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Public Reviews Score
94%

"Very satisfied"

Based on 265 reviews across 2 portals
:
No Public Name
Couple
Reviewed: 6 years ago (18/07/2019)
Date of experience: 07/2019

Excellent. The guide was very knowledgeable and professional. Only negative would be as follows:
We would have preferred a little longer to have time to explore and read some of the information provided.

Dear David,

Thank you for your opinion.
We are glad that you are satisfied with our services. However time which every group spend in Auschwitz is beyond our control. It is regulated by guides, based on number of visitors in museum.

Kind regards,
Katarzyna
Poland Active
By Lori Pierce
Group
Reviewed: 6 years ago (14/07/2019)
Date of experience: 07/2019

The driver who picked us up and transporter us to both locations was wonderful. Very nice, courteous and helpful. The tours guided by Auschwitz Museum employees was too rushed. We had no time to read any of the displays and had to snap photos of the plaques to go back and read at a later time. We were moved along through far too quickly.

Dear Lori,

Thank you for your feedback.
Due to the fact that museum in Auschwitz-Birkenau is a very popular tourist destination during summer, sightseeing tours may be a little faster than usual.

Kind regards,
Katarzyna
Poland Active
No Public Name
Friends
Reviewed: 6 years ago (12/07/2019)
Date of experience: 07/2019

Good trip with an informative guide.
However I thought the access paths in camp 1 were very very poor. All broken cobbles etc.
Couldn't that be repaired, not rocket science.

Dear David,

Thank you for your opinion.
We are glad that you are satisfied with our services.
However, grounds in Auschwitz cannot be repaired due to the fact that Museum wants to to preserve the historical authenticity of the site of the Memorial.

Kind regards,
Katarzyna
Poland Active
No Public Name
Family
Reviewed: 6 years ago (12/07/2019)
Date of experience: 07/2019

Bon suivi de l'organisation. Pas de mauvaises surprises. Bonne qualité des guides
Les heures de rendez-vous étaient bien respectés

Dear Sylvain,

Thank you for your opinion.
We are glad that you are satisfied with our services.

Kind regards,
Katarzyna
Poland Active
By Ann
Friends
Reviewed: 6 years ago (09/07/2019)
Date of experience: 07/2019

Great service
Knowledgeable staff.
Friendly driver
Professional and polite
On time
Clean transport

Dear Ann,
Thank you for your positive feedback. We are really happy to hear that you have appreciated our offer.
Best regards,
Katarzyna
Poland Active
No Public Name
Alone
Reviewed: 6 years ago (09/07/2019)
Date of experience: 07/2019

Overall experience was exceptional, but guide should have stayed with the group during lunch to help facilitate communication with restaurant staff. We were dropped off with 50 mins to get lunch and it took nearly five minutes before the restaurant even brought us menus. We were scheduled on the 1530 English tour at the salt mine, so it’s not like we had the leeway to deal with the slow restaurant. We made it, but just barely. Had the guide stayed with us, he could have advised the restaurant of our right timelines.

Dear Angie,
Thank you for your feedback.
We really appreciate it, your opinion will help us to improve our services.
Kind regards,
Katarzyna
Poland Active
No Public Name
Couple
Reviewed: 6 years ago (08/07/2019)
Date of experience: 07/2019

Driver excellent. Trip well put together and lady who took us around very good. The overall booking was straight forward.

Dear Mark,

Thank you for your comment.
We are glad that you are satisfied with our services

Kind regards,
Katarzyna
Poland Active
No Public Name
Couple
Reviewed: 6 years ago (08/07/2019)
Date of experience: 07/2019

Great experience. The whole day flowed really well. Transport was very comfortable and hosts were very accommodating.

Dear Elliot,

Thank you for your feedback.
We are happy to hear that you are satisfied with our services.

Kind regards,
Katarzyna
Poland Active
By Stacey Ford
Friends
Reviewed: 6 years ago (08/07/2019)
Date of experience: 07/2019

Our tour guides were fabulous the whole time very informative and answered all our questions. We learnt so much history on our trip it was heart breaking but brilliant all at the same time I would highly recommend the visit.

Dear Stacey,
We are happy to hear that you are satisfied with our services.
Kind regards,
Katarzyna
Poland Active
No Public Name
Couple
Reviewed: 6 years ago (08/07/2019)
Date of experience: 07/2019

First class. From a lovely taxi to the professional and punctual way the whole experience was handled. Also all queries were answered extremely quickly which made a very pleasant change. Well done

Dear Karene,
Thank you for your positive feedback. We are really happy to hear that you have appreciated our offer.
Best regards,
Katarzyna
Poland Active
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