By Ibrahim Nathir
Group
20-29 years
Reviewed:
6 years ago
(05/01/2020)
Date of experience:
01/2020
By Navillod Jean Claude
Couple
50-59 years
Reviewed:
6 years ago
(29/12/2019)
Date of experience:
12/2019
No Public Name
Friends
40-49 years
Reviewed:
6 years ago
(23/12/2019)
Date of experience:
12/2019
By Arnaud
Couple
20-29 years
Reviewed:
6 years ago
(08/12/2019)
Date of experience:
12/2019
By Tito
Couple
20-29 years
Reviewed:
6 years ago
(08/12/2019)
Date of experience:
12/2019
No Public Name
Couple
40-49 years
Reviewed:
6 years ago
(06/12/2019)
Date of experience:
12/2019
No Public Name
Couple
20-29 years
Reviewed:
6 years ago
(02/12/2019)
Date of experience:
12/2019
By Müller
Friends
30-39 years
Reviewed:
6 years ago
(01/12/2019)
Date of experience:
12/2019
No Public Name
Family
40-49 years
Reviewed:
6 years ago
(01/12/2019)
Date of experience:
12/2019
By Hector
Friends
50-59 years
Reviewed:
6 years ago
(01/12/2019)
Date of experience:
11/2019
Expected it more from hotel as we paid more than 3000 euros and stayed for 14 days. First we did not get a proper welcome and just the first hotel I have been to with such bad customer service relationship and the communication was horrible. The breakfast was the same everyday for the duration I was there. Really bland and nothing to eat but the same thing for 14 days. Overall I do not think I will be coming to the hotel again, you guys just did not live to my standards and anyone in the hotel would agree with me. Your hotel is very outdated and very old and the hygiene is very poor as well. The reason I booked your hotel was because you guys make the hotel look so modern and up to date on your website, that’s why I booked. It felt like you guys scammed me.
We are very suprised and so confused about your evaluation and comments. We are know as a clean and cosy hotel with a very friendly staff. Most of our evaluations and comments are good and people are always happy to stay at Le Refuge. Our breakfast has a large choice and we can't change it every day. We have a daily cleaning service (rooms and common areas) and bathrooms and bedrooms have been renovated 3 years ago but in a "chalet savoyard" style so maybe this is why you found it not modern. We appologies sinceraly if you had a bad experience and we will take your comments very seriously to improve in the future.
Kindest Regards
Guillaume SOL