Dear Sezia,

Thank you for sharing your feedback about your stay with us.

We are pleased to hear that overall you enjoyed your visit and had a pleasant experience at our hotel.

At the same time, we take note of your comments regarding the interactions with the staff and the breakfast.

Providing a welcoming and attentive atmosphere is an important part of the service we aim to offer to every guest, and feedback such as yours is valuable in helping us continue to focus on maintaining a friendly and professional environment.

Thank you once again for your review and for choosing to stay with us.

We hope to have the opportunity to welcome you again in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels

Dear Sharma,

Thank you for sharing your feedback on your recent stay with us.

We are pleased to know that our hotel's location offered you convenient access to the city's main attractions, making it easy to explore during your visit. It is also gratifying to hear that you found our team to be especially courteous and attentive throughout your stay.

Your favorable ratings regarding the room quality, cleanliness, and service are greatly appreciated. We are encouraged by your willingness to recommend both Impulso Fashion Hotel and the Mellow Mood Hotels brand, as your input supports our ongoing commitment to creating a welcoming and comfortable environment for all our guests.

Kind regards,
Gábor Puskás
Rooms Division Manager

Dear Sara,

Thank you for taking the time to share your detailed feedback regarding your stay.

We are pleased that you appreciated our central location as well as the daily housekeeping service. Our housekeeping team works carefully to ensure that rooms remain clean and comfortable throughout our guests’ stay, and it is encouraging to know that the regular replacement of towels and the cleaning of cups were noticed positively.

Regarding the room layout, some rooms in our historic city-center building face the inner courtyard rather than the street. While these rooms may have a more limited external view, many guests prefer them for the quieter environment they provide in such a lively central area.

We also note your observations concerning the elevator noise and the bathroom sealing; guest feedback such as yours is valuable in helping us monitor maintenance priorities within the building.

We also appreciate your comments about the breakfast selection and the breakfast area equipment. Our continental breakfast is designed to offer a convenient and hygienic selection for guests starting their day, and feedback from international visitors helps us better understand different expectations and preferences.

Thank you once again for sharing your experience and your observations.

Your comments are valuable and contribute to the ongoing evaluation of our services and facilities.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels