Quinta Real Puebla hotel logohotel logo
Public Reviews Score
90%

"Very satisfied"

Based on 5,834 reviews
:
No Public Name
Family
40-49 years
Reviewed: 8 months ago (24/09/2024)
Date of experience: 09/2024

We enjoyed our stay however at around 1:30am we had to move rooms because our ac flooded our room, including my husbands suite for the wedding the following day, When I asked if we could be compensated because of the inconvenience, I was told there was nothing that could be done. For the price we paid I am not at all pleased with the service we received. The hotel was amazing. But to have to change rooms in the middle of the night, pack up luggage, and not get any monetary difference that’s not right. No hotel should treat patrons that way.

Dear guest thank you very much for your preference and for taking the time to share your experience with us, I am sorry that we made you feel this way, believe me we will work hard to improve this aspect. I hope you will witness this on your next visit.

It will be a pleasure to serve you again soon.

Flavio Miranda
General Manager
By S. Barajas
Couple
60-69 years
Reviewed: 8 months ago (24/09/2024)
Date of experience: 09/2024

Perfect location, excellent property with a beautiful courtyard, comfortable beds and bedding. Personnel was attentive and friendly, downside was that an event took place at night with loud music until 1am

Thank you so much for taking the time to write us a nice review! I am sorry for the inconvenience the music caused you.
We appreciate your feedback and hope to see you again soon!

Flavio Miranda
General Manager
By Fernando AcostA Rodriguez
Family
40-49 years
Reviewed: 8 months ago (23/09/2024)
Date of experience: 09/2024

Excellent

Thank you so much for taking the time to write us a nice review! We appreciate your feedback and hope to see you again soon!

Flavio Miranda
General Manager
By Tina
Family
60-69 years
Reviewed: 8 months ago (23/09/2024)
Date of experience: 09/2024

Pésimo colchón , en muy mal estado por lo que el buen descanso fue nulo

Estimada huésped, le ofrezco mis más sinceras disculpas ya que su estadía con nosotros no fue placentera, trabajaremos en el área de mejora que usted menciona y así ofrecerle el servicio que usted merece.

Será un placer recibirle muy pronto nuevamente.

Flavio Miranda
Director General
No Public Name
Couple
60-69 years
Reviewed: 8 months ago (22/09/2024)
Date of experience: 09/2024

Un lugar tranquilo, elegante y cómodo situado cerca del centro histórico. El personal es muy amable y servicial.

By Lynne Johnson
Couple
60-69 years
Reviewed: 8 months ago (19/09/2024)
Date of experience: 09/2024

Excellent. The hotel isbeautiful. The staff is wonderful. Excellent location for walking.

By Fabian Gomez
Family
40-49 years
Reviewed: 8 months ago (19/09/2024)
Date of experience: 09/2024

The service provided at this hotel is top notch. Everyone that we came in contact with was very helpful and friendly. They go above and beyond for their guest, especially Enrique who offered to help call a taxi, Uber, etc. He also offered to save our luggage while we explored the city before our bus left for Oaxaca. The hotel itself is beautiful and historic. It was only a couple of blocks away from the Zócalo, and great restaurants. The room was clean and spacious, and it included much needed amenities/toiletries. What a privilege it was to be able to stay here.

No Public Name
Family
50-59 years
Reviewed: 8 months ago (19/09/2024)
Date of experience: 09/2024

Muy buena

By Laura
Family
50-59 years
Reviewed: 8 months ago (18/09/2024)
Date of experience: 09/2024

Muy contenta en un hermoso hotel muy cuidado y cómodo. Excelente ubicación en el centro de la ciudad.

No Public Name
Couple
70-79 years
Reviewed: 8 months ago (18/09/2024)
Date of experience: 09/2024

ME SIENTO DESILUSIONADO CON LA MARCA. NO PUEDO CREER AUN QUE EN UN CAMINO REAL HAYA DORMIDO CON SABANAS CON HOYOS. LOS TAPETES DESHILACHADOS.

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