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By Ben H.Slothouber
Family
70-79 years
CityClass Hotel am Dom
Reviewed: 03/01/2026
Date of experience: 01/2026

Bij volgend bezoek aan Keulen zeker dit hotel.

No Public Name
Couple
50-59 years
CityClass Hotel am Dom
Reviewed: 02/01/2026
Date of experience: 01/2026

Great spot for a short trip

No Public Name
Family
40-49 years
CityClass Hotel Alter Markt
Reviewed: 02/01/2026
Date of experience: 01/2026

A very nice stay, comfortable rooms (but too warm and the air-conditioner seemed to not lower when changed) and a great location.

Lieber Herr Sookdeo,

vielen Dank für Ihre positive Rückmeldung zu Zimmer, Lage und unserem Team. Es freut uns sehr, dass Sie Ihren Aufenthalt genießen konnten.

Für die nicht erfolgte Zimmerreinigung und die zu warme Raumtemperatur möchten wir uns entschuldigen – wir prüfen das intern. Schön, dass Ihnen unser Frühstück gefallen hat.

Herzliche Grüße
No Public Name
Couple
50-59 years
CityClass Hotel Alter Markt
Reviewed: 02/01/2026
Date of experience: 01/2026

Guest has not commented on review

Lieber Gast,
vielen Dank für Ihre hervorragende Bewertung und die tollen Rückmeldungen zu Preisempfinden, Sauberkeit, Service und Ihrem Aufenthalt insgesamt. Es freut uns sehr, dass Sie sich bei uns wohlgefühlt haben.

Vielleicht dürfen wir Sie bei Ihrem nächsten Besuch auch zum Frühstück begrüßen – wir würden uns freuen.

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By Beeckmans Marc
Family
60-69 years
CityClass Hotel Alter Markt
Reviewed: 02/01/2026
Date of experience: 01/2026

Geen parking (nog thans geselecteerd) moesten in een te betalen parking gaan parkeren, geen fitnessroom. Dit alles was een kost van 100 euro.

By Pedro
Couple
20-29 years
CityClass Hotel Alter Markt
Reviewed: 01/01/2026
Date of experience: 01/2026

Muito bom!

Lieber Pedro,
vielen Dank für Ihre positive Rückmeldung und die guten Bewertungen. Es freut uns sehr, dass Sie besonders mit unserem Service, der Sauberkeit und dem Komfort zufrieden waren.

Vielen Dank auch für Ihren Hinweis zum Licht im Zimmer – solche Anmerkungen helfen uns, weiter besser zu werden.

Wir würden uns freuen, Sie bald wieder im CityClass Hotel Alter Markt begrüßen zu dürfen.

Herzliche Grüße
Ihr Team vom CityClass Hotel Alter Markt
By KellyK
Group
40-49 years
CityClass Hotel am Dom
Reviewed: 31/12/2025
Date of experience: 12/2025

Where do I even begin? Let’s start with the pillows—or as I like to call them, “decorative fabric pancakes.” I’ve slept on thicker napkins at IHOP. These pillows were so flat I’m pretty sure they were actually just pillowcases that forgot their purpose in life. I spent the entire night wondering if I was supposed to stack all six of them to achieve the height of one normal pillow, or if this was some kind of European minimalist sleep experiment I wasn’t cool enough to understand.
Then there were the nightly raves. I say “raves” because I’m choosing to believe the constant floor-pounding was from a very enthusiastic event downstairs and not, say, a family of elephants learning riverdance. Either way, I got a free percussion concert every evening from roughly 8 PM until my will to live. The rhythm was surprisingly consistent—I almost started rating each night’s performance.
But the real plot twist came at check-in when Stale Al (and yes, that’s what I’m calling him because that interaction was about as fresh as week-old bread) charged me €49 per night for my kid’s friend who was staying one night. I’ve paid less for actual hotel rooms. I wanted to ask if that included a personal butler or at least a pillow with some stuffing, but alas.
Will I be returning? Only if I develop a sudden passion for crepe-textured bedding and surprise surcharges. Otherwise, I’ll be taking my business—and my kid’s friends—elsewhere.

By La Flaca
Alone
60-69 years
CityClass Hotel am Dom
Reviewed: 30/12/2025
Date of experience: 12/2025

Mijn algemene ervaring van het hotel is prima.
De eenpersoon kamer was keurig , niet claustrofobisch klein en een heerlijk bed en dekbed! De locatie is gewoon perfect, je zitten echt op loopafstand van alles. Maar met de ervaringen die ik in andere 4 sterren hotels heb gehad, is dit hotel meer een goede 3 sterren.

Beste Gast
hartelijk dank voor uw uitgebreide feedback. Fijn om te horen dat u de locatie perfect vond en goed heeft geslapen in de kamer met uitzicht op de Dom.

We vinden het jammer dat bepaalde aspecten, zoals de vloerbedekking, de waterkoker en het beperkte tv‑zenderaanbod, niet volledig aan uw verwachtingen voldeden. Uw opmerkingen nemen we serieus en geven we intern door.

We hopen dat u ondanks deze punten een prettig verblijf heeft gehad en zouden u graag opnieuw verwelkomen bij een volgend bezoek aan Keulen.

Met vriendelijke groet
Het team van CityClass Hotel am Dom
By Duncan
Alone
50-59 years
CityClass Hotel Alter Markt
Reviewed: 30/12/2025
Date of experience: 12/2025

Good and very good location

Dear Duncan,
thank you very much for your great feedback. We’re delighted that you enjoyed your stay and appreciated our very good location as well as the excellent ratings you gave us.

We hope to welcome you again on your next visit to Cologne.

Warm greetings
Your CityClass Hotel Alter Markt Team
No Public Name
Couple
60-69 years
CityClass Hotel Alter Markt
Reviewed: 30/12/2025
Date of experience: 12/2025

My wife and I would stay again. We came for the Christmas markets and other sights. The road train and a large market were just outside the hotel entrance, so we could walk or ride everywhere. The chocolate museum is recommended. Just before Christmas, all the restaurants were very busy in the evenings, so if you can book in advance or wait!

Dear Mr. Wasilewski,
thank you for your kind feedback. We’re glad you and your wife enjoyed our location, the spotless room and the helpful staff.

We appreciate your comments about the room layout and will keep them in mind. We hope to welcome you both again on your next visit to Cologne.

Warm greetings
Your CityClass Hotel Alter Markt Team