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By Eleni S.
Couple
50-59 years
CityClass Hotel am Heumarkt
Reviewed: 13/12/2025
Date of experience: 12/2025

Very friendly and informative staff. Clean, great accommodations, perfect location.

Dear Eleni,
thank you very much for your wonderful feedback and the excellent ratings. We are delighted to hear that you enjoyed our friendly and helpful staff, the cleanliness, the accommodations, and our perfect location.

We would be very happy to welcome you again at the CityClass Hotel am Heumarkt.

Warm regards Your team at CityClass Hotel am Heumarkt
By Van Looy
Couple
50-59 years
CityClass Hotel am Dom
Reviewed: 12/12/2025
Date of experience: 12/2025

Guest has not commented on review

Beste Ms. Van Looy,

Hartelijk dank voor uw feedback. We waarderen uw opmerkingen over de badkamer en nemen deze graag mee voor verdere verbeteringen. Fijn om te horen dat u onze centrale ligging, de service, het ontbijt en de bar positief heeft ervaren.
Hartelijke groeten Team CityClass Hotel am Dom
By Marc and Sarah
Friends
50-59 years
CityClass Hotel Alter Markt
Reviewed: 12/12/2025
Date of experience: 12/2025

Fabulous

Dear Marc and Sarah, Thank you very much for your fabulous feedback. We are delighted that you enjoyed our location, the cleanliness, the service and our excellent breakfast. We appreciate your comment regarding the room size; the building’s location in the historic Old Town naturally comes with certain structural limitations, but we always do our best to make the rooms as comfortable as possible.
Warm regards Team CityClass Hotel Alter Markt
By Sven Krämer
Couple
40-49 years
CityClass Hotel am Dom
Reviewed: 12/12/2025
Date of experience: 12/2025

Ein super Hotel mit einer absolut genialen Lage direkt am Dom. Das Frühstück war super lecker und reichhaltig. Wir kommen gerne wieder

Lieber Sven,
vielen Dank für Ihre wunderbare Bewertung. Wir freuen uns sehr, dass Ihnen unser Hotel, die einmalige Lage am Dom, Ihr Zimmer mit Balkon sowie unser reichhaltiges Frühstück so gut gefallen haben. Schön, dass Sie einen rundum angenehmen Aufenthalt hatten – wir begrüßen Sie jederzeit gerne wieder.
Herzliche Grüße Team CityClass Hotel am Dom
No Public Name
Couple
50-59 years
CityClass Hotel am Dom
Reviewed: 12/12/2025
Date of experience: 12/2025

Uitstekend

Beste Mr. Borra,
Hartelijk dank voor uw uitstekende beoordeling. We zijn blij te horen dat u tevreden was met de netheid, het vriendelijke team, het ontbijt en onze ligging dicht bij de kerstmarkten en het station.
Hartelijke groeten Team CityClass Hotel am Dom
No Public Name
Friends
50-59 years
CityClass Hotel am Heumarkt
Reviewed: 12/12/2025
Date of experience: 12/2025

Zeer goed, enkel de korting voor de parkeergarage werkte niet waardoor we het volledige bedrag moesten betalen.

Beste Huysmans,

hartelijk dank voor uw mooie beoordeling en de uitstekende scores. Fijn om te horen dat u tevreden was met de kamer, de netheid, onze vriendelijke ontvangst en het uitgebreide ontbijt.
Het spijt ons te vernemen dat de korting voor de parkeergarage niet correct werd toegepast. Dank voor uw melding — wij zullen dit intern nakijken zodat dit in de toekomst niet meer voorkomt.
We hopen u graag opnieuw te mogen verwelkomen in het CityClass Hotel am Heumarkt.

Met vriendelijke groet Uw team van het CityClass Hotel am Heumarkt
No Public Name
Couple
60-69 years
CityClass Hotel Alter Markt
Reviewed: 12/12/2025
Date of experience: 12/2025

Very pleasant stay for Christmas markets and sight seeing

Dear Mr. Macalister,

thank you very much for your wonderful feedback and the excellent ratings. We are delighted to hear that you had a very pleasant stay during the Christmas markets and sightseeing, and that you appreciated our convenient location, clean rooms, and overall service.
A special thank you for mentioning Elisa — we are happy to hear she was able to assist you with your dinner reservation.
We would be pleased to welcome you back to the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
By Gordon
Couple
50-59 years
CityClass Hotel am Dom
Reviewed: 12/12/2025
Date of experience: 12/2025

Lovely hotel but our room overlooked the market and at times was noisy.

Dear Gordon,
thank you for your kind feedback and the positive ratings. We are glad you enjoyed our excellent location, the clean rooms, and the good bar service.
We appreciate your comments regarding the room size, market noise, and reception response times and will review these points internally.
We hope to welcome you back to the CityClass Hotel am Dom.

Warm regards
Your team at CityClass Hotel am Dom
No Public Name
Friends
50-59 years
CityClass Hotel am Dom
Reviewed: 11/12/2025
Date of experience: 12/2025

Had a very good stay

Dear Mr. Thomson,

thank you very much for your positive feedback and the excellent ratings. We are delighted to hear that you had a very good stay and that you were especially satisfied with the room, location, cleanliness, and service.

We would be happy to welcome you back to the CityClass Hotel am Dom.

Warm regards Your team at CityClass Hotel am Dom
By Justine
Business
60-69 years
CityClass Hotel am Dom
Reviewed: 11/12/2025
Date of experience: 12/2025

Alles prima! Jederzeit wieder

Liebe Justine,
herzlichen Dank für Ihr tolles Feedback und die hervorragenden Bewertungen. Es freut uns sehr, dass Sie mit Ihrem Aufenthalt rundum zufrieden waren und besonders unser Frühstück sowie die Zimmer und Sauberkeit so positiv hervorgehoben haben.
Wir würden uns freuen, Sie jederzeit wieder im CityClass Hotel am Dom begrüßen zu dürfen.

Herzliche Grüße Ihr Team vom CityClass Hotel am Dom