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No Public Name
Business
50-59 years
CityClass Hotel am Heumarkt
Reviewed: 16/12/2025
Date of experience: 12/2025

Jederzeit gerne wieder, SOFERN ein Zimmer in den oberen Stockwerken verfügbar wäre - andernfalls lieber nicht mehr :-).

Vielen Dank für Ihr Feedback und die guten Bewertungen. Wir freuen uns, dass Ihnen unsere Lage, Sauberkeit und der Service so gut gefallen haben.

Gleichzeitig bedauern wir, dass Ihr Zimmer im unteren Stockwerk durch den Bereich vor dem Hoteleingang zu laut war. Ihren Hinweis nehmen wir sehr ernst. Gerne versuchen wir bei einem zukünftigen Aufenthalt ein Zimmer in den oberen Etagen für Sie zu berücksichtigen.

Wir würden uns freuen, Sie wieder im CityClass Hotel am Heumarkt begrüßen zu dürfen.

Herzliche Grüße Ihr Team vom CityClass Hotel am Heumarkt
By Mark Edward Mifsud Grima
Couple
40-49 years
CityClass Hotel am Heumarkt
Reviewed: 15/12/2025
Date of experience: 12/2025

Guest has not commented on review

Dear Mark,

thank you very much for your feedback and the great ratings. We are happy to hear that you appreciated our central location, the cleanliness, and the helpfulness of our front desk team.
We’re sorry to hear about the noise at night and that the pillows were not comfortable for you. Your comments are very valuable to us, and we will review these points internally to improve the guest experience.
We hope to welcome you again at the CityClass Hotel am Heumarkt.

Warm regards Your team at CityClass Hotel am Heumarkt
No Public Name
Family
50-59 years
CityClass Hotel am Dom
Reviewed: 15/12/2025
Date of experience: 12/2025

Very good, great location

Dear Guest
thank you very much for your great feedback and the excellent ratings. We are delighted to hear that you enjoyed your stay and especially appreciated our central location.
It’s wonderful to know that you were satisfied with your room, the service, the cleanliness, and that you enjoyed both our breakfast and the bar.
We would be very happy to welcome you again at the CityClass Hotel am Dom.

Warm regards Your team at CityClass Hotel am Dom
No Public Name
Friends
40-49 years
CityClass Hotel Alter Markt
Reviewed: 14/12/2025
Date of experience: 12/2025

A good experience overall, just a couple of things that would’ve made our stay a little better.

Dear Darren,
thank you very much for your feedback and the positive ratings. We are pleased to hear that you had a good overall experience and that our location, cleanliness, service, and breakfast selection met your expectations.
Thank you as well for your helpful comments regarding the wardrobe, the tea and coffee facilities, and the water replenishment. We appreciate you bringing these points to our attention, as they help us improve the guest experience.
We hope to have the pleasure of welcoming you again at the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
No Public Name
Friends
30-39 years
CityClass Hotel am Heumarkt
Reviewed: 14/12/2025
Date of experience: 12/2025

Perfecte locatie, enorm vriendelijke medewerkers, proper en hygiënisch!

Beste Gast,
hartelijk dank voor uw mooie beoordeling en de uitstekende scores. Wat fijn om te horen dat u onze perfecte locatie, de vriendelijkheid van onze medewerkers en de netheid van het hotel zo waardeerde.

Bedankt ook voor uw feedback over de badkamer. We begrijpen dat de beperkte ruimte niet altijd ideaal is en waarderen uw opmerking zeer.

We hopen u in de toekomst opnieuw te mogen verwelkomen in het CityClass Hotel am Heumarkt.

Met vriendelijke groet Uw team van CityClass Hotel am Heumarkt
By Ralph Lawton
Couple
70-79 years
CityClass Hotel Alter Markt
Reviewed: 14/12/2025
Date of experience: 12/2025

Very, very good

Dear Ralph,
thank you very much for your excellent feedback and perfect ratings. We are delighted that you enjoyed your room with a view of the Dom, our unbeatable location right beside the Old Market Christmas Market, and the cleanliness and service of our hotel.
A special thank‑you for your kind words about our front desk team and Marc — he will be thrilled to hear your praise.
We hope to welcome you again at the CityClass Hotel Alter Markt.

Warm regards Your team at CityClass Hotel Alter Markt
By Hendriks
Business
40-49 years
CityClass Hotel Alter Markt
Reviewed: 14/12/2025
Date of experience: 12/2025

Guest has not commented on review

Beste gast,
hartelijk dank voor uw zeer goede beoordelingen. We zijn blij te horen dat u tevreden was over uw kamer, de netheid, onze service en natuurlijk onze centrale ligging.
Ook fijn dat het ontbijt zo goed in de smaak viel.
We hopen u binnenkort opnieuw te mogen verwelkomen in het CityClass Hotel Alter Markt.

Met vriendelijke groet Uw team van CityClass Hotel Alter Markt
No Public Name
Family
70-79 years
CityClass Hotel am Heumarkt
Reviewed: 14/12/2025
Date of experience: 12/2025

We booked this hotel for my parents’ 50th wedding anniversary and it was a wonderful choice. The room was beautifully decorated; the staff clearly put a lot of effort into it and it was truly appreciated. The location of the hotel could not be better. Highly recommended for a special occasion.

Dear Gunther,
thank you very much for your wonderful feedback and the excellent ratings. We are truly honoured that you chose our hotel to celebrate your parents’ 50th wedding anniversary. It is great to hear that the room decoration and the efforts of our team made this special occasion even more memorable.
We are also delighted that you enjoyed our unbeatable location and that you would highly recommend us.

We would be very happy to welcome you and your family again at the CityClass Hotel am Heumarkt.

Warm regards Your team at CityClass Hotel am Heumarkt
By Nicola Farmer
Family
40-49 years
CityClass Hotel am Dom
Reviewed: 14/12/2025
Date of experience: 12/2025

We throughly enjoyed every aspect of our stay and would highly recommend the hotel and would definitely stay again on a return trip. Hotel is central and everything is within walking distance.
Friendly staff and absolutely clean facilities what everyone looks for.

Dear Nicola,
thank you so much for your wonderful and detailed feedback. We are delighted to hear that you thoroughly enjoyed every aspect of your stay and that our central location, friendly staff, and clean facilities made your visit so pleasant.

It’s great to know that you slept well, enjoyed the view of the Cathedral and its morning bells, and appreciated both our breakfast selection and the service at our bar. Your kind words truly mean a lot to us.

We would be very happy to welcome you again on your next trip to Cologne.

Warm regards Your team at CityClass Hotel am Dom
By Eleni S.
Couple
50-59 years
CityClass Hotel am Heumarkt
Reviewed: 13/12/2025
Date of experience: 12/2025

Very friendly and informative staff. Clean, great accommodations, perfect location.

Dear Eleni,
thank you very much for your wonderful feedback and the excellent ratings. We are delighted to hear that you enjoyed our friendly and helpful staff, the cleanliness, the accommodations, and our perfect location.

We would be very happy to welcome you again at the CityClass Hotel am Heumarkt.

Warm regards Your team at CityClass Hotel am Heumarkt