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No Public Name
Impulso Hotel by
Reviewed: 20/05/2026
Date of experience: 05/2026

I booked 8 rooms in Ecuador through Agoda. Due to the ongoing conflict in the Middle East and the uncertainty surrounding international travel, I was unable to proceed with my trip and contacted Agoda for assistance.

Although the booking was marked as non-refundable, the hotel initially informed me that they could arrange a postponement for my stay. After I provided the new dates I wanted, they later changed their response and said postponement was no longer possible.

This whole experience has been extremely frustrating and disappointing. I understand policies exist, but giving customers hope for an alternative solution and then suddenly rejecting it is very unprofessional, especially for a large booking involving 8 rooms.

I expected better communication and more consistency from both Agoda and the hotel in handling unexpected global situations.

No Public Name
Promenade Hotel by
Reviewed: 20/05/2026
Date of experience: 05/2026

Muito positiva. O staff foi sempre simpático e prestativo e o quarto tinha boas condições.
Apenas tenho a reparar que deviam mudar o sabonete liquido que deixam para o duche pois quase não faz espuma e é difícil tomar banho com ele. Aliás, como não faz espuma, acabamos por tirar muito mais produto e gastar-vos mais. Vocês também saem a perder.

Dear Dias,

Thank you for taking the time to share such detailed and thoughtful feedback regarding your stay.

We are delighted to hear that your overall experience was very positive and that you found our staff consistently friendly and helpful. It is equally rewarding to know that you were satisfied with the condition of the room, as guest comfort and attentive service remain among our highest priorities.

We also appreciate your comments regarding the shower amenities. Guest observations about in-room products are valuable and help us better understand preferences and expectations related to comfort and convenience during a stay.

Thank you as well for your suggestion concerning hot milk availability at breakfast. Feedback regarding breakfast equipment and additional options is important to us, as it supports the continuous review of our services and helps us accommodate a wider range of guest preferences.

Your remarks are sincerely appreciated, and we value the time you took to share them with us. It was a pleasure to host you, and we hope to have the opportunity to welcome you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Colin
Baross Hotel by
Reviewed: 20/05/2026
Date of experience: 05/2026

Guest has not commented on review

No Public Name
Star Hotel by
Reviewed: 19/05/2026
Date of experience: 05/2026

From the first impression with the taxi that didnt came the overall experiance was bad..

Dear Valued Guest,

First of all, we would like to thank you for choosing our hotel and for taking the time to share your experience with us in such detail.

We were sorry to read that the circumstances surrounding your arrival caused inconvenience to you. However, we would like to clarify that although our hotel does offer airport transfer services for our Guests, this service is available exclusively for an additional fee and is not automatically included in the accommodation booking. The details and conditions of this service are indicated during the reservation process via the Booking.com system. We kindly ask you to review the details of your accommodation booking, as well as any additional services that may have been requested simultaneously, through your Booking.com reservation confirmation.

Following your check-in, our reception colleague immediately contacted the driver concerned, who informed us that he had arrived at the airport prior to the landing of your flight and had waited at the designated meeting point for approximately 40 additional minutes. Based on the information available to us, unfortunately the meeting nevertheless did not take place.

At the same time, we would also like to point out that the transfer service constitutes a separate service from the accommodation reservation itself and, in certain cases, is operated through external partners. Consequently, the investigation and handling of complaints related to such services primarily fall within the responsibility of the respective service provider or the booking intermediary concerned.

Taking all of the above into consideration, we regret to inform you that we are unable to waive or refund the accommodation charges.

Thank you for your understanding. We sincerely hope to have the opportunity to welcome you again in the future under more pleasant circumstances.

Beyond all this, we sincerely hope that you will return to our hotel in the future and that your next stay with us will provide you with a far more pleasant and completely satisfying experience.

Kind regards,
Star Hotel by Mellow Mood Hotels
No Public Name
Impulso Hotel by
Reviewed: 19/05/2026
Date of experience: 05/2026

Guest has not commented on review

No Public Name
Impulso Hotel by
Reviewed: 19/05/2026
Date of experience: 05/2026

El hotel esta cerca de una estacion se metro lo cual facilita el desplazamientose a los principales lugares turísticos. Hotel muy limpio y ademas el personal fue muy amable

Dear Guest,

Thank you for taking the time to share your impressions of your stay.

We are pleased to know that the proximity of the hotel to the metro station contributed to a convenient and enjoyable visit, making it easy to explore the city’s main attractions. It is also rewarding to learn that you found the hotel to be very clean and that our team’s kindness was memorable during your time with us.

Your perfect ratings for the room, cleanliness, and service, as well as your strong recommendation of both Impulso Fashion Hotel and the Mellow Mood Hotels brand, are greatly appreciated. Your feedback encourages us to continue providing high standards of hospitality for all our guests.

Kind regards,
Tibor Kovács
Front Office Supervisor
By Anna G
Star Hotel by
Reviewed: 19/05/2026
Date of experience: 05/2026

Camera silenziosa in posto tranquillo. Staff gentile e disponibile

By Jovan
Promenade Hotel by
Reviewed: 19/05/2026
Date of experience: 05/2026

Great, although some rooms never elevator are noisy.

Dear Jovan,

Thank you for sharing your feedback with us.

We are pleased to hear that you had a great overall experience during your stay. Positive impressions from our guests are always appreciated and serve as valuable encouragement for our team.

We also take note of your comment regarding noise in rooms located closer to the elevator area. As room locations within the building may influence the overall experience, guests are always welcome to inform us of their preferences in advance or during their stay, and our team will gladly do everything possible to assist with available alternatives, subject to availability.

Thank you once again for your remarks. Guest feedback is highly valued and helps us continuously monitor and improve the comfort of our services. We would be pleased to host you again on a future visit.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels
By Luigi
Impulso Hotel by
Reviewed: 19/05/2026
Date of experience: 05/2026

Rilassante...

Dear Luigi,

Thank you for sharing your impressions following your recent stay with us.

We are delighted to know that your experience was so relaxing and that you were highly satisfied with the quality of your room, as well as the standards of cleanliness and service provided during your visit.

Your willingness to recommend both Impulso Fashion Hotel and the Mellow Mood Hotels brand is sincerely appreciated. Your positive feedback encourages our team to continue providing memorable and welcoming experiences for all our guests.

Kind regards,
Tibor Kovács
Front Office Supervisor
No Public Name
Impulso Hotel by
Reviewed: 19/05/2026
Date of experience: 05/2026

Regular a mal el hotel , la ciudad maravillosa

Dear Guest,

Thank you for taking the time to share your feedback with us.

We regret to learn that your experience at the hotel did not meet your expectations. Your comments regarding the room and cleanliness are important and will be taken into consideration as we work to improve the quality of our facilities and services.

We appreciate your acknowledgment of the service provided during your stay. Feedback like yours is invaluable in helping us identify areas where we can do better for our guests.

Kind regards,
Tibor Kovács
Front Office Supervisor