Le Tsuba Hotel hotel logohotel logo
Public Reviews Score
91%

"Very satisfied"

Based on 4,797 reviews across 13 portals
:
No Public Name
Couple
50-59 years
Reviewed: 3 months ago (16/03/2025)
Date of experience: 03/2025

Conseillé par mon frère qui est allé il y a 2 semaines
J ai beaucoup apprécié la localisation.. bon rapport qualité prix 🥰

Cher Pottier,
Nous sommes ravis de lire que vous avez apprécié votre séjour.
Nous espérons que vous serez désormais la personne qui recommandera notre hôtel à vos proches !
Au plaisir de vous accueillir de nouveau.
Bien à vous,
Paulo
Chief Marketing Officer
No Public Name
Couple
50-59 years
Reviewed: 3 months ago (11/03/2025)
Date of experience: 03/2025

Expérience plutôt positive.
Un remerciement particulier au M. de l'accueil à notre arrivé qui a été très cordial ainsi qu'aux deux femmes qui étaient au petit déjeuner.

Bonjour,
Nous sommes heureux de lire que vous avez apprécié votre séjour parmi nous.
Je suis ravi de savoir également que vous avez aimé l'accueil qui vous a été dédié, en particulier par notre équipe du petit-déjeuner.
Nous espérons vous revoir très bientôt !
Bien à vous,
Paulo
Chief Marketing Officer
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (06/03/2025)
Date of experience: 03/2025

Ravis d avoir passé un bon séjour. N avons pas eu le temps de passer un moment au spa et c est bien dommage car si il est à l image de l hôtel, ça devait être plutôt bien

Bonjour,
Merci infiniment pour ce commentaire qui nous remplit de fierté.
J’espère que vous aurez l’occasion de profiter de l’espace bien-être lors de votre prochaine visite.
Nous espérons vous revoir très bientôt !
Bien à vous,
Paulo
Chief Marketing Officer
No Public Name
Couple
60-69 years
Reviewed: 3 months ago (03/03/2025)
Date of experience: 02/2025

Expérience très positive quant à la qualité des prestations et à la localisation

Bonjour,
Nous vous remercions de votre visite et d'avoir pris le temps de partager votre expérience. C'est une grande satisfaction pour l'ensemble de l'équipe de lire que vous avez apprécié votre séjour parmi nous.
Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement au Tsuba Hotel.
Bien à vous,
Paulo
Chief Marketing Officer
By Markus E
Family
50-59 years
Reviewed: 3 months ago (02/03/2025)
Date of experience: 03/2025

Very convenient and pleasant stay! Very kind and effective personnel helping with all the requests!

Dear Markus,
We are delighted to read that you enjoyed your stay with us.
We hope to see you again soon :)
Best regards,
Paulo
Chief Marketing Officer
By Rocher Eric
Couple
60-69 years
Reviewed: 3 months ago (02/03/2025)
Date of experience: 03/2025

Je n’ai pas pu obtenir ma facture. J’ai demandé à la recevoir ce qui n’a toujours pas été fait à cet instant

Cher Rocher Eric,
Désolé de ne pas avoir pu répondre à vos attentes.
Concernant votre facture, je viens de vous la renvoyer à l’instant. Si vous ne la recevez pas, n’hésitez pas à nous envoyer un email à welcome@tsubahotel.com ou à appeler directement la réception, il se peut qu’il y ait une erreur de saisie.
Nous disposons de machines espresso dans nos chambres Executive, Suite et Prestige.
Dans les chambres Standard et Deluxe, nous mettons à disposition une bouilloire avec du café instantané et des thés.
En espérant avoir le plaisir de vous accueillir à nouveau.
Bien à vous,
Paulo
Chief Marketing Officer
No Public Name
Friends
40-49 years
Reviewed: 3 months ago (27/02/2025)
Date of experience: 02/2025

A wonderful stay at La Tsuba hotel. Our stay was superb because we felt so relaxed at the hotel. Incredible service specially samer at the grind desk . Rooms were modern and very clean. Bedding was super comfortable. Walking distance to Arc de triumph and Tour Eiffel. Highly recommend. I will certainly stay at this hotel again .

Dear Musselmani,
We are happy to read your feedbacks and those wonderful compliments!
It would be a big pleasure for us to see you soon :)
Warm regards from Paris,
Paulo
Chief Marketing Officer
By Fauchet
Couple
70-79 years
Reviewed: 3 months ago (25/02/2025)
Date of experience: 02/2025

Personnel agréable en general

Cher Fauchet,
Nous sommes très heureux que vous ayez apprécié votre visite au Tsuba !
A très bientôt, nous l'espérons !
Bien à vous,
Paulo
Chief Marketing Officer
By V Hodgson
Couple
50-59 years
Reviewed: 3 months ago (25/02/2025)
Date of experience: 02/2025

Good hotel spoiled by issues with reception and housekeeping.
On arrival my card was charged an extra £130 which was immediately corrected but gave poor first impression.
Although we were early at 1pm we were told the room was ready which was great as we'd been travelling since 4.30am. We decided to have a sleep but after an hour were woken by housekeeping walking in unaware we had arrived.
On our second night we were woken at 11.30pm by someone entering our room which was very alarming. When we complained in the morning we were told that the manager had gone to the wrong room and apologised. Only when we asked for compensation were we offered a discount.
Payment on my credit card took over 24 hours to be corrected from the full payment plus the €100 hold to the authorised correct amount.
Shame that a nice hotel in good location is not better at reception and housekeeping management.

Dear Hodgson,
Thank you for sharing your feedback.
It is always valuable, even when it includes criticism, as it helps us improve.
Regarding the booking and check-in process, we apologize if our procedures caused any inconvenience. A pre-authorization was indeed made to confirm your reservation. We cannot register and guarantee a booking without entering valid credit card details.
To ensure coverage in case of a no-show, we pre-authorize the first night's stay before arrival. Upon check-in, we request the physical credit card to secure your stay. If you present the same card, we can charge the initial amount and take a new pre-authorization for the remaining balance. Otherwise, we cancel the previous pre-authorization and process a new one.
In any case, this is simply a reservation guarantee. While refunds may take a few days, the processing time depends on your bank and its policies.
Thank you for your understanding.
Although our official check-in time is 3 pm, as soon as a room becomes available, we are happy to offer guests the opportunity to check in early. However, sometimes, as the team who changes the minibar needs access to the room to replace bottles, we apologize if this caused any inconvenience. In such cases, the solution is always to hang the "Do Not Disturb" sign on the door to avoid any disruption.
We look forward to seeing you on your next trip to Paris anyway!
Best regards,
Paulo
Chief Marketing Officer
No Public Name
Couple
50-59 years
Reviewed: 3 months ago (24/02/2025)
Date of experience: 02/2025

Excellent, loved the whole experience. The best location, absolutely perfect we will be back.

Dear Butel,
We are so grateful for your high score.
We hope to welcome you back soon! :)
Best regards,
Paulo
Chief Marketing Officer

Back to Top CERTIFICATE what's this?