Dear Sara,

Thank you for taking the time to share your detailed feedback regarding your stay.

We are pleased that you appreciated our central location as well as the daily housekeeping service. Our housekeeping team works carefully to ensure that rooms remain clean and comfortable throughout our guests’ stay, and it is encouraging to know that the regular replacement of towels and the cleaning of cups were noticed positively.

Regarding the room layout, some rooms in our historic city-center building face the inner courtyard rather than the street. While these rooms may have a more limited external view, many guests prefer them for the quieter environment they provide in such a lively central area.

We also note your observations concerning the elevator noise and the bathroom sealing; guest feedback such as yours is valuable in helping us monitor maintenance priorities within the building.

We also appreciate your comments about the breakfast selection and the breakfast area equipment. Our continental breakfast is designed to offer a convenient and hygienic selection for guests starting their day, and feedback from international visitors helps us better understand different expectations and preferences.

Thank you once again for sharing your experience and your observations.

Your comments are valuable and contribute to the ongoing evaluation of our services and facilities.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels

Dear Sivoccia,

Thank you for choosing to stay at Promenade City Hotel during your recent visit to Budapest.

We appreciate you taking the time to provide us with feedback about your experience.

We're delighted to see that you had a generally positive experience during your stay.
We value your constructive feedback.

If there is anything specific you'd like to share or if you plan to visit us again, please feel free to reach out.

Thank you for choosing Promenade City Hotel, and we hope to welcome you back soon.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels

Dear Descamps Sébastien,

Thank you for sharing your feedback.

We are very pleased to know that you appreciated our location. Being situated close to many of Budapest’s most popular attractions allows our guests to easily explore the city’s historical landmarks, cultural sites, restaurants, and the beautiful riverside area, all within convenient walking distance.

Our central setting is often highlighted by guests as an ideal base for discovering the vibrant atmosphere of the city, and it is wonderful to know that it contributed positively to your stay.

Thank you once again for your comments.

We look forward to welcoming you again on your next visit to Budapest.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels

Kedves Vendégünk!

Nagyon köszönjük, hogy időt szánt kérdőívünk kitöltésére, és külön köszönjük a magas értékeléseket. Örömmel tölt el bennünket, hogy elégedett volt szállodánk tisztaságával, szolgáltatásainkkal és a reggelivel is.

Reméljük, hogy a jövőben ismét vendégül láthatjuk Önt szállodánkban!

Üdvözlettel:
Kupeczik Mária
Front Office Supervisor

Dear Valued Guest,

We have learned with great sadness, that our standard room did not meet your expectations. You may have found our standard plus rooms more comfortable, that offers more privacy and space for the guests, with openable windows.

We are pleased that our central location within walking distance of so many interesting places was so convenient for you.

Kind regards,
Jancsári Eszter
Front Office Supervisor

Dear Carolina,

Thank you very much for your kind feedback.

We are delighted to hear that you enjoyed your stay and appreciated both the welcoming atmosphere and the friendliness of our staff.

Our team takes great pride in providing attentive and courteous service to ensure that every guest feels comfortable and well cared for throughout their visit.

It is also wonderful to know that our central location contributed positively to your experience. Being situated in the heart of the city allows our guests to easily explore many nearby attractions, restaurants, and cultural highlights.

Your positive comments are greatly appreciated and will certainly be shared with our team.

We look forward to welcoming you again for another enjoyable stay in the future.

Best regards,
Peter Sajtar
Front Office Supervisor
Promenade Hotel by Mellow Mood Hotels