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No Public Name
Group
20-29 years
CityClass Hotel Alter Markt
Reviewed: 21/11/2025
Date of experience: 11/2025

Sehr schönes Hotel, nette Bedienung und guter Service.

Lieber Herr Grothoff,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Es freut uns sehr, dass Ihnen unser Hotel, die Lage und das Zimmer gefallen haben. Wir bedauern jedoch, dass die Sauberkeit nicht Ihren Erwartungen entsprach, und entschuldigen uns dafür. Ihre Rückmeldung hilft uns, unseren Service zu verbessern. Wir hoffen, Sie bei Ihrem nächsten Aufenthalt von unserer gewohnten Qualität überzeugen zu können.
Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Connie Graham
Couple
60-69 years
CityClass Hotel am Dom
Reviewed: 21/11/2025
Date of experience: 11/2025

Great location, comfortable room.

Dear Connie
Thank you for sharing your feedback. We’re delighted that you enjoyed our great location and appreciated the price. Your comments are valuable to us and help improve our service. We hope to welcome you back to CityClass Hotel am Dom in the future.
Warm regards
Your team at CityClass Hotel am Dom
By Jess
Family
30-39 years
CityClass Hotel Alter Markt
Reviewed: 20/11/2025
Date of experience: 11/2025

Great!

Dear Jess,
Thank you so much for your wonderful review and the many positive comments about our location, cleanliness, service, and breakfast. We are delighted to hear that you felt completely comfortable during your stay with us.
We truly appreciate your suggestion regarding a full-length mirror and additional hooks – feedback like yours helps us to further improve the comfort for our guests.
We look forward to welcoming you back soon!
Warm regards,
Your team at CityClass Hotel Alter Markt
No Public Name
Couple
30-39 years
CityClass Hotel am Heumarkt
Reviewed: 20/11/2025
Date of experience: 11/2025

Guest has not commented on review

Dear Sayaka,
Thank you for taking the time to complete our survey and share your impressions. We are delighted to hear that you were satisfied with the cleanliness and service – especially that our team member was able to assist you with the train connections.
We regret that the room and the value for money did not meet your expectations. Your feedback helps us to make targeted improvements in these areas. We also take your comment regarding the surroundings seriously and will review how we can provide our guests with an even greater sense of security.
We would be happy to welcome you back on your next visit to Cologne and provide you with a thoroughly pleasant experience.
Kind regards,
Your team at CityClass Hotel am Heumarkt
No Public Name
Couple
60-69 years
CityClass Hotel am Dom
Reviewed: 19/11/2025
Date of experience: 11/2025

Guest has not commented on review

Dear Mr. Shapiro,
Thank you so much for your outstanding feedback! We are thrilled to hear that you enjoyed our unbeatable location, the cleanliness, and our service. It’s great to know you appreciated the breakfast as well. We look forward to welcoming you back to CityClass Hotel am Dom on your next visit to Cologne.
Warm regards
Your team at CityClass Hotel am Dom
No Public Name
Business
60-69 years
CityClass Hotel Alter Markt
Reviewed: 19/11/2025
Date of experience: 11/2025

Guest has not commented on review

Dear Mr. Antunes Gameiro,
Thank you very much for your excellent review! We are delighted to hear that you were completely satisfied with your stay and our service. We look forward to welcoming you back again soon.
Warm regards
Your team at CityClass Hotel Alter Markt
By Kopperschmidt
Business
60-69 years
CityClass Hotel Alter Markt
Reviewed: 19/11/2025
Date of experience: 11/2025

Guest has not commented on review

Lieber Herr Kopperschmidt,
vielen Dank für Ihr ausführliches Feedback. Es freut uns sehr, dass Ihnen die Lage, Sauberkeit und unser Service gefallen haben. Ihre Hinweise zum Preis, dem fehlenden Haken sowie dem frischen Obst beim Frühstück nehmen wir gerne auf, um unseren Service weiter zu verbessern. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Roci
Couple
50-59 years
CityClass Hotel am Dom
Reviewed: 18/11/2025
Date of experience: 11/2025

Muy agradable. Hotel situación inmejorable

Estimada Roci,
Muchas gracias por su valoración positiva y sus comentarios. Nos alegra saber que la ubicación de nuestro hotel y su estancia en general fueron de su agrado.
Tomamos nota de su sugerencia sobre ofrecer más opciones de comida y snacks en el bar; este tipo de recomendaciones nos ayuda a mejorar continuamente nuestro servicio.
¡Será un placer darle la bienvenida nuevamente en el CityClass Hotel am Dom!
Saludos cordiales,
Su equipo del CityClass Hotel am Dom
By C.Grimm
Business
50-59 years
CityClass Hotel am Dom
Reviewed: 17/11/2025
Date of experience: 11/2025

Hervorragende Lage, sehr freundliches und zugewandtes Personal, Zimmer gut, Frühstück mit kleinen Details und sehr nett arrangiert. Smalltalk für jeden Gast.

Liebe Frau Grimm,
vielen Dank für Ihr positives Feedback. Es freut uns sehr, dass Sie unsere hervorragende Lage, das freundliche Personal und das liebevoll arrangierte Frühstück genossen haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Herzliche Grüße
Ihr Team vom CityClass Hotel am Dom
No Public Name
Business
70-79 years
CityClass Hotel am Dom
Reviewed: 16/11/2025
Date of experience: 11/2025

Perfect location, very good staff, always helpful!

Dear Ms. Groueva-Andreeva
thank you very much for your wonderful feedback! We are delighted that you enjoyed our perfect location and appreciated the helpfulness of our staff. We look forward to welcoming you back soon.
Best regards
Your team at CityClass Hotel am Dom