Park Hotel Diament Wroclaw**** hotel logohotel logo
Public Reviews Score
85%

"Very satisfied"

Based on 6,516 reviews across 13 portals
:
No Public Name
Business
Reviewed: 5 weeks ago (23/03/2025)
Date of experience: 03/2025

I mostly arrive in Wroclaw in the morning. When I check in in Diament Hotel before usual check-in time, there is always a room already available - I like that!Please make sure this does not change. Thank you.

Dear Sir,

Thank you for sharing your impressions of your stay at our hotel. We are pleased that the possibility of early check-in, even before the standard check-in time, was appreciated by you. We are committed to continuing to meet your expectations in this regard.

At the same time, we apologize for any inconvenience related to the cleanliness of the bathrooms. We make every effort to ensure the highest quality of services and assure you that we will take appropriate steps to eliminate these problems.

Thank you for your comments, which are extremely valuable to us in further improving our services. We hope that we will have the opportunity to host you again in the future.

With regards

Przemysław Kuśmierski
General Manager
No Public Name
Couple
Reviewed: 5 weeks ago (23/03/2025)
Date of experience: 03/2025

Bardzo przyjemny pobyt

Szanowna Pani,

Serdecznie dziękujemy za tak wysoką ocenę.
Zapraszamy ponownie.

Z wyrazami szacunku

Przemysław Kuśmierski
Dyrektor Hotelu
No Public Name
Business
Reviewed: 5 weeks ago (22/03/2025)
Date of experience: 03/2025

satisfactory

Dear Sir,

Thank you for sharing your opinion about our hotel. We are glad that you found your stay satisfactory overall.

We appreciate the positive feedback on the cleanliness of the room and the courtesy of our staff. Your support is very helpful and motivates us to continue working to improve our service standards.

We hope that in the future we will have the pleasure of welcoming you again and providing you with an even better experience.

With regards

Przemysław Kuśmierski
General Manager
No Public Name
Alone
Reviewed: 5 weeks ago (21/03/2025)
Date of experience: 03/2025

Excellent

Dear Sir,

Thank you very much for your positive opinion.
We are glad that your stay met your expectations.
We look forward to welcoming you again.

With regards

Przemysław Kuśmierski
General Manager
No Public Name
Business
Reviewed: 5 weeks ago (21/03/2025)
Date of experience: 03/2025

Czas oczekiwania na dania w restauracji to co najmniej 2 godziny. Nawet na napoje czas nie był krótszy niż pół godziny. Bardzo duży problem z organizacją. Na całej sali restauracyjnej było łącznie tylko 20 osób.

Szanowny Panie,

Dziękujemy za przesłanie opinii i zwrócenie naszej uwagi na problemy z organizacją w restauracji, których Pan doświadczył. Przykro nam, że czas oczekiwania był dłuższy niż oczekiwano. Zdecydowanie podejmiemy działania, aby usprawnić te kwestie i zapewnić naszym gościom lepszą obsługę.

Cieszymy się, że docenił Pan czystość pokoju oraz uprzejmość naszego personelu sprzątającego i recepcji. Opinie takie jak Pana pomagają nam dostrzegać obszary wymagające poprawy i motywują do dalszej pracy nad udoskonalaniem naszego hotelu.

Liczymy na szansę gościć Pana ponownie w przyszłości i zaprezentować usprawnienia, które spełnią Pana oczekiwania.

Z wyrazami szacunku

Przemysław Kuśmierski
Dyrektor Hotelu
No Public Name
Business
Reviewed: 5 weeks ago (21/03/2025)
Date of experience: 03/2025

Located in a comfortable area. Hotel was good. We took 3 person room. Bed was comfortable. The issue was with bathroom. The water from bathroom flowed not into the drain but into the room. We struggled very much with wet carpet in the room. We asked staff to set it right. They cam and did something. But again same situation continued

Dear Sir,

Thank you for sharing your opinion about our hotel. We are glad that our location and the comfort of the beds met your expectations.

We are extremely sorry about the problems with the bathroom. We are sorry that despite the intervention of our staff, the situation repeated. We apologize for any inconvenience this has caused. We assure you that we will take all possible steps to resolve this issue.

Thank you for your positive assessment of the cleanliness of the room and the courtesy of our staff. Your opinions are extremely valuable to us, as they help us to improve the standards of our services.

We hope that you will decide to stay again, giving us the opportunity to fix all the shortcomings and provide a fully satisfactory stay.

With regards

Przemysław Kuśmierski
General Manager
No Public Name
Business
Reviewed: 5 weeks ago (20/03/2025)
Date of experience: 03/2025

------

Szanowny Panie,

Serdecznie dziękujemy za pozytywną opinię.
Zapraszamy ponownie.

Z wyrazami szacunku

Przemysław Kuśmierski
Dyrektor Hotelu
No Public Name
Business
Reviewed: 6 weeks ago (16/03/2025)
Date of experience: 03/2025

very good

Dear Sir,

Thank you for sharing your opinion about our hotel. We are glad that your stay was very good and that you rated the cleanliness of the room and the courtesy of our staff.

Your positive experiences are extremely important to us and motivate us to continue working on improving our services. We hope that in the future we will have the pleasure of hosting you again.

With regards

Przemysław Kuśmierski
General Manager
No Public Name
Business
Reviewed: 6 weeks ago (15/03/2025)
Date of experience: 03/2025

good

Dear Sir,

Thank you very much for your positive opinion.
We invite you again.

With regards

Przemysław Kuśmierski
General Manager
No Public Name
Business
Reviewed: 6 weeks ago (13/03/2025)
Date of experience: 03/2025

Really nice rooms, clean, clean efficient, modern. Atmosphere was really unfriendly, impersonal and unwelcoming.

Dear Sir,

Thank you for sharing your opinion about your stay at our hotel. We are glad that the rooms met your expectations in terms of cleanliness and modernity.

However, we are sorry to hear that the atmosphere in our hotel was not friendly or hospitable. We apologize if the staff gave the impression of being rude or uninvolved. We always strive to make our guests feel welcome and assure you that we will take steps to improve this situation.

We also thank you for your comments regarding breakfast. We will look into the quality of the coffee served and propose introducing fresh juices and fruits to meet the expectations of our guests.
We appreciate your comments as they help us to raise the standards of our services.

We hope that in the future we will have the opportunity to present a better level of service and provide a satisfactory stay.

With regards

Przemysław Kuśmierski
General Manager

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