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Foi cobrado uma taxa de 100 francos suíços em meu cartão com o intuito de garantia. Porém esse valor não foi estornado e estou tendo que pagar. Por favor, verifiquem o estorno dessa taxa.
Thank you very much for taking the time to share your feedback with us.
We truly appreciate your many positive ratings for our location, room, service, breakfast, restaurant and bar — it is wonderful to see that so many aspects of your stay met your expectations.
At the same time, we are sorry to hear about your concern regarding the CHF 100 deposit.
We would like to reassure you that the deposit was processed correctly on our side and released after your departure.
The corresponding confirmation documents have already been sent to you by e‑mail. If you require anything further, we will be happy to assist you at any time.
We also appreciate your comment regarding cleanliness and will gladly share it with our housekeeping team to ensure we continue improving.
Thank you once again for your balanced and thoughtful review.
We hope to have the pleasure of welcoming you back to Interlaken and offering you an even smoother experience next time.
Best regards
Franz Buttgereit
Hotel Manager
Essential by Dorint Interlaken