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By Duncan
Alone
50-59 years
CityClass Hotel Alter Markt
Reviewed: 30/12/2025
Date of experience: 12/2025

Good and very good location

Dear Duncan,
thank you very much for your great feedback. We’re delighted that you enjoyed your stay and appreciated our very good location as well as the excellent ratings you gave us.

We hope to welcome you again on your next visit to Cologne.

Warm greetings
Your CityClass Hotel Alter Markt Team
No Public Name
Couple
60-69 years
CityClass Hotel Alter Markt
Reviewed: 30/12/2025
Date of experience: 12/2025

My wife and I would stay again. We came for the Christmas markets and other sights. The road train and a large market were just outside the hotel entrance, so we could walk or ride everywhere. The chocolate museum is recommended. Just before Christmas, all the restaurants were very busy in the evenings, so if you can book in advance or wait!

Dear Mr. Wasilewski,
thank you for your kind feedback. We’re glad you and your wife enjoyed our location, the spotless room and the helpful staff.

We appreciate your comments about the room layout and will keep them in mind. We hope to welcome you both again on your next visit to Cologne.

Warm greetings
Your CityClass Hotel Alter Markt Team
No Public Name
Family
70-79 years
CityClass Hotel am Dom
Reviewed: 30/12/2025
Date of experience: 12/2025

Daniella and Kerwit (I am not spelling his name correctly) went the extra mile to help us. Also, Nadia was kind. Please hire more people like them.

Dear Leyva,
thank you very much for your wonderful feedback. We are delighted to hear that Daniella, Kerwit and Nadia made such a positive impression and went above and beyond to assist you. We will gladly share your kind words with them.

We also appreciate your comments regarding pricing and will take them into consideration. It’s great to know that you enjoyed your room, the cleanliness, the location, the service, and our breakfast selection.

We would be very happy to welcome you back on your next visit to Cologne.

Warm greetings
Your CityClass Hotel am Dom Team
By David
Couple
20-29 years
CityClass Hotel am Heumarkt
Reviewed: 28/12/2025
Date of experience: 12/2025

We really enjoyed our stay! It was a great location for the Christmas markets and a very fair price.

Dear David,
thank you very much for your wonderful feedback. We’re delighted to hear that you really enjoyed your stay and that our location near the Christmas markets, as well as the fair price, contributed to a great experience.

We truly appreciate your excellent ratings across all categories and hope to welcome you back on your next visit to Cologne.

Warm greetings
Your CityClass Hotel am Heumarkt Team
By Micha
Couple
50-59 years
CityClass Hotel am Dom
Reviewed: 28/12/2025
Date of experience: 12/2025

Prima

Lieber Micha,
vielen Dank für Ihr positives Feedback. Es freut uns sehr, dass Sie mit Ihrem Aufenthalt, der Sauberkeit, unserem Service und unserer zentralen Lage so zufrieden waren.

Schön auch zu hören, dass Sie sowohl unser Frühstück als auch die Bar genutzt haben.

Wir würden uns freuen, Sie bei Ihrem nächsten Besuch in Köln wieder begrüßen zu dürfen.

Herzliche Grüße
Ihr Team vom CityClass Hotel am Dom
By Patrick
Couple
50-59 years
CityClass Hotel am Heumarkt
Reviewed: 28/12/2025
Date of experience: 12/2025

We zijn zeer tevreden van ons verblijf.
Heel vriendelijk personeel. Proper hotel, lekker ontbijt.

Beste Patrick,
hartelijk dank voor uw prachtige feedback. Wat fijn om te horen dat u zo tevreden was over uw verblijf, ons vriendelijke personeel, de netheid van het hotel en het lekkere ontbijt.
Het doet ons ook plezier dat de glutenvrije en lactosevrije producten goed voorzien waren voor uw vrouw.
We hopen u bij een volgend bezoek aan Keulen opnieuw te mogen verwelkomen.

Hartelijke groeten
Het team van CityClass Hotel am Heumarkt
By Leandro
Couple
50-59 years
CityClass Hotel am Heumarkt
Reviewed: 28/12/2025
Date of experience: 12/2025

Fantastic

Dear Leandro,
thank you very much for your fantastic feedback and the excellent ratings across all categories. We’re delighted to hear that you enjoyed the clean and comfortable room, the daily housekeeping service, our central location and the breakfast.

We would be very happy to welcome you again on your next visit to Cologne.

Warm greetings
Your CityClass Hotel am Heumarkt Team
No Public Name
Family
50-59 years
CityClass Hotel am Dom
Reviewed: 28/12/2025
Date of experience: 12/2025

All good!

Dear Guest,
thank you very much for your positive feedback. We’re happy to hear that you enjoyed your stay and appreciated the room, location, service and breakfast.
We’re sorry about the dog hair on the carpet and will address this with our housekeeping team to ensure better attention in the future.
We hope to welcome you again on your next visit to Cologne.

Warm greetings
Your CityClass Hotel am Dom Team
By Eitan Mark Goldberg
Couple
40-49 years
CityClass Hotel Alter Markt
Reviewed: 26/12/2025
Date of experience: 12/2025

Very good hotel very recommended

Lieber Eitan,
herzlichen Dank für Ihre hervorragende Bewertung und die vielen positiven Rückmeldungen. Es freut uns sehr, dass Sie unser Hotel als „absolut empfehlenswert“ beschreiben und in allen Bereichen die Bestnote vergeben haben.

Besonders schön zu hören ist, dass Sie sich in Ihrem gemütlichen Zimmer mit Blick auf den Weihnachtsmarkt wohlgefühlt haben und sowohl Sauberkeit als auch Service und Frühstück überzeugen konnten.

Wir würden uns freuen, Sie bald wieder bei uns am Alter Markt begrüßen zu dürfen.

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Olga B.
Friends
50-59 years
CityClass Hotel am Dom
Reviewed: 26/12/2025
Date of experience: 12/2025

Guest has not commented on review

Liebe Olga,
herzlichen Dank für Ihre hervorragende Bewertung. Wir freuen uns sehr, dass Sie in allen Bereichen vollkommen zufrieden waren und uns überall die Bestnote gegeben haben – vom Zimmer über die Sauberkeit bis hin zum Service und Frühstück.

Es ist schön zu hören, dass Sie Ihren Aufenthalt bei uns so rundum genießen konnten.

Wir würden uns freuen, Sie bald wieder im CityClass Hotel am Dom begrüßen zu dürfen.

Herzliche Grüße
Ihr Team vom CityClass Hotel am Dom