Le Tsuba Hotel hotel logohotel logo
Public Reviews Score
91%

"Very satisfied"

Based on 4,223 reviews across 13 portals
:
By Julian
Family
60-69 years
Reviewed: 7 months ago (05/06/2024)
Date of experience: 06/2024

Great manager, very helpful. Lobby furniture needs to be replaced!!

Dear Guest,
We really appreciate you sharing such positive feedback.
We know that our lobby needed refreshing, and this will begin before the Olympic Games.
Please come again in the future to see the changes :)
Best regards,
Paulo
Chief Marketing Officer
No Public Name
Business
40-49 years
Reviewed: 7 months ago (28/05/2024)
Date of experience: 05/2024

Bel hotel, bon staff, proche du bureau. parfait

Bonjour,
Nous vous remercions de votre visite et d'avoir pris le temps de partager votre expérience. Nous sommes heureux de lire que vous avez apprécié votre séjour parmi nous.
Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement au Tsuba.
Bien à vous,
Paulo
Chief Marketing Officer
No Public Name
Business
40-49 years
Reviewed: 7 months ago (27/05/2024)
Date of experience: 05/2024

Everything was good. I had dinner at the bar in the evening (a Caesar’s salad) I was not happy with the food, wouldn’t dine again in the hotel I mean.

Dear Simou,
Thank you for your feedback :)
I would like to clarify that we do not have a restaurant in our hotel. Instead, we offer a room service menu with a variety of options, including starters, soups, and desserts, along with a selection of ready-cooked dishes presented in glass jars.
Indeed, the Caesar salad is one of our made-in-Tsuba items on our menu. We sincerely apologize if the room service did not meet your expectations. Your feedback is valuable to us, and we appreciate you bringing this to our attention.
We hope to have the pleasure of welcoming you back in the future.
Best regards,
Paulo
Chief Marketing Officer
No Public Name
Business
40-49 years
Reviewed: 7 months ago (21/05/2024)
Date of experience: 05/2024

Goede lokatie, hotel zag er mooi uit. Gym alleen op reservering beschikbaar, lastig om de gewenste tijd te krijgen. Wel zeer behulpzaam personeel, dat was top! Helaas was bed niet schoon…

Dear Guest,
Thank you for your comment.
We sincerely apologize for the inconvenience concerning the cleanliness of the hotel. This is definitely not the type of comment that we like to see. Thank you anyway for bringing this to our attention.
Constructive comments always help us to improve our services, and we always do our best to satisfy our customers within the limits of our availability.
Best regards,
Paulo
Chief Marketing Officer

No Public Name
Family
50-59 years
Reviewed: 7 months ago (20/05/2024)
Date of experience: 05/2024

Hotel muy tranquilo y agradable, muy buena ubicación y personal de recepcion y cafeteria muy profesional.

Estimado Gil Márquez,
Muchas gracias por su amable comentario.
Nos alegra saber que encontró nuestro hotel tranquilo y agradable, y que nuestra ubicación y el personal de recepción y cafetería fueron de su agrado. Sus palabras nos motivan a seguir ofreciendo un servicio de alta calidad.
Esperamos tener el placer de recibirlo nuevamente en el futuro.
Saludos cordiales,
Paulo
Chief Marketing Officer
By Carol
Couple
60-69 years
Reviewed: 7 months ago (14/05/2024)
Date of experience: 05/2024

Best hotel in Paris!! Ive stayed there a few times and it is always a great stay!! Polite, friendly front desk, very clean, maintained extremely well, great wellness center with sauna and hammam and gym, comfortable bed with high end bedding, nice lounge , great location in the 17th , Le Tsuba is my favorite hotel!!!

Dear Carol,
Thank you so much for staying with us and for your fantastic feedback!
We couldn't be happier reading your kind words. Thank you again for your support; it brings us our greatest satisfaction!
We hope to have the pleasure of welcoming you again!
Best regards,
Paulo
Chief Marketing Officer
No Public Name
Family
50-59 years
Reviewed: 7 months ago (12/05/2024)
Date of experience: 05/2024

Calme, confortable, propre et personnel efficace. Parfait

Cher client,
Merci d'avoir pris le temps de partager votre ressenti.
Nous sommes ravis de lire que votre séjour se soit bien passé et qu'il vous ait permis de vous détendre dans le calme.
Au plaisir de vous recevoir prochainement.
Sincèrement,
Paulo
Chief Marketing Officer
By Hernan
Couple
60-69 years
Reviewed: 7 months ago (07/05/2024)
Date of experience: 05/2024

Muy buena. A mejorar es que solicitamos el día anterior al check out, box de desayuno para llevar al aeropuerto, nos retiramos 6,15 horas pero a pesar de que había personal en la cocina, no nos entregaron el desayuno solicitado

Estimado Hernan,
Lamentamos sinceramente la inconveniencia que experimentaste con el servicio de desayuno.
Tomaremos medidas para que esto no vuelva a ocurrir en el futuro.
Agradecemos tus comentarios y esperamos poder recibirte nuevamente en el futuro para brindarte una experiencia mucho mejor.
Cordialmente,
Paulo
Chief Marketing Officer
No Public Name
Friends
70-79 years
Reviewed: 8 months ago (06/05/2024)
Date of experience: 05/2024

La atención del personal de recepción muy buena.

Estimado cliente,
Agradecemos mucho tus amables palabras sobre nuestro equipo de recepción.
Siempre nos esforzamos por brindar un servicio excepcional a nuestros huéspedes. Esperamos poder darte la bienvenida de nuevo en el futuro.
Cordialmente,
Paulo
Chief Marketing Officer
No Public Name
Family
50-59 years
Reviewed: 8 months ago (05/05/2024)
Date of experience: 05/2024

Very good, fresh breakfast with a lovely selection and lovely staff

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