Le Tsuba Hotel logotipo del hotelhotel logo
Public Reviews Score
91%

"Muy satisfecho/a"

Basado en 4.203 valoraciones en 13 portales
:
Sin nombre público
Amigos
50-59 años
Opinión enviada: hace 6 semanas (25/10/2024)
Fecha de la experiencia: 10/2024

Nice , clean and tidy hotel. But drinking water is not refreshing everyday. The breakfast doesn’t worth.

Dear guest,
We are delighted to read that your overall experience was quite satisfactory.
We're sorry to hear that you were disappointed with the breakfast.
We are also sorry that you did not appreciate our free of charge minibar either. Actually, we offer one bottle of still water, one of sparkling water, one juice/soft drink, one snack (cereal bar), Tea and coffee and we refresh everyday for free on demand.
Even though we take good notes of your remarks, this is not definitely the type of review that we like to see, and I assure you that I will be looking into each point that you have made anyway.
Hopefully, on your next visit, we can earn a 100% satisfaction rating from you.
Kind regards,
Paulo
Chief Marketing Officer
Sin nombre público
Solo
50-59 años
Opinión enviada: hace 7 semanas (21/10/2024)
Fecha de la experiencia: 10/2024

kind and helpful enough staff and good location

Dear guest,
Thank you for your feedback.
Indeed, we work in partnership with a company specializing in pest control.
We are sorry for the inconvenience caused during your stay. We could have changed your room.
By the way, thank you for all those comments. We hope to have the chance to welcome you again and to improve your experience with us.
Best regards,
Paulo
Chief Marketing Officer
Sin nombre público
Negocios
50-59 años
Opinión enviada: hace 2 meses (03/10/2024)
Fecha de la experiencia: 10/2024

Soggiorno piacevole, in ambiente curato, pulito e tranquillo. Personale molto gentile. Lo consiglio.

Dear guest,
Thank you for your comment :)
It is very heartwarming to read your lovely words.
We are waiting to welcome you again and again!
Best regards from Paris,
Paulo
Chief Marketing Officer
Sin nombre público
Pareja
70-79 años
Opinión enviada: hace 3 meses (15/09/2024)
Fecha de la experiencia: 09/2024

Very nice. Modern and attractive

Dear guest,
Thank you for your comment :)
It is very heartwarming to read your lovely words.
We look forward to welcoming you again!
Best regards from Paris,
Paulo
Chief Marketing Officer
Sin nombre público
Pareja
70-79 años
Opinión enviada: hace 3 meses (12/09/2024)
Fecha de la experiencia: 09/2024

Very relaxing and the staff were very helpful
One thing I would mention is that your drinks in your bar way too expensive
We.had drink on the first night EU 30 plus
We didn’t go back and every night it was empty
This area could be really popular if you some thought into creating a place that attracted people

Dear guest,
It is very heartwarming to read your lovely words.
We look forward to welcoming you again!
Best regards from Paris,
Paulo
Chief Marketing Officer
Sin nombre público
Pareja
60-69 años
Opinión enviada: hace 3 meses (26/08/2024)
Fecha de la experiencia: 08/2024

Mooi hotel. Met alle luxe. Vriendelijk personeel. En perfect ontbijt.
Ligt perfect om Parijs te ontdekken.

Dear Van Roy,
Thank you so much for visiting us and for your kind words regarding our team. It means a lot to us!
Hopefully we will get 100% from you next time ;)
Paris is already waiting for you!
Best regards,
Paulo
Chief Marketing Officer
Por Aitor M.
Pareja
40-49 años
Opinión enviada: hace 4 meses (21/08/2024)
Fecha de la experiencia: 08/2024

Lugar tranquilo y bien conectado por parada del metro.

Estimado Aitor,
Muchas gracias por su comentario. Nos alegra saber que la ubicación fue un aspecto destacado durante su estancia en nuestro hotel.
Esperamos poder darle la bienvenida de nuevo muy pronto.
Atentamente,
Paulo
Chief Marketing Officer
Por Sanna
Pareja
40-49 años
Opinión enviada: hace 4 meses (19/08/2024)
Fecha de la experiencia: 08/2024

Hyvä hotelli kaiken kaikkiaan. Hyvä sijainti. Puhdas huone. Todella hyvä ilmastointi. Ystävällinen henkilökunta. Aamiainen ok.

Dear Sanna,
Thank you so much for visiting us and for your kind words.
Hopefully we will get 100% from you next time ;)
See you soon!
Best regards,
Paulo
Chief Marketing Officer
Por Christian
Familia
40-49 años
Opinión enviada: hace 4 meses (16/08/2024)
Fecha de la experiencia: 08/2024

Ein sehr schönes Hotel in guter Lage unweit des Arc de Triomphe. Das Angebot im Fitnessraum war etwas dürftig. Das Laufband stoppte beim Auftreten immer kurz. In anderen Hotels besteht der Zugang ohne Anmeldung mit der normalen Zimmerkarte. Das war im Le Tsuba etwas umständlich, weil man sich anmelden musste.

Dear Christian,
I’m glad you enjoyed your overall stay with us.
However, we regret to hear that you were somewhat disappointed with our fitness area. Regarding the spa experience, after several years of testing, we found that most guests prefer private relaxation time in our tranquil spa. Offering a private space provides a sense of exclusivity, even though it is a complimentary service, and encourages guests from all cultures, religions, and backgrounds to enjoy it.
Thank you for your understanding. We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back in the future.
Sincerely,
Paulo
Chief Marketing Officer
Por X
Negocios
30-39 años
Opinión enviada: hace 4 meses (07/08/2024)
Fecha de la experiencia: 08/2024

酒店押金没有退给我 一共1980欧元 希望能尽快退给我

Dear guest,
Thank you for awarding us a perfect 100% score!
Regarding the deposit, everything has been processed. The refund may take some time as it depends on the bank and the country.
We look forward to welcoming you again with pleasure!
Best regards,
Paulo
Chief Marketing Officer
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