Trianon Borgo Pio hotel logohotel logo
Public Reviews Score
92%

"Very satisfied"

Based on 4,574 reviews across 13 portals
:
By Елена
Couple
40-49 years
Reviewed: 6 years ago (27/01/2020)
Date of experience: 01/2020

Персонал очень дружелюбный и всегда готов помочь. Номер чистый и оформлен по дизайнерски. Ночью тихо. В номере всё есть для проживания, и кухня, и посуда, есть даже ТВ каналы на русском языке, что очень поиятно. Обязательно сюда вернёмся. Спасибо.

By Juan Carlos Medina
Family
40-49 years
Reviewed: 6 years ago (09/01/2020)
Date of experience: 01/2020

I stayed with my family from Jan 3 to January 7, 2020 The hotel is very nice, breakfast was great, staff were friendly BUT we came home with bed bugs and lots of extra job (disinfecting everything) My wife and son slept in the bedroom on a queen size bed while i slept with my daughter in the sofa bed in the livingroom-kitchen area.
Both my son and wife started getting marks on their skin little by little, and itchy, came home with lots of them (wife and son) our doctor told us it was the result of bed bugs. Had to buy some over the counter medicines for the itching and bites. Contacted the hotel and sent pictures of both son and wife about this and their response was that the mattresses are new (3 years old).
This is very concerning as this could happen to anyone at any hotel, no matter the stars and how the clean their properties.

Dear Mr Medina
First of all thank you for staying with us and thank you for your email.
Let me tell you that i’m a bit surprised about your complain and i tell you why: all our mattresses are three years old ( we change them every five years) and three times a year we disinfect all mattresses wih special products, so i really doubt it can be bed bugs.
Are you sure it’s not a food reaction , or as you sayd any kind of allergy?.
I guess your family got the spots once you went back , otherwise we could have still try to change you the room if you would mention it.
Anyway thank you for reporting that , we will do an extra disinfection ( by the way , we have guests inside at the moment and they didn’t report anythink).
Thank you and best regards,
Elisabetta Baggio
By Maria
Family
40-49 years
Reviewed: 6 years ago (08/01/2020)
Date of experience: 01/2020

Ottimo da rifare qualora tornassi a Roma

By Raider Rivas
Family
30-39 years
Reviewed: 6 years ago (01/01/2020)
Date of experience: 12/2019

Muy buena experiencia en Roma! Un excelente hotel familiar al mejor precio y co. Una Ubicación privilegiada! Esperando volver pronto!

No Public Name
Couple
50-59 years
Reviewed: 6 years ago (01/01/2020)
Date of experience: 12/2019

Ottimo, allineato alle aspettative

By .
Business
40-49 years
Reviewed: 6 years ago (13/12/2019)
Date of experience: 12/2019

ottimo.........................

No Public Name
Couple
30-39 years
Reviewed: 6 years ago (10/12/2019)
Date of experience: 12/2019

Awesome service and location!!!

Comfortable bedroom! The bathroom (specially the shower area) could be improved.

Good breakfast!

No Public Name
Friends
20-29 years
Reviewed: 6 years ago (03/12/2019)
Date of experience: 12/2019

Unterkunft lässt keine Wünsche offen. Traumhafte Lage und atemberaubender Ausblick auf den Petersdom und auf die Engelsburg von der Dachterasse!

By Michele Nicolini
Alone
20-29 years
Reviewed: 6 years ago (20/11/2019)
Date of experience: 11/2019

Ottimo soggiorno, la terrazza dove è servita la colazione e per gli aperitivi è fantastica, ottimo qualità prezzo

Gentile Signor Nicolini grazie di cuore per l'entusiastica recensione. L'aspettiamo per il suo prossimo soggiorno romano.
A presto, Elisabetta Baggio
By Antonio Sorrentino
Couple
70-79 years
Reviewed: 6 years ago (12/11/2019)
Date of experience: 11/2019

Superlativo. Assolutamente da consigliare .

Gentile Signor Sorrentino la ringraziamo vivamente del "superlativo".
L'aspettiamo per la sua prossima visita a Roma.
Cordiali saluti,
Elisabetta Baggio
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