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By Gendler
Business
50-59 years
CityClass Hotel am Dom
Reviewed: 31/10/2025
Date of experience: 10/2025

Good location
Great breakfast
Clean and comfortable room
Nice staff

No Public Name
Business
40-49 years
CityClass Hotel am Dom
Reviewed: 31/10/2025
Date of experience: 10/2025

Guest has not commented on review

By Mark Waite
Business
50-59 years
CityClass Hotel am Dom
Reviewed: 31/10/2025
Date of experience: 10/2025

Brilliant hotel with excellent facilities and good staff.

No Public Name
Business
40-49 years
CityClass Hotel am Dom
Reviewed: 31/10/2025
Date of experience: 10/2025

Guest has not commented on review

By De Muynck
Couple
60-69 years
CityClass Hotel Alter Markt
Reviewed: 29/10/2025
Date of experience: 10/2025

Goed en gezellig

Beste De Muynck,
Hartelijk dank voor uw positieve beoordeling.
We zijn blij dat u uw verblijf als goed en gezellig heeft ervaren.
Uw complimenten over de netheid, de ligging en het vriendelijke personeel waarderen we zeer – en ook fijn om te horen dat het ontbijt goed bevallen is, inclusief de mogelijkheid voor glutenvrije broodjes.
We hopen u snel weer te mogen verwelkomen!
Hartelijke groeten
Het team van CityClass Hotel Alter Markt
No Public Name
Business
30-39 years
CityClass Hotel Alter Markt
Reviewed: 29/10/2025
Date of experience: 10/2025

Guest has not commented on review

Sehr geehrter Herr Müller,
vielen Dank für Ihre Rückmeldung und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Es tut uns leid zu hören, dass Sie mit der Raumtemperatur und dem Rauchgeruch unzufrieden waren. Ihre Hinweise sind für uns sehr wertvoll und helfen uns, die Qualität unseres Hauses weiter zu verbessern.
Umso mehr freut es uns, dass Sie unsere zentrale Lage, die Sauberkeit und den Service positiv bewertet haben.
Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
No Public Name
Couple
60-69 years
CityClass Hotel am Dom
Reviewed: 29/10/2025
Date of experience: 10/2025

We had a wonderful stay in Cologne, and were pleased that we stayed at CityClass Hotel.

Dear Visser

Thank you very much for your wonderful feedback.
We’re delighted to hear that you had a great stay in Cologne and that you were pleased with your experience at CityClass Hotel am Dom.
Your kind words about our location, cleanliness, comfort, and service are truly appreciated.

We hope to welcome you again soon!

Warm regards
Your team at CityClass Hotel am Dom

No Public Name
Business
50-59 years
CityClass Hotel am Heumarkt
Reviewed: 28/10/2025
Date of experience: 10/2025

Guest has not commented on review

Liebe Frau Tomasetti,
Vielen Dank für Ihre Bewertung und Ihre Rückmeldung. Es freut uns, dass Ihnen unsere zentrale Lage und der Service gefallen haben.
Ihre Hinweise zu Zimmer und Sauberkeit nehmen wir ernst und werden sie intern weitergeben, um unseren Standard weiter zu verbessern.
Herzliche Grüße
Ihr CityClass Hotel am Heumarkt Team
No Public Name
Family
60-69 years
CityClass Hotel Alter Markt
Reviewed: 28/10/2025
Date of experience: 10/2025

Very good...

Dear Rackow,
Thank you very much for your feedback. We're happy to hear that you enjoyed your stay and appreciated the spacious room, great location, and helpful service — especially Daniel!
We’re sorry to hear that the breakfast experience didn’t fully meet your expectations. Your suggestions regarding pricing and the coffee station are very valuable and will be taken into consideration.
Warm regards
Your CityClass Hotel Alter Markt Team
No Public Name
Business
40-49 years
CityClass Hotel am Dom
Reviewed: 27/10/2025
Date of experience: 10/2025

Guest has not commented on review

Dear Liu,
Thank you for sharing your feedback. We’re glad to hear that you were generally satisfied with your stay.
We appreciate your comments regarding room, cleanliness, and breakfast — they help us to improve and provide a better experience for our guests.
Warm regards
Your CityClass Hotel am Dom Team