Poland Active Kraków logohotel logo
Public Reviews Score
94%

"Very satisfied"

Based on 264 reviews across 2 portals
:
By Neil Coombs
Couple
Reviewed: 2 years ago (08/12/2022)
Date of experience: 12/2022

Excellent, driver was very friendly and courteous throughout and went out of his way to ensure the trip went smoothly and was tailored to us.

Dear Sir,

We are grateful for your feedback.
That is great to hear that we have met your expectations.
Please remember about our company when plannig your next stay in Poland.

Best regards,
Poland Active Local Tours
By Jon Ley
Family
Reviewed: 3 years ago (07/11/2022)
Date of experience: 11/2022

The journey to and from Aushwitz was very good, we were picked up in a disabled access vehicle which was really helpful which meant my father could stay in his wheelchair during the journey. Our driver was excellent he was extremely helpful and made sure we were in the right place at the right time and didnt leave us until he knew we were with our group and guide. As for the tour itself it was very disappointing, the tour is described as wheelchair accessible but it isnt! We knew when booking the tour that the buildings werent accessible by wheelchair but the walkways and roads are not suitable for wheelchairs at all, they are rough and rocky and we found it extremely difficult to push the wheelchair. The fact you are tagged on to a group of able bodied people makes it more difficult, you are constantly trying to catch up and made to feel as if you are holding the group up. This was more evident at Birkenau as the walks are longer between stops, we couldnt keep up and by the time we caught up the guide seemed to have become impatient and we missed the commentary, in the end we just made our own way and left the tour.
We feel the tour was mis sold to us as wheelchair accessible, we recognise the roads and walkways cannot be altered due to conservation but we werent informed there would be any difficulty in using a wheelchair around the site, only about access to the buildings. In future this should be stated when selling the tour. This is not a wheelchair accessible tour!

Dear Sir,

Thank you for your feedback.
We are aware of the inconvenience, but still want to give wheelchair users the opportunity to see this very important place. We try to do our best, but we have no control over some of the inconveniences at the Auschwitz-Birkenau Museum. So we can give this option or unfortunately not at all. Thank you for sharing your opinion with us and we apologize for any inconvenience during the tour.

Best regards,
Joanna
Poland Active
By Sarah
Couple
Reviewed: 3 years ago (06/11/2022)
Date of experience: 10/2022

Very friendly, right from pick up to drop off!
All our guides spoke excellent English and were very helpful.
I would definitely recommend the trip itself- we visited Auschwitz and Birkenau and it was delivered in a thorough and sensitive way.
I would definitely recommend CA Tours and would book with them again.

Dear Madam,

Thank you for the feedback.
That is amazing to hear that you enjoyed the tour and have a good experiences after that.
Hope to see you in the future!

Best regards,
Joanna
Poland Active
No Public Name
Family
Reviewed: 3 years ago (01/11/2022)
Date of experience: 10/2022

Très bien
Voyage très agréable et bien organisé
La journée était formidable, nous avons pu visiter et faire des pauses utiles

Dear Madam,

Thank you for your opinion.
That is amazing to hear that the tour has met your expectations.
We invite you to use our service in the future.

Best regards,
Joanna
Poland Active
By Perry Daley
Alone
Reviewed: 3 years ago (27/10/2022)
Date of experience: 10/2022

This was a most wonderful tour. If you want to see castles outside of Karkow, this is the tour! The tour guide was very knowledgeable about each castle and the areas in between. I would highly recommend this tour! It was a great Sunday adventure!

Dear Customer,

We are grateful for your feedback.
Thank you for sharing with us your positive experiences after the tour with our company!
Please remember about us during your next stay in Kraków!

Best regards,
Joanna
Poland Active
By Anna Zygowska
Family
Reviewed: 3 years ago (22/08/2022)
Date of experience: 08/2022

Profesjonalna obsługa. Wszystko dobrze zorganizowane i na czas. Czuliśmy się zaopiekowani. Polecam.
:)

Szanowna Pani,

serdecznie dziękujemy za opinię.
Cieszymy się, że wycieczka z nami była dla Pani pozytywnym doświadczeniem.
Zapraszamy do skorzystania z naszych usług w przyszłości!

Z wyrazami szacunku,
Joanna
Poland Active
No Public Name
Friends
Reviewed: 3 years ago (06/08/2022)
Date of experience: 07/2022

Wszystko super zorganizowano! Punktualnie I profesjonalnie!Bardzo mila obsluga! Napewno sie jeszcze zglosimy na nowa wycieczke!

Szanowna Pani,

jesteśmy wdzięczni za tak przychylną opinię!
To wspaniale słyszeć, że zorganizowane przez nas wycieczki były dla Pani satysfakcjonujące.
Serdecznie zapraszamy do skorzystania z innych naszych propozycji!

Z wyrazami szacunku,
Joanna
Poland Active
No Public Name
Family
Reviewed: 3 years ago (04/08/2022)
Date of experience: 07/2022

Fantastyczna wycieczka, przewodnik cierpliwy, sympatyczny, na bieżąco dopasowywał plan wyprawy do naszych potrzeb. Wycieczka całodniowa ale był czas i na odpoczynek i zabawę, nikt nas nie poganiał. Czuliśmy się zaopiekowani.
Na pewno jeszcze skorzystamy z oferty biura. Polecam

Szanowny Panie,

bardzo dziękujemy za pozytywną opinię.
Cieszymy się, że wycieczka spełniła oczekiwania i czuli się Państwo komfortowo. Zadowolenie naszych klientów i dostosowanie się do ich potrzeb jest naszym priorytetem.
Zapraszamy na kolejne wyprawy!

Z wyrazami szacunku,
Joanna
Poland Active
By Isabella
Family
Reviewed: 3 years ago (28/07/2022)
Date of experience: 06/2022

We had a wonderful trip and we can very much recommend any person to take a trip with poland active!

Dear Madam,

We are grateful for your opinion and for recommendation!
Hope to see you next time in Kraków!

Best regards,
Joanna
Poland Active
No Public Name
Family
Reviewed: 3 years ago (08/07/2022)
Date of experience: 07/2022

Was expecting to be part of a group but ended up having a personal tour from Maciek.
He was very knowledgeable and informative as well as friendly . We visited 5 castles in total and were able to go inside 4 of these. Scenery is lovely and it was nice to see some of Poland outside of the city of krakow.

Dear Madam,

Thank you for you feedback!
That is amazing that you enjoyed the Trail of the Eagles' Nests tour with our guide Maciek!
Please remember about us during your next stay in Poland!

Best regards,
Joanna
Poland Active
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