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Our Customer Satisfaction Index
87%

"Excellent"

Based on 1,038 reviews across 7 portals
By Anonymous
Leisure traveler
60-69 years
3 months ago (07/06/2016)

We enjoyed our stay, the room was very nice and the beds comfortable. We picked the Midland because we were attending a family party further up the road so it was very convenient. We were pleased to see the hotel had been modernised but kept the old features. All staff were very pleasant and helpful and we would stay again if in the area.

Location





4 / 5.0
Room





4 / 5.0
Friendliness of the reception





5 / 5.0
Cleanliness





4 / 5.0
Price





4 / 5.0
Breakfast





3 / 5.0
Bar





4 / 5.0
By Kath B.
Leisure traveler
60-69 years
4 months ago (17/05/2016)

Lovely hotel everything going for it. Disappointed with the food at breakfast and at the dinner the night before. Didn't seem to be enough staff working which resulted in slow service and cold food, especially at breakfast.

Location





5 / 5.0
Room





5 / 5.0
Friendliness of the reception





5 / 5.0
Cleanliness





5 / 5.0
Price





5 / 5.0
Breakfast





1 / 5.0

It was served in the ballroom, brought from another location. Food was cold and kept running out. Not enough staff to ensure things ran smoothly.

Restaurant





3 / 5.0

Ran out of food at the end and people got plated up food.

Bar





4 / 5.0
By Anonymous
Leisure traveler
20-29 years
4 months ago (17/05/2016)

My overall experience was excellent and i would definitely stay again.

Location





5 / 5.0
Room





5 / 5.0

Room was lovely, nice and spacious for the two of us. Looked onto the car park which was quiet every night. Rooms cleaned on a daily basis to a beautiful standard as well.

Friendliness of the reception





5 / 5.0

Staff on reception are superb, all the ladies are wonderful. Jo, Katie, Roxie, Halka and Sukhvir just to name a few.

Cleanliness





5 / 5.0

Beautifully clean, both the room and the public areas - all the housekeeping and cleaning staff do an excellent job.

Price





5 / 5.0
Breakfast





5 / 5.0

Breakfast was brilliant, friendly and helpful waiting staff.

By Adrian & Kim L.
Leisure traveler
60-69 years
4 months ago (13/05/2016)

The Midland is always our home in Bradford 3 to 4 times a year when we are visiting friends & relatives in the area.

Location





5 / 5.0

Very handy for us as we often use the train to visit relatives.

Room





4 / 5.0

We always ask for 145, our favourite. However we are concerned that the windows cannot be opened. Could be a problem in the summer as there is no air conditioning.

Friendliness of the reception





5 / 5.0
Cleanliness





5 / 5.0
Price





4 / 5.0
Bar





5 / 5.0
By Beth C.
Leisure traveler
30-39 years
4 months ago (12/05/2016)

Very impressed with the hotel overall, will definitely come again

Location





5 / 5.0

Great location in within the city, nightlife was a bit noisy down below on the streets but that can't be helped

Room





5 / 5.0

Was very impressed with the room, very spacious, comfy beds, lots of nice little amenities

Friendliness of the reception





5 / 5.0
Cleanliness





5 / 5.0
Price





5 / 5.0

Could not believe the price for 3 of us plus breakfast, very pleased

Breakfast





5 / 5.0

Good selection, would have been nice to have a self serve hot drinks machine with other choices like hot chocolate but only a suggestion

By Dean G.
Business traveler
50-59 years
4 months ago (12/05/2016)

I have been coming to the Midland for a while now and it is by far my favourite place to stay in Bradford. Your staff are always friendly and courteous without exception and you obviously put a lot of work into this.

Location





5 / 5.0

Very central

Room





5 / 5.0
Friendliness of the reception





5 / 5.0

Superb staff as always.

Cleanliness





5 / 5.0
Price





5 / 5.0

Excellent value

Breakfast





4 / 5.0
By Stephen M.
Leisure traveler
40-49 years
4 months ago (11/05/2016)

See the breakfast info as I will say again you are only as good as your last mistake was it worth £150 NO you let your selves down at the last moment.

Location





5 / 5.0
Room





5 / 5.0
Friendliness of the reception





5 / 5.0
Cleanliness





5 / 5.0
Price





5 / 5.0
Breakfast





1 / 5.0

We came down at 10.10am there was about 4 tables taken. I had to ask the staff to clear the tables as all the ones not taken had used things on them. Then when me, my wife and son went to get some hot food. I had to ask your staff again to get some plates as there was only 1 available and as she was only stood waiting around wasn't good enough. Then we had nearly finished the food I had to ask for a hot drink. The man came to bring us one but there were NO cups on the table. Very disappointing from a hotel that out new daughter in law works. All the rest of the day and night was very good but this was very bad. You are only as good as your last mistake. If you want to contact me my number is 07719910634

Bar





4 / 5.0
By Anonymous
Leisure traveler
60-69 years
4 months ago (08/05/2016)

Very agreeable and the elegance of the building itself enhanced the experience.

Location





5 / 5.0
Room





3 / 5.0

Rather small and dark but as I was only there to sleep this was not a problem

Friendliness of the reception





5 / 5.0
Cleanliness





5 / 5.0
Price





4 / 5.0
Breakfast





4 / 5.0
Bar





3 / 5.0
By Anonymous
Leisure traveler
30-39 years
5 months ago (18/04/2016)

Awful. Will not stay again. The night before my wedding was supposed to be a relaxing time - pubic hair in the bed, in the shower and on toilet seat.

Location





3 / 5.0
Room





1 / 5.0
Friendliness of the reception





1 / 5.0
Cleanliness





1 / 5.0
Price





2 / 5.0
Breakfast





2 / 5.0
By Anonymous
Leisure traveler
50-59 years
5 months ago (05/04/2016)

up until now I was finding it difficult to find any negative comment to make but having a minimum of 40 characters is somewhat frustrating when al I wanted to say was ........................perfect!!!

Location





5 / 5.0
Room





4 / 5.0
Friendliness of the reception





5 / 5.0
Cleanliness





5 / 5.0
Price





5 / 5.0
Breakfast





5 / 5.0
Bar





4 / 5.0
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