a 3 semaines (05/01/2020)
Date d'expérience: 01/2020

Great stay in friendly, clean hotel with fab location.

Thank you very much for your evaluation and your kind comments.

It has been a great pleasure to accomodate you with our hotel.

We look forward to welcoming you again.

Kindest Regards

Le Refuge staff.
De Jean-charles
Famille
40-49 ans
Commenté: il y a 3 semaines (05/01/2020)
Date d'expérience: 01/2020

Très bon séjour au Refuge, comme d'habitude

Pas de nom public
Famille
50-59 ans
Commenté: il y a 3 semaines (05/01/2020)
Date d'expérience: 01/2020

Très bon hôtel bien localisé, calme avec de bonnes prestations et un accueil très sympathique.

Merci beaucoup pour vos si gentils commentaires ainsi que pour votre évaluation. Ce fût un réel plaisir de vous accueillir dans notre hôtel.

Nous espérons vous revoir bientôt.

Cordialement

L’équipe du Refuge
De Rachel Oakes (Nicholas Trollop..
Famille
40-49 ans
Commenté: il y a 3 semaines (05/01/2020)
Date d'expérience: 01/2020

Very friendly and comfortable hotel with great staff and best location in Tignes le Lac. Will definitely return.

Thank you very much for your evaluation and your kind comments.

It has been a great pleasure to accomodate you with our hotel.

We look forward to welcoming you again.

Kindest Regards

Le Refuge staff.
De Ibrahim Nathir
Chaîne
20-29 ans
Commenté: il y a 3 semaines (05/01/2020)
Date d'expérience: 01/2020

Expected it more from hotel as we paid more than 3000 euros and stayed for 14 days. First we did not get a proper welcome and just the first hotel I have been to with such bad customer service relationship and the communication was horrible. The breakfast was the same everyday for the duration I was there. Really bland and nothing to eat but the same thing for 14 days. Overall I do not think I will be coming to the hotel again, you guys just did not live to my standards and anyone in the hotel would agree with me. Your hotel is very outdated and very old and the hygiene is very poor as well. The reason I booked your hotel was because you guys make the hotel look so modern and up to date on your website, that’s why I booked. It felt like you guys scammed me.

Dear Sir,

We are very suprised and so confused about your evaluation and comments. We are know as a clean and cosy hotel with a very friendly staff. Most of our evaluations and comments are good and people are always happy to stay at Le Refuge. Our breakfast has a large choice and we can't change it every day. We have a daily cleaning service (rooms and common areas) and bathrooms and bedrooms have been renovated 3 years ago but in a "chalet savoyard" style so maybe this is why you found it not modern. We appologies sinceraly if you had a bad experience and we will take your comments very seriously to improve in the future.

Kindest Regards

Guillaume SOL
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