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Public Reviews Score
90%

"Very satisfied"

Based on 1,770 reviews
:
By BEREZIAT
Family
40-49 years
Reviewed: 5 months ago (27/01/2025)
Date of experience: 01/2025

3ème séjour dans cet hôtel, et c’est tjs un plaisir

No Public Name
Group
30-39 years
Reviewed: 5 months ago (27/01/2025)
Date of experience: 01/2025

Excellent emplacement. Chambres assez "typique" de la montagne. Manque peut-être de lumières.

No Public Name
Friends
60-69 years
Reviewed: 5 months ago (19/01/2025)
Date of experience: 01/2025

Satisfaisant assez bien dans l’ensemble .

No Public Name
Alone
60-69 years
Reviewed: 5 months ago (18/01/2025)
Date of experience: 01/2025

Accueil très agréable, hôtel confortable. Situation idéale.

By Marta
Family
40-49 years
Reviewed: 5 months ago (15/01/2025)
Date of experience: 01/2025

Great experience. Good location, ski in and ski out, we really enjoyed it.

By Colin Inglis
Family
40-49 years
Reviewed: 5 months ago (10/01/2025)
Date of experience: 01/2025

Fantastic location and very easy boot room and access to lifts

By Adrian Kreitmair
Couple
30-39 years
Reviewed: 5 months ago (10/01/2025)
Date of experience: 01/2025

Overall the experience could have been much better if the service at the reception had not been so terrible. My wife was sick, we still wanted to stay with you. When Checkin in we were promised that you will try to resell the room. Two days later we learned that was not true. Instead nothing happened and you asked us when we will be leaving...

Worst experience in almost 40 years of hotel stays. Never again!

Thanks for your evaluation and your comments.

Your experience went bad just because you didn't want to understand the fact that we couldn't let you shorten your stay without paying the global amount first. We didn't lie to you we even accepted to try to resell your room and to refund you the difference if we managed to, but you wouldn't leave the room!!!
Try to do that anywhere else or with plane tickets for example, we will be very suprised if you get any refund.

We are all worldwide travellers in our staff and honestly nobody will ever asked a hotel a refund for any reason. If you have to shorten your stay because of illness or injury you can use your credit card insurance or any other travelling insurance.

It was New Year's Eve holidays. A very busy week. Imagine the mess it will be for us if all our clients decided to act like you and leave whenever they want... How could we run our business?

Regards

Hotel Le Refuge
By Karl Broadbent
Family
20-29 years
Reviewed: 6 months ago (06/01/2025)
Date of experience: 01/2025

Excellent value for money, great location and very friendly staff.

By Carlos Onandia
Family
50-59 years
Reviewed: 6 months ago (05/01/2025)
Date of experience: 01/2025

Very nice experience, we will visit you again!

No Public Name
Group
50-59 years
Reviewed: 6 months ago (03/01/2025)
Date of experience: 01/2025

Très bonne expérience. Nous reviendrons et recommandons.
A l'année prochaine!

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