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By Melonie Makinson
Couple
50-59 years
CityClass Hotel am Heumarkt
Reviewed: 08/12/2025
Date of experience: 12/2025

Breakfast was very good.
Need a new toaster mind

Dear Melonie, thank you very much for your kind feedback and the excellent ratings. We are delighted that you enjoyed our breakfast, the cleanliness of the hotel, the comfort of the beds, and the friendliness of our staff. At the same time, we appreciate your constructive remark regarding the toaster and will take this into consideration for improvement. We also note your comment about the price perception and will keep this in mind. We hope to welcome you again at the CityClass Hotel am Heumarkt for another pleasant stay.

Kind regards Your team at CityClass Hotel am Heumarkt
By Peter
Couple
50-59 years
CityClass Hotel Alter Markt
Reviewed: 08/12/2025
Date of experience: 12/2025

Heel uitgebreid ontbijt

Beste Peter, hartelijk dank voor uw positieve feedback en de mooie scores. We zijn erg blij dat u ons uitgebreide ontbijt zo gewaardeerd heeft en dat u tevreden was met de locatie, de netheid en onze service. Uw opmerkingen helpen ons om onze kwaliteit verder te verbeteren. We hopen u binnenkort opnieuw te mogen verwelkomen in het CityClass Hotel Alter Markt.

Met vriendelijke groet Uw team van CityClass Hotel Alter Markt
By Michael
Couple
50-59 years
CityClass Hotel am Heumarkt
Reviewed: 07/12/2025
Date of experience: 12/2025

Très bon Hôtel bien placé et du personnel très sympas Je le recommanderai volontié

Cher Michael,

nous vous remercions chaleureusement pour votre excellente appréciation et vos très bonnes notes. Nous sommes ravis que vous ayez apprécié l’emplacement central de notre hôtel, la sympathie de notre personnel ainsi que la qualité du service et du petit-déjeuner. Votre recommandation nous fait particulièrement plaisir et nous espérons avoir le plaisir de vous accueillir à nouveau au CityClass Hotel am Heumarkt.

Cordialement Votre équipe du CityClass Hotel am Heumarkt
By Paula
Couple
30-39 years
CityClass Hotel am Dom
Reviewed: 07/12/2025
Date of experience: 12/2025

Guest has not commented on review

Dear Aref, thank you very much for your positive feedback about our hotel. We are delighted to hear that you were satisfied with your stay. We hope to welcome you again soon at the CityClass Hotel am Dom.

Kind regards Your team at CityClass Hotel am Dom
By Nicola Thompson
Couple
50-59 years
CityClass Hotel am Dom
Reviewed: 07/12/2025
Date of experience: 12/2025

Guest has not commented on review

Dear Nicola, thank you very much for sharing your detailed feedback with us. We are pleased to hear that you appreciated our central location, the breakfast, and the friendly service from our staff, especially the gentleman who welcomed you on arrival. At the same time, we are truly sorry for the shortcomings you experienced regarding housekeeping and room cleanliness, as well as the lighting and replenishment of amenities. Please be assured that we take your comments seriously and will address them with our team to improve our standards. We hope to have the opportunity to welcome you again at the CityClass Hotel am Dom and provide you with a more flawless experience.

Kind regards Your team at CityClass Hotel am Dom
By Moyrapugh
Friends
30-39 years
CityClass Hotel am Heumarkt
Reviewed: 07/12/2025
Date of experience: 12/2025

Very nice rooms in central location

Dear Guest,

thank you very much for your excellent feedback and the perfect ratings. We are delighted that you enjoyed the very nice rooms, the central location, and the cleanliness and service of our hotel. It is also wonderful to hear that you appreciated the breakfast. We look forward to welcoming you again at the CityClass Hotel am Heumarkt.

Kind regards Your team at CityClass Hotel am Heumarkt
By Laura
Family
30-39 years
CityClass Hotel am Heumarkt
Reviewed: 07/12/2025
Date of experience: 12/2025

Brilliant. Smooth check in, friendly service, comfy room and fantastic breakfast.

Dear Laura,

thank you very much for your wonderful feedback and the excellent ratings. We are delighted that you enjoyed the smooth check-in, the friendly service, the comfort of your room, and the fantastic breakfast. Your kind words mean a lot to us, and we look forward to welcoming you again at the CityClass Hotel am Heumarkt.

Kind regards Your team at CityClass Hotel am Heumarkt
No Public Name
Business
30-39 years
CityClass Hotel am Dom
Reviewed: 07/12/2025
Date of experience: 12/2025

Guest has not commented on review

Liebe Frau Bauckhage,

vielen Dank für Ihre sehr gute Bewertung und die positiven Rückmeldungen zu Ihrem Aufenthalt. Es freut uns besonders, dass Sie mit der Sauberkeit, dem Service, der Lage und dem Zimmer so zufrieden waren und auch das Frühstück genießen konnten. Ihre Anmerkung zum Preisempfinden nehmen wir gerne auf und werden sie in unsere weiteren Überlegungen einfließen lassen. Wir freuen uns darauf, Sie bald wieder im CityClass Hotel am Dom begrüßen zu dürfen.

Herzliche Grüße Ihr Team vom CityClass Hotel am Dom
By Laeremans Guido
Friends
60-69 years
CityClass Hotel am Dom
Reviewed: 07/12/2025
Date of experience: 12/2025

Guest has not commented on review

Beste Guido, hartelijk dank voor uw uitstekende beoordeling en de positieve opmerkingen over uw verblijf. We zijn erg blij dat u tevreden was met de ligging, de netheid en onze service. Het is bijzonder fijn om te horen dat u zowel van het ontbijt als van een bezoek aan onze bar heeft genoten. We kijken ernaar uit u binnenkort opnieuw te mogen verwelkomen in het CityClass Hotel am Dom.

Met vriendelijke groet Uw team van CityClass Hotel am Dom
By Kim
Couple
50-59 years
CityClass Hotel am Dom
Reviewed: 07/12/2025
Date of experience: 12/2025

Extremely central location. Very convenient. The room was clean and a decent size. The perfumed scent in the ventilation system was horrible. Overwhelming and gave me a headache. We would have checked out if we couldn’t clear the scent from our room by opening the windows

Dear Kim, thank you very much for your feedback and for highlighting the positive aspects of your stay, such as our central location, the cleanliness, and the size of the room. We are truly sorry to hear that the perfumed scent in the ventilation system caused you discomfort. Your remarks are very important to us, and we will carefully review them to improve the experience for our guests. We hope to welcome you again at the CityClass Hotel am Dom under even better conditions.

Kind regards Your team at CityClass Hotel am Dom