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Public Reviews Score
90%

"Very satisfied"

Based on 1,845 reviews
:
No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (09/01/2017)
Date of experience: 01/2017

Great service, great team, perfect location

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (03/01/2017)
Date of experience: 12/2016

Good location, close to lifts, but noisy -traffic even at night, rooms are really old and badly need upgrading

Thanks for your evaluation and comments. We are very surprised though. You had one of our best twin room with a view and a balcony and it has been redecorated last year in an woody chalet atmosphere. We never had any complain about this room and we feel very sorry you didn't like it.
About the noise it's true that this side of the hotel is facing the main street and it can be a bit noisy sometimes but if it was a problem for you we could have tried to find you another room facing north for example. Same thing about the smell, why didn't you tell us about this? You have stayed here for more than a week, we could have tried to find you a solution.

Again we feel sorry that you didn't have the best stay here in our hotel and we appologize for the inconvenience.

Kindest Regards
By Blair Williamson
Leisure travelers
20-29 years
Reviewed: 9 years ago (03/01/2017)
Date of experience: 12/2016

Great hotel, brilliant location. Will definitely use again when in Tignes!

By Dieterling
Business
50-59 years
Reviewed: 9 years ago (03/01/2017)
Date of experience: 12/2016

Excellente
Prestations et personnels parfaits

By robert
Leisure travelers
50-59 years
Reviewed: 9 years ago (02/01/2017)
Date of experience: 12/2016

tres satisfaisante srtt avec une telle météo

PS questionnaire non remplissable pour 2 items

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (02/01/2017)
Date of experience: 12/2016

Séjour satisfaisant, manque d ambiance au bar

Bonsoir et tout d'abord merci beaucoup pour votre évaluation et vos commentaires.
Permettez-nous juste de clarifier les 2 points que vous avez soulevés. En ce qui concerne le bar il est vrai qu'à partir de 20.15 notre barman prend ses fonctions à la réception mais il reste toutefois disponible si vous souhaitez consommer une boisson au bar et ce jusqu'à 23h.
Cela aurait dû vous être notifié à votre arrivée, si ce n'est pas le cas il s'agit d'un oubli et nous vous présentons nos excuses.
Pour ce qui est du spa, nous pouvons modifier les températures, il aurait simplement fallu nous le demander. Votre confort est notre priorité.

Nous vous souhaitons une très bonne année et espérons vous accueillir à nouveau au Refuge

Cordialement
No Public Name
Leisure travelers
20-29 years
Reviewed: 9 years ago (02/01/2017)
Date of experience: 12/2016

Très bon séjour, agréable.
Emplacement parfait pour skier

No Public Name
Leisure travelers
50-59 years
Reviewed: 9 years ago (01/01/2017)
Date of experience: 12/2016

We enjoyed the stay, very comfortable and great location. Hope to come back.

No Public Name
Leisure travelers
30-39 years
Reviewed: 9 years ago (01/01/2017)
Date of experience: 12/2016

Great location, some improvements needed on rooms and facilities

No Public Name
Leisure travelers
40-49 years
Reviewed: 9 years ago (01/01/2017)
Date of experience: 12/2016

We have stayed a number of times and the staff have always been very welcoming and friendly, the location is excellent and the rooms perfectly good.

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